1. Ri, PHILIP MORRIS INTERN,L
T
FIONAL
NLLTAG EMENT SA
This is to certify that Gabriel Makowskl has been empbyed by Philip Morris International Management
SA since Feoruary 15,2016, and will be leaving the organization on July 31,2016. Gabriel joinedthe
Company as Supervisor General SeMces Hospitality-a temporary replacemenL
M Supervisor General Services Hospitality, Gabriel has managed the CotTrpans Switchboard 8 Loca
Suppon a team of 4 permanent and a pool of 8 temporary employees. This has required attention to
detail around work planning and scheduling, performance management, training and development as
well as the recruitment of new temporary staff. He has been in charge of the administration and
programing of the compan]ts ticketing pladorm and calmter software and applied Lean Six Sigma
practices in several tntemal ptocesses reducing wastes, avoiding erro¢ s and improving the quality.
Fururermore, Gabriel has been responsible for further Hosprlatity tasks including the coonGinationof
culhtrai offers which invohted: resea¢ ching potential partnerships, dealmaking m suppliers, planning,
promotion and distribution. He has also acted as the cooMinalor of the Philip Monis International(PMI)
Leisure Mtivity Chbs, with responsibilities including accountingMnance, budgeting, spending control,
as well as processingof invoices in SAP.
Among his particular achievements, in June 2016 Gabriel received an Above&Beyond the Call of Duty
Award for his excellent conuibution to the implementation of the new Skywintegraled call center
soMare for PMI. Thanks to the success of this pilot ptogram, it is cunendy being implemented on
a worldwide basis.
Gabriel is a reliable and goabriented person who has shown determination in peflorming his tasks in
a timely and efficient manner, with very litllesupervision. He has also demonstrated a sound teaming
capability, high motivation and good communication skillscombined with astrong sense of teamwork and
positive resuMrientabon.
Gabriel hascanied out his tasks toure Compan]{s utmostsatisfaction and we would strongly recommend
him Io any fubre empby«. We thank Gabnel lor his dedication and ptolessionalismand we wish him
Nery future success.
Manager General Services Hospitality Manager Human Resources Services
Switzerland
Lausanne, July 7,2016
litt EST
Philip Moni* In» mtloml mmm SA. Avenue de Rhodanie 50.1007Lausanne, Switzerland
T:◆41 (58)2420000,F: ◆41 (58)2420101