Maintain a list of Commercial/Non-Commercial software used at the enterprise. Identify the software that is over-licensed / under-licensed. Avoid penalty for Non-Compliance of Software Licensing during Software License Audits. Cut down cost by canceling the licenses of unused software. License Compliance Report: This report gives you a detailed picture about the license compliance status viz., In Compliance, Over Licensed, Under Licensed. Licenses to be renewed Report: This report provides the list of software whose licenses have to be renewed soon. Results can be generated for a specific time frame Non Compliance of software licensing policy (Over Licensed or Under Licensed). When software is being used after its license has got expired

1. Part a team of 165+ employees supporting entire IT Services for Maruti Suzuki India Limited (PAN India).
This support covers all the end user services as well as enterprise/data-centre services with a user base
of approximately 15000, asset base of 17000 and monthly inflow of 7000+ support requests.
Responsibilities:
Scope Management - 99.9% uptime for enterprise systems. Resolution of 95%+ support requests within
defined SLAs
Customer Management - Maintaining minimum 8.5/10 customer satisfaction index with all the