Masterclass presented at Female Influencers in Technology and Women in Mining & Energy on communication best practice, common difficult stakeholders and how to manage them, levelling up your persuasiveness and leveraging the influence principles to gain buy in.

1. Effectively
communicating with
difficult stakeholders
May 2020

3. The 5Cs of
communication

4. CONTEXT

5. CONCISE
Before: We hereby wish to let you know our company is pleased
with the confidence you have in us.
After: We appreciate your confidence.
Before: It was known by Mr Alam that we must reduce our
inventory.
After: Mr Alam knew we must reduce inventory.

6. CLEAR

7. CONSISTENT

8. CORRECT

9. COURTEOUS

10. How to respond to 5 types
of difficult stakeholders

11. The Gossip Monger

12. The Gossip Monger
The Grinch

13. The Gossip Monger
The GrinchThe Slacker

14. The Gossip Monger
The GrinchThe SlackerThe Intimidator

15. The Gossip Monger
The GrinchThe SlackerThe Intimidator
The Sniper

16. 5 ways to increase your
persuasiveness

17. Know who you’re
connecting with
Be wary of logical
fallacies
Use a broad range of
evidence
Get the right dataSharpen your EQ

18. Know who you’re
connecting with
Be wary of logical
fallacies
Use a broad range of
evidence
Get the right dataSharpen your EQ

19. Know who you’re
connecting with
Be wary of logical
fallacies
Use a broad range of
evidence
Get the right dataSharpen your EQ

21. After

22. Know who you’re
connecting with
Be wary of logical
fallacies
Use a broad range of
evidence
Get the right dataSharpen your EQ

23. Know who you’re
connecting with
Be wary of logical
fallacies
Use a broad range of
evidence
Get the right dataSharpen your EQ

24. How to leverage the 6
influence principles

25. Reciprocation1
Social proof2
Commitment
and consistency
3
Liking4
Authority5
Scarcity6

26. BONUS!!!
Other influence insights…

27. Connect with me
hello@freshbyfriska.com
freshbyfriska.com
linkedin.com/in/friska