Dezrez brochure pack 2012

Sales, lettings and marketing software from Dezrez

dezrez
The complete
estate agent
software
solution
Isn’t it great when you come across
software that just works and people that
are easy to work with? That’s us!
Our estate agent software has all the tools
needed to run a modern estate agency.

www.dezrez.com
www.dezrez.com


Isn’t it great when technology actually makes life simpler?

Easy Be organised
Our software has lots of tools to simplify your day. With cloud document storage you can have all the
information you need at the click of a button, without
Upload multiple properties, blocks, developments and
having to search through filing cabinets or your entire
new builds, no problem. You don’t need to write up
email history.
each property individually – just replicate the first one
and make any changes as required.

Timesaving Making connections
We know you don’t want to waste your time on We love collaborating with like-minded companies
tedious admin when you could be spending it who can help make your life easier. With a range
selling houses. With dezrez you only need to enter of integrated services including tenant referencing,
your property details once. Upload to your website conveyancing, and external printing, you can make
and portals, create a range of marketing material, referrals or place orders at the click of a button, and
generate letters and send mail outs. even earn commission!

www.dezrez.com

Client contact made easy

However you prefer to keep in touch, we can help Manage your customers effectively
All the information you need to See at a glance who has been
know about your clients contacted and who needs a call

Computer Telephone Integration Mail merge to automatically
- know who is calling before you send a property to every suitable
even pick up the phone applicant

Produce detailed reports for your Workflows ensure your clients
vendors and landlords at the click always get the contact they need
of a button, available online at just the right time

Accurately match buyers with the Set reminders for appointments
properties they want to see and automatically send details to
clients via email or SMS
Send great looking, personalised,
mail outs, emails, and letters Report on all customer activity
and progress


The smart choice for marketing your properties

Manage your online presence Provide useful and attractive information
Live website feeds Property particulars
Automatic portal uploads Window cards
Facebook integration Adverts and property lists
Twitter integration Map searching
Cloud data storage Digital window displays
iPad, iPhone & Android Apps Fully integrated websites

Stay in touch with clients
The right tools for the job
Property matching & mail merging
We’ll never tell you how you should be working,
Build your own business process
but we’re always happy to provide advice! We give workflows
you all the tools you need to run your business Workflow generating activity
your way, and maybe some you’ve never even Generate and email PDFs at the
considered. click of a button
Integration with BriefYourMarket

www.dezrez.com


Knowledge is power
Reports, statistics and targets at your fingertips
With over 200 different reports available in dezrez
you have all the power you need to manage every
aspect of your business.
Our suite of Morning Meeting reports are great for
keeping track of what your staff are doing and what’s
going on with your properties. Analyse your KPI’s
over time and chart your success, find out more about
your client base, or identify areas for improvement –
it’s easy when you’ve got the right tools. We will even
create custom reports if there is something special you
need.
Customisable dashboards put you in charge of what
you want to see and where you want to see it. Want
to keep some things to yourself? No problem, you can
control each staff member’s access to reports.

www.dezrez.com


Have it your way with customisable
dezrez
Achieve the look you want
We can create templates for every eventuality.
Customise your property particulars, window cards
or mail merges, or how about some advertising
postcards?
A great estate agent needs a great website. Add a
search function to your existing site, or choose from
our Site in a Box templates, branded to match your
agency.
Chances are, most of your clients will find you first
through an online property portal. Project the right
image from the start with customisable portal layouts.

Personalised dashboards
With dezrez each user can have their own
dashboard with just the features they need. Design
your own dashboard to suit the way you work.

www.dezrez.com

What do you see in the clouds?
Anything you want with our document storage

Hate searching through filing cabinets? Flexible and useful
Want to be able to share property or client related Store letters, documents, images
correspondence across all your offices? Are you and media files in the cloud
storing all past client correspondence? Dezrez data Attach every related file to both
a property and a client, e.g.
storage solves these problems without stacks of contracts, invoices, certificates
paper! OK, maybe you won’t achieve the dream of Central store for single or multiple
the paperless office quite yet, but it’s a step in the branches
right direction…

Easy to use As secure as you want
Open documents directly from Give clients password protected
property or client cards online access to files
Host PDF brochures and publish to Restrict access to your office only
the web with a single click Restrict access to certain staff
Create document ‘bundles’ e.g. all Stay compliant
forms required for a new tenant


Work outside the office?
No problem, so does dezrez!
Don’t waste a minute with dezrez on the go
Do you conduct all of your business from behind a
desk? No, we didn’t think so. That’s why we give you
the access to dezrez you need, wherever you happen
to be.
View your diary on the go so you never miss an
appointment. Applicant not turned up? View their
details on your smartphone or tablet and give them
a call. Then set reminders and “to do’s” for when you
get back to the office.

First impressions count
Impress on a valuation – show your vendor just how
many potential applicants you have for their property.
Use our iPad valuation tool to show comparables and
take down details. Use our full write up tool on your
iPad to impress clients. On a viewing with a client and
the house isn’t right for them? Show them what else
you have to offer!

www.dezrez.com

Property management software from from Dezrez
Sales, lettings and marketing softwareDezrez

Manage your
portfolio
If you like using dezrez to market your
lettings properties, you’ll love dezrezPM,
our brand new Property Management
solution.

www.dezrez.com

Property management software from Dezrez

You spoke, we listened, and the result is... dezrezPM
Keep your office running smoothly Cloud document storage
Customisable tenancy progression Store tenant packs, landlord
Set up workflows for all staff packs, gas certificates, deposit
scheme information
Set reminders for inspections
Grant password protected access
Access previous inspections to tenants and landlords
Upload feedback quickly & easily Save time and paperwork

Dezrez genuinely listen to their customers Chatter
– I’ve been working closely with the team Are your property and maintenance managers
always on the go? With Chatter you can send
developing dezrezPM. So when they say they instant messages and alert key staff to important
built the software to suit the way agents information such as cash received from a tenant or
work, they really mean it! a boiler that needs repair. Chatter allows staff to
see alerts whatever their location.
Kevin Winchester Managing Director, Winchester
Lettings Ltd

www.dezrez.com


An easy fix
The right tools for the job
We know how time consuming maintenance
management can be, so we provide you with all the
tools to make sure you stay on top of your managed
properties.
When a maintenance problem is reported, dezrezPM
prompts the user straight away with all the
information you need, and most importantly warns
you if the property is tenant find only. You don’t
want to waste time arranging maintenance, only to
find out the property is not managed!
Email and text contractors with upcoming job details
and send reminders to tenants about appointments.
Add invoices from contractors, send bills to tenants
and landlords quickly, and alert your accounts
department to expected monies.

www.dezrez.com


I’m an estate agent, not an
accountant!
Accounting for the way you work
We haven’t just included a generic accounting
package; why would we do that? You’re an estate
agent after all. We have created an accounting
package specifically for lettings agents to run their
accounts across all of their offices.
All rent demands can be automatically generated.
Receipt rent received from tenants and pay landlords,
all from one screen. We even inform you if there are
outstanding bills or fees before you proceed.
Reconciliation? Now there’s a word we like to leave
to the accountants! Check your bank balance against
your account activity daily, weekly or monthly.
DezrezPM makes sure the money leaving your
accounts matches the amount coming in. Simple.

www.dezrez.com


Take control with dezrezPM

Reporting Invoicing & billing
Track upcoming tenancy ends, gas Add invoices from contractors
safety certificate and contractor Raise bills to landlords and tenants
insurance renewals
All bills can be customised and
Operational reports provide an branded with your logo
informative overview of your
business Alert your accounts team to
expected invoices
Daily reports for your property
managers

I’m really excited to be advising dezrez on Keeping you compliant
best practice and industry compliance. It’s We work with industry experts to provide you
been great to witness the development of with a suite of letters that are compliant with the
latest legislations. We will even alert you of any
dezrezPM – this is what letting agents have legislative changes and update your letters for you.
been waiting for! That’s one less thing to worry about.

Susie Crolla CEO, The Guild of Letting & Management

Cool additional services from Dezrez

Cool additional
services from
dezrez
If you’re looking for solutions to make your
office run smoothly, you’ve come to the
right place.
We also have a whole heap of ways to help
you project the right image through your
website, your brochures, your shop front,
even your emails or Twitter feed!

www.dezrez.com

Cool lettings and marketing Dezrez
Sales,additional services from software from Dezrez

Who’s calling?

Be prepared for every phone call with our
computer-telephone integration software
Know who’s calling before you pick up the phone
See who each staff member in the office is talking to
Complete phone histories for all your contacts
Monitor KPI’S with easy to use reporting features

CTI from dezrez has brought real benefits to
my business, and the dezrez support team
could not have been more helpful in getting it
set up.
Mark Naylor FNAEA Owner, Mark Naylor Estate
Agents

www.dezrez.com


Communication is key

Get even more out of dezrez - BriefYourMarket
Dezrez makes it easy to keep clients up to date. If
you want to get clever, our partner BriefYourMarket
provides you with the tools you need to automatically
communicate with your clients using email,
newsletters and direct mail. Create workflows and
mail clients at specific stages or when milestones or
events occur!

This partnership gives estate agents using
dezrez a distinct advantage over their
competitors… Agents using the service have
seen dramatic response rates and increases in
both customer activity and marketing return
on investment.
Rick Palmer Director, BriefYourMarket

www.dezrez.com


You can say an awful lot with 140
characters

Keep up with the Twitterati
Love it or loathe it, there’s no denying that @twitter
plays a massive part in modern #communication.
RT @dezrezsupport: Our integration makes it easy for
you to tweet directly within your @dezrezsoftware.
#whynot add a Twitter feed to your dashboard so you
can monitor what your #competition are tweeting, or
listen for potential clients?

So, this Twitter thing… what’s that all about
then?
Don’t know your hashtag from your retweet? We
can help! Our Social Media experts are on hand to
help you get started and advise you on how to use
your Twitter account to its full potential.

www.dezrez.com


You’ll this
Thinking about Facebook?
Do you have a Facebook fan page? Not sure how to
make the most of it?
Talk to us for advice on all things Social Media. We
have experts who can help you set up your page and
give you pointers on how to run it.
We can even provide an application that lets your fans
search your properties from your Facebook page.

Dezrez made it easy for us to add a Property
Search to our Facebook page. It’s a great
feature that really adds value and helps
our properties and our company receive
maximum exposure.
Robin D’Arcy Managing Director, Bay Estate Agents

www.dezrez.com


A website in a box

Need a new website? Don’t know where to start?
We have the answer. Choose one of our Site in a Box
options and we will build you a website with your
own branding, images, and colours.
Each of our customisable template choices is packed
full of great features including an integrated property
search. Want a WordPress site? No problem.

We are very pleased with our new website
- excellent functionality and presentation all
provided with a most helpful service from
Emma and the dezrez team.
Fergus Peers Partner, Archers Town & Country

www.dezrez.com


Cutting edge, or classic and elegant?

Is it time for a style update?
Your customers appreciate you keeping your look
fresh! That’s what our branding team are here for.
Whether your property particulars need a tweak, or
you’re thinking of a complete revamp, talk to us. Tell
us your ideas and we’ll create a brand new template
for you. Don’t worry if your creative juices are running
a bit dry - we can show you a huge range of examples
to get the ideas flowing!

With over 10 years’ service at dezrez, I’ve
probably dealt with every request you could
think of. So whatever you want to do with
your templates, I can help.
Mark Goodbody dezrez branding team

www.dezrez.com


Quick Response?
Quite right!
How can you get more value from your printed
marketing materials? Want to direct clients to your
website or App? How about adding a QR code?
A QR code is a style of barcode which can be scanned
by a smartphone, automatically opening a web page
with more information.
An easy way to make a great impression, you can
use dezrez to automatically generate QR codes and
include them on your window cards or property
particulars.

Want to know more?
For more information or to get in touch with our
branding team, simply use your smartphone to
scan the QR code on the right.

www.dezrez.com


Add a little luxury
Ravensworth printing
Professionally printed documents are a great way
to impress your clients. We have a long-standing
relationship with Ravensworth, and ordering from
within dezrez couldn’t be simpler. You choose the
quantity and paper type, as well as any finishing
touches, and they will be printed and shipped the
same day!

We find the digital print solution really easy to
work with. The system gives me flexibility, the
vendors seem to really like them and it gives
us an advantage over many of the agents in
our area.
Andy McManus Director, Heritage Properties

www.dezrez.com


There’s an App for that

Want to stand out from the crowd?
These days every agent has a website, it’s a no brainer.
But as technology moves on, so do your clients. Get
an edge over your competitors with your own Apps
for iPhone, iPad, and Android devices, integrated with
your dezrez software.
Our beautifully designed Apps are packed full of
useful functionality for your vendors and buyers alike,
with property search, vendor login, social media
integration and much more.

Don’t know the first thing about Apps?
Don’t worry! We work with a team of experts who
will build the App for you. We will guide you through
the process, keeping it straightforward and hassle-
free.

www.dezrez.com


Could your windows use a lick of
paint?
Screenz - your dynamic shopfront
You can’t keep your office open 24/7 (even estate
agents sleep). But that doesn’t mean you want to
miss opportunities to gain passing trade.
Plasma or LCD screens are a great way to catch the
eyes of potential clients. And with screenz, our custom
built solution, it’s simple to create a professional
display that you can control.

You’re in control
Feed to unlimited number of
screens
Display different properties on
different screens
Customisable designs
Display adverts and videos

www.dezrez.com

Software to suit your business, from Dezrez

Software that
fits, whatever
your size
Internet start-up? Established nationwide
franchise? Whatever your agency size or
style, you should never have to squeeze into
your software. Dezrez has the flexibility to
suit the way you work.

www.dezrez.com


You’ve built an empire?

You’ll need a good infrastructure to manage it! Great for negs
Whether your chain consists of 2 branches or 200, Match applicants and properties
across all branches
dezrez can help. Enterprise is our solution specifically
Book valuations for other
designed to meet the needs of multi-branchers.
branches
Enterprise allows branches to retain their own Book viewings for any branches’
identities, whilst enjoying the benefits of being part properties
of a chain, without the need for expensive servers in Move clients between branches
each office. and view central history

Great for owners Great for managers
Compare performance across Benefit from automatic referrals
branches to and from other branches
Strengthen your brand with Encourage friendly (or not so
standardised templates friendly) competition
Automatic feeds to your website Centralise your admin department
from every branch
Easy reporting at branch and
company-wide level

www.dezrez.com


Need more convincing?
Anthony Quirk is a family business first established
in 1957, which has since undergone many positive
changes. Now in its third generation, the property
firm has evolved to be one of the largest independent
estate agents in Canvey Island.

Dezrez has enabled our negotiators to work
smarter not necessarily harder, the brochures
that the software produces are superb,
particularly the online versions. The system
is so easy to use, managers are able to view
all activities live at any of the branches giving
them the opportunity to monitor negotiators’
progress.
Anthony Quirk Owner, Anthony Quirk

www.dezrez.com


George F White have been selling property
successfully since 1979. Established as one of the
region’s foremost experts, they offer an unrivalled
coverage throughout Northumberland and the
Borders, Country Durham, Yorkshire and North
Lincolnshire, complemented by the London Office in
Park Lane.

A competitively priced web based solution
which is constantly improved and upgraded
without additional charge, and a support
structure which leaves the competition
standing. For any multi-branch estate agency,
Dezrez is the market leader.
Stephen McOwan Owner, George F White

www.dezrez.com


Be on the winning team
You’ve taken the plunge and decided to join a
franchise
Smart choice! You’ll have access to your franchise’s
specially designed templates and your properties will
be automatically uploaded to the website. Dezrez
is the perfect choice for franchises, giving you the
support, reporting functionality, and flexibility you
need. But don’t just take our word for it…

Dezrez enables our agents to adopt best
working practise. The software helps convey
a strong corporate identity and also provides
the franchisees with all the tools they might
need to effectively run their offices.
Mark Harrison Xperience Franchising Limited

www.dezrez.com


Parkers (Reading) is the most successful lettings and
sales office in the Xperience network, and Estate
Agency of the Year Gold Winners 2010 and 2011 for
Technology and for Franchise.

We have had dezrez for 10 years and it has
got better and better. It helped me every
step of the way, and now as the owner of the
business I’m able to look at the reports on
the running of the office at a glance. Dezrez
are always making things better and as our
industry has changed so much in recent years
it allows us to do what we are best at without
having to worry about updating technology.
Craig Pearson Owner, Parkers (Reading)

www.dezrez.com


Country Properties is an estate agency franchise
with over 21 branches across the Hertfordshire area.
Established in 1974, and having started franchising in
1984, they were the first estate agency franchise to be
recognised by the British Franchising Association.

Previous software providers could not offer
the cross office integration and ‘real time’
functionality that Dezrez provides. Over 21
offices all sharing live data - properties and
people - is not an easy thing to accomplish.
Dezrez allows us to do just this.
Ian Wilson Owner, Country Properties

www.dezrez.com


New start up? We’ll help you hit the ground running!

Account management Branding
Your own allocated Account We can recommend web
Manager developers who specialise in
Regular contact to ensure you are estate agency websites
getting the most out of dezrez For a low-cost, no fuss option
Advice on additional services consider our Site in a Box website
templates
Your point of contact for all
upgrades to the software Range of great looking property
particular templates to choose
from

Training & support
You’re in safe hands
Minimum 1 full day training
We’re still young enough to remember what it’s included before you go live
like trying to build a new business from the ground Variety of training options to suit
up. It’s not easy. But with dezrez you’re off to a your needs
great start – with expert advice from our friendly User help whenever you need it
from our support team
team we’ll give you all the support you need while
Phone, email, and live chat
you find your feet.
support channels

www.dezrez.com


We Will Homes are Swansea based estate agents
covering both sales and lettings in our neck of the
woods. We Will are long standing customers of ours.

Dezrez helped us launch at a very bad time
in the market (2007) and the technology
advantage that we had over existing
competitors given by dezrez was one major
factor of our initial and continuing success.

Dezrez is the best software for estate agents
on the market by a long way!
Dan Huntley Owner, We Will Homes

www.dezrez.com

Making money with Dezrez

Services to make
your life easier,
and make you
money?
Dezrez helps you sell and let your
properties, that’s a given. But did you
know about our other solutions to help
boost your cash flow?

www.dezrez.com


Conveyancing done the dezrez way
The best service for you The best service for your clients
Easy to send & track your referrals No move no legal fee
Integrated with dezrez sales Transparent pricing
progression Our friendly team are easy to
Minimum £100 referral fee contact by phone or email
payable for every completion Efficient and professional service
Exclusive to dezrez agents Members of the Council for
Your own account manager & Licensed Conveyancers
conveyancer
We can work on conflict files

Our very own team of conveyancers
Have you ever thought “I’m sure I could do a better
Unlike most conveyancing companies job”? We have partnered with many solicitors over
dezrezlegal offer a personal service and the years but we wanted to offer something more.
Customer care is at the heart of everything we do
great value for money. We would have no and we think our agents deserve the highest levels
hesitation in recommending dezrezlegal to of service and communication. The best way to do
any of our clients. that? Do it ourselves.

Edward Tayler Christopher Edwards Estate Agents

www.dezrez.com


Tenant Referencing - fast tracked!
The easy way to get your tenants checked
Tenant referencing can take up a lot of an agent’s
time. The good news is with dezrez it doesn’t have to
be that way!
We partner with Van Mildert Landlord & Tenant
Protection to provide an integrated solution which
will save you time and money.
We are so confident you will love the service we even
give you one week’s free trial!

Sounds interesting, how does it work?
With a couple of clicks in dezrez your reference is
ordered. Then track its progress from within dezrez
with our case tracking system. That’s it – no typing,
no paper forms, and no faxing! Just a quick and
efficient service, providing you with a meaningful
final report.

www.dezrez.com

Making the move marketing
Sales, lettings and to Dezrez software from Dezrez

OK, ready
to take the
plunge? Dive in!
We know it’s a big decision changing from
the software you’re used to, or starting to
use agency software for the first time.
That’s why we give you all the support you
need to make the move – we guarantee it
won’t be long until you don’t know how
you managed without dezrez!
Give us a call now on 08454 652222, it could
be one of the best decisions you ever make!

www.dezrez.com

Making the move to Dezrez

Meet the team
Directors
Keeping their fingers firmly on the pulse of market,
but one eye on the surf report!

Support
A fantastic team of geeks powered by caffeine drinks
and the occasional takeaway.

Branding
Hippies and rappers make the best of friends!

Training
Lesson 1. The first thing to teach you is we’re always
ready to help, approachable and flexible.

Developers
Split between the follically challenged and the
overweight. In some cases, they are both.

Account Management
Fluent in translating between geekspeak and plain
English (Or Welsh!).

www.dezrez.com


We get along great!
Accounts
Happy to answer any questions, except about their
ages!

Portals
Special skills include detective work, technical know-
how, and schmoozing with portal account managers.

Data Migrations
Helping our new customers wave goodbye to their
old software.

Sales
Less is more; we simply let our product do the
talking... most of it anyway.

Dezrezlegal
How all conveyancers should be, you’ll love our team
even more than the referral fee!

www.dezrez.com


Count on us to get you started... and keep you going

We all need a helping hand sometimes Training to suit you
From a quick query to several days of advanced Bespoke training days at our
training, our friendly and knowledgeable team are office or yours
here to ensure you get the best possible experience Monthly basic and advanced
courses in choice of locations
from your investment in dezrez.
Can’t leave the office? We can
Training provide training over the net

With an in-depth knowledge of both dezrez and the
estate agency business, our fantastic trainers will
show you how to use dezrez to suit the way you work.
Talk to us about our customisable training solutions;
we have options to suit almost everyone.
All the support you need
Support Contact us by phone, email,
online, or Twitter
We know how frustrating it is when you have a
Technical and user help support
problem with technology – you need somebody to
We can connect to your computer
help, and quick! Our support team are real people, to understand the problem fully
not call centre robots. And they can help you with Video user guides on our YouTube
much more than just technical problems. For dezrez channel
tips and tricks, these are the guys to ask!

www.dezrez.com


Data Transfers – everyone loves
CHIPs!
What about all my data?
You’ve probably got several years’ worth of valuable
data you can’t do without? Don’t fancy copying over
every single record manually? Didn’t think so!
With dezrez you don’t need to worry about it. Our
Data Migration team’s sole purpose is to get your
data out of your old software and into dezrez. The
information is placed where you need it, when you
need it, leaving it ready to go for day one.

“I can’t live without my history!”
The Client Historic Information Portal (CHIPs)
contains your archived and historic diary
information. Your archived clients and properties,
as well as all your diary entries, are stored safely in
the cloud and are easy to access from dezrez.

www.dezrez.com


Get to the top of the board!

It’s no coincidence that the Xperience franchise
offices that top the rankings of dezrez usage are
also amongst our top performing offices.

Mark Harrison Xperience Franchising Limited

The dezrez usage league - where do you feature?
Do you have a competitive streak? Of course you do,
you’re an estate agent! Maybe that’s why it’s always
so tight at the top of our monthly Usage League.
The league rates your usage of dezrez and lets you
know how you are performing. Our best agents use
over 90% of the software. And with a product as
feature-packed as dezrez, that’s pretty impressive!
It’s important to us that you get value for money
from your investment in dezrez. By monitoring
your usage we can offer advice and tailor training
specifically suited to each branch.

www.dezrez.com


You’re more than just a number

Your voice, your User Voice community
The User Voice section of our website puts you firmly
in the development driving seat, letting you suggest
new features or improvements and share your
opinions on other agents’ ideas. The most popular
ideas get fast-tracked for consideration – we can’t
promise we will run with every idea (you’ll still need
to make the tea yourself!) but we promise to try.

Keeping you updated
We think it’s important to keep you updated too.
That’s why we provide you with monthly reports on
how well you are using the software and suggestions
on features you might want to start using.
Our newsletter and blog are also great sources of
information, whether you’re looking for tips to help
you get the most out of dezrez, or you want to know
what we’ve got in the pipeline.

www.dezrez.com


Dezrez Services Limited
Ethos Building
Kings Road
Swansea SA1 8AS

t 08454 652222
f 01792 485590
e mail@dezrez.com

www.dezrez.com

www.dezrez.com

Dezrez brochure pack 2012

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