SlideShare a Scribd company logo
1 of 10
SUPPLY CHAIN RISK
MANAGEMENT
John Murphy
And Procurement’s role in it…….
Memories
22/11/16SAID Business School
2
 NBSK $380 - $940
 Fuel Crisis 00’ 05’ 07’
 Y2K $412bn
 Financial Crisis 07’ – 08’
Definition
“Supply chain risk management (SCRM) is "the
implementation of strategies to manage both
everyday and exceptional risks along the supply
chain based on continuous risk assessment with the
objective of reducing vulnerability and ensuring
continuity"
22/11/16SAID Business School
3
What we expect to manage…
22/11/16SAID Business School
4
Traditional risk factors
22/11/16SAID Business School
5
Assurance of supply
Quality
Supplier financial risk
Innovation
JIT
Lean
Extended Logistics
Outsourcing
The new variables
22/11/16SAID Business School
6
 Brand & Reputational damage
 Anti Bribery & Corruption
 Pandemics
 Intellectual Property
 Modern Slavery
 Revenue Damage
 Geopolitics
 Brexit…………..
 Unknown, unknowns
What’s changed ?
22/11/16SAID Business School
7
“Yeah I get it, but its all about the cost, right ?”
Lack of agility through supplier consolidation
“Lets focus on our core”
“How can we drive scale”
And yet ?
22/11/16SAID Business School
8
56% - felt unable to conduct a cost benefit analysis of
risk of incident amongst suppliers
70% - ask suppliers for business continuity plans
( 30% don’t )
41% - Do not monitor, don’t know or have not
considered recovery strategies after contract award
Source – Supply Management
Are you serious ?
22/11/16SAID Business School
9
 Investment
 Training
 Inclusion
Or Alternatively !
22/11/16SAID Business School
10
Questions ?
johnxmurphy@btinternet.com
07801 177294
JXM Sourcing Ltd

More Related Content

More from Global Business Intelligence

Adam Clayfield, Group Commercial Director - Cloudfm Group
Adam Clayfield, Group Commercial Director - Cloudfm GroupAdam Clayfield, Group Commercial Director - Cloudfm Group
Adam Clayfield, Group Commercial Director - Cloudfm GroupGlobal Business Intelligence
 
Irini Etimou, Director of Procurement - Dams Furniture Ltd
Irini Etimou, Director of Procurement - Dams Furniture LtdIrini Etimou, Director of Procurement - Dams Furniture Ltd
Irini Etimou, Director of Procurement - Dams Furniture LtdGlobal Business Intelligence
 
Mike Bugembe, Chief Analytics Officer - JustGiving
Mike Bugembe, Chief Analytics Officer - JustGivingMike Bugembe, Chief Analytics Officer - JustGiving
Mike Bugembe, Chief Analytics Officer - JustGivingGlobal Business Intelligence
 
Adrian Tucker, Chief Technology Officer - Department for Education
Adrian Tucker, Chief Technology Officer - Department for EducationAdrian Tucker, Chief Technology Officer - Department for Education
Adrian Tucker, Chief Technology Officer - Department for EducationGlobal Business Intelligence
 
Peter Shorney, Global Head of Information Security - Rentokil Initial PLC
Peter Shorney, Global Head of Information Security - Rentokil Initial PLCPeter Shorney, Global Head of Information Security - Rentokil Initial PLC
Peter Shorney, Global Head of Information Security - Rentokil Initial PLCGlobal Business Intelligence
 
Joanna Drake, Global SVP, Technology Services Group - Wood Mackenzie
Joanna Drake, Global SVP, Technology Services Group - Wood MackenzieJoanna Drake, Global SVP, Technology Services Group - Wood Mackenzie
Joanna Drake, Global SVP, Technology Services Group - Wood MackenzieGlobal Business Intelligence
 
Chris Day, VP Strategy & Performance - AstraZeneca
Chris Day, VP Strategy & Performance - AstraZenecaChris Day, VP Strategy & Performance - AstraZeneca
Chris Day, VP Strategy & Performance - AstraZenecaGlobal Business Intelligence
 
Andrew Schafer, Managing Director, EMEA - Verisae Inc
Andrew Schafer, Managing Director, EMEA - Verisae IncAndrew Schafer, Managing Director, EMEA - Verisae Inc
Andrew Schafer, Managing Director, EMEA - Verisae IncGlobal Business Intelligence
 
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller Ltd
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller LtdMark Catchlove, Director, Knowledge and Insight Group - Herman Miller Ltd
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller LtdGlobal Business Intelligence
 
Nick Green, Director of Facilities and Operations - GSK
Nick Green, Director of Facilities and Operations - GSKNick Green, Director of Facilities and Operations - GSK
Nick Green, Director of Facilities and Operations - GSKGlobal Business Intelligence
 
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEA
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEAJames Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEA
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEAGlobal Business Intelligence
 

More from Global Business Intelligence (20)

Adam Clayfield, Group Commercial Director - Cloudfm Group
Adam Clayfield, Group Commercial Director - Cloudfm GroupAdam Clayfield, Group Commercial Director - Cloudfm Group
Adam Clayfield, Group Commercial Director - Cloudfm Group
 
Irini Etimou, Director of Procurement - Dams Furniture Ltd
Irini Etimou, Director of Procurement - Dams Furniture LtdIrini Etimou, Director of Procurement - Dams Furniture Ltd
Irini Etimou, Director of Procurement - Dams Furniture Ltd
 
Katie King, Managing Director - Zoodikers
Katie King, Managing Director - ZoodikersKatie King, Managing Director - Zoodikers
Katie King, Managing Director - Zoodikers
 
Ed Cross, Executive Director - Odesma
Ed Cross, Executive Director - OdesmaEd Cross, Executive Director - Odesma
Ed Cross, Executive Director - Odesma
 
Mike Bugembe, Chief Analytics Officer - JustGiving
Mike Bugembe, Chief Analytics Officer - JustGivingMike Bugembe, Chief Analytics Officer - JustGiving
Mike Bugembe, Chief Analytics Officer - JustGiving
 
Chris Cowan, Managing Director - Clusters
Chris Cowan, Managing Director - ClustersChris Cowan, Managing Director - Clusters
Chris Cowan, Managing Director - Clusters
 
Rob Cowan, VP Global Business Services - Unilever
Rob Cowan, VP Global Business Services - UnileverRob Cowan, VP Global Business Services - Unilever
Rob Cowan, VP Global Business Services - Unilever
 
Nick Drouet, Executive Architect - IBM
Nick Drouet, Executive Architect - IBMNick Drouet, Executive Architect - IBM
Nick Drouet, Executive Architect - IBM
 
David Marock, Group CEO - Charles Taylor plc
David Marock, Group CEO - Charles Taylor plcDavid Marock, Group CEO - Charles Taylor plc
David Marock, Group CEO - Charles Taylor plc
 
Adrian Tucker, Chief Technology Officer - Department for Education
Adrian Tucker, Chief Technology Officer - Department for EducationAdrian Tucker, Chief Technology Officer - Department for Education
Adrian Tucker, Chief Technology Officer - Department for Education
 
Peter Shorney, Global Head of Information Security - Rentokil Initial PLC
Peter Shorney, Global Head of Information Security - Rentokil Initial PLCPeter Shorney, Global Head of Information Security - Rentokil Initial PLC
Peter Shorney, Global Head of Information Security - Rentokil Initial PLC
 
Joanna Drake, Global SVP, Technology Services Group - Wood Mackenzie
Joanna Drake, Global SVP, Technology Services Group - Wood MackenzieJoanna Drake, Global SVP, Technology Services Group - Wood Mackenzie
Joanna Drake, Global SVP, Technology Services Group - Wood Mackenzie
 
Bryan Lillie, CTO and Cyber Security - QinetiQ
Bryan Lillie, CTO and Cyber Security - QinetiQBryan Lillie, CTO and Cyber Security - QinetiQ
Bryan Lillie, CTO and Cyber Security - QinetiQ
 
Chris Day, VP Strategy & Performance - AstraZeneca
Chris Day, VP Strategy & Performance - AstraZenecaChris Day, VP Strategy & Performance - AstraZeneca
Chris Day, VP Strategy & Performance - AstraZeneca
 
Andrew Schafer, Managing Director, EMEA - Verisae Inc
Andrew Schafer, Managing Director, EMEA - Verisae IncAndrew Schafer, Managing Director, EMEA - Verisae Inc
Andrew Schafer, Managing Director, EMEA - Verisae Inc
 
Jason Clark, Head of Property Management - UBS
Jason Clark, Head of Property Management - UBSJason Clark, Head of Property Management - UBS
Jason Clark, Head of Property Management - UBS
 
Roger Woodward, Managing Director, EMEA - Tridium
Roger Woodward, Managing Director, EMEA - TridiumRoger Woodward, Managing Director, EMEA - Tridium
Roger Woodward, Managing Director, EMEA - Tridium
 
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller Ltd
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller LtdMark Catchlove, Director, Knowledge and Insight Group - Herman Miller Ltd
Mark Catchlove, Director, Knowledge and Insight Group - Herman Miller Ltd
 
Nick Green, Director of Facilities and Operations - GSK
Nick Green, Director of Facilities and Operations - GSKNick Green, Director of Facilities and Operations - GSK
Nick Green, Director of Facilities and Operations - GSK
 
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEA
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEAJames Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEA
James Maddock, Head of Global Occupier Services - Cushman & Wakefield-EMEA
 

Recently uploaded

(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCRsoniya singh
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Timedelhimodelshub1
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncrdollysharma2066
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiMalviyaNagarCallGirl
 
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfmuskan1121w
 
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadIslamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadAyesha Khan
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...lizamodels9
 
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherA.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherPerry Belcher
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Serviceankitnayak356677
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedKaiNexus
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailAriel592675
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckHajeJanKamps
 
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCRsoniya singh
 

Recently uploaded (20)

(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCREnjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Sector 18 Noida Escorts Delhi NCR
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Time
 
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / NcrCall Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
Call Girls in DELHI Cantt, ( Call Me )-8377877756-Female Escort- In Delhi / Ncr
 
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | DelhiFULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
FULL ENJOY - 9953040155 Call Girls in Chhatarpur | Delhi
 
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101  - Basics on Growth MarketingTech Startup Growth Hacking 101  - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
 
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadIslamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
 
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
Lowrate Call Girls In Laxmi Nagar Delhi ❤️8860477959 Escorts 100% Genuine Ser...
 
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherA.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
 
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… AbridgedLean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
Lean: From Theory to Practice — One City’s (and Library’s) Lean Story… Abridged
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detail
 
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deckPitch Deck Teardown: NOQX's $200k Pre-seed deck
Pitch Deck Teardown: NOQX's $200k Pre-seed deck
 
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Hauz Khas 🔝 Delhi NCR
 

John Murphy - Global Head of Procurement, Oxford University Press

  • 1. SUPPLY CHAIN RISK MANAGEMENT John Murphy And Procurement’s role in it…….
  • 2. Memories 22/11/16SAID Business School 2  NBSK $380 - $940  Fuel Crisis 00’ 05’ 07’  Y2K $412bn  Financial Crisis 07’ – 08’
  • 3. Definition “Supply chain risk management (SCRM) is "the implementation of strategies to manage both everyday and exceptional risks along the supply chain based on continuous risk assessment with the objective of reducing vulnerability and ensuring continuity" 22/11/16SAID Business School 3
  • 4. What we expect to manage… 22/11/16SAID Business School 4
  • 5. Traditional risk factors 22/11/16SAID Business School 5 Assurance of supply Quality Supplier financial risk Innovation JIT Lean Extended Logistics Outsourcing
  • 6. The new variables 22/11/16SAID Business School 6  Brand & Reputational damage  Anti Bribery & Corruption  Pandemics  Intellectual Property  Modern Slavery  Revenue Damage  Geopolitics  Brexit…………..  Unknown, unknowns
  • 7. What’s changed ? 22/11/16SAID Business School 7 “Yeah I get it, but its all about the cost, right ?” Lack of agility through supplier consolidation “Lets focus on our core” “How can we drive scale”
  • 8. And yet ? 22/11/16SAID Business School 8 56% - felt unable to conduct a cost benefit analysis of risk of incident amongst suppliers 70% - ask suppliers for business continuity plans ( 30% don’t ) 41% - Do not monitor, don’t know or have not considered recovery strategies after contract award Source – Supply Management
  • 9. Are you serious ? 22/11/16SAID Business School 9  Investment  Training  Inclusion Or Alternatively !
  • 10. 22/11/16SAID Business School 10 Questions ? johnxmurphy@btinternet.com 07801 177294 JXM Sourcing Ltd