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My users have always hated SharePoint.
How can I make them like
SharePoint Online ?
Agenda
AGREE ON THE BASICS (WHY USERS HATED SHAREPOINT)
BEFORE
DURING
AFTER
SHAREPOINT DEPLOYMENT AND THE USERS
Paper Processes to Cloud Automation
François Souyri
BLOG http://sharepointfrancois.com
COMPANY http://paperblade.com
#SHAR...
Why Users $@%& hate SharePoint !
Sucks?
Advantages were not clear
“Clunky”
Hard to find information
Sharing was complex
Fear of change
used to suck?Why Sha...
The Fad is Gone
NOT MUCH NOVELTY
Constant Fighting
BETWEEN USERS AND SITE OWNER
BETWEEN SITE OWNERS AND I.T.
BETWEEN I.T. AND THIRD PARTY PROVIDER / EXTERN...
Users Found Replacement Solutions
OUTSIDE THE CORPORATE NETWORK
Be Ready for The Problems That Might Arise
Business Changes
Human Factors
Technology Changes
Before Implementation
Organise Your SharePoint Early
AKA “SHAREPOINT INFORMATION ARCHITECTURE”
BEFORE CREATING ANY SITE, YOU SHOULD PLAN FOR IT
Demonstrate SharePoint
PEOPLE DON’T KNOW WHAT THEY DON’T KNOW
SO SHOW THEM !
Accept SharePoint Limitations
BE HONNEST - IF IT CAN’T DO IT, THEN SAY SO
Have A Project Manager
NOT JUST YOUR IMPLEMENTATION
CONSULTANT
Get Management To Love It
SHOW THE ADVANTAGES FOR THEM
ASK MANAGEMENT TO TALK ABOUT IT
During Implementation
Implement SharePoint in Phases
FEW SITES/APPS PER PHASE
HR Site
• Recruitment
• handbook
• Absences
Marketing
Site
• News
...
Do Not Cut Corners
DON’T DO NEW WITH OLD
Lead By Example
Keep It Simple
SIMPLE NAVIGATION
KEEP CONSISTENCY ACROSS ENVIRONMENT
LIMIT LEFT AND TOP NAVIGATION
Consistent, yet unique
What About Branding ?
WHAT’S MORE IMPORTANT, WHAT’S INSIDE
OR OUTSIDE?
THIRD PARTIES:
• VALO INTRANET
• LIVETILES
• SKIN T...
Out of the box
Or
Fully customised
?
Communicate Communicate Communicate
KEEP A CONSTANT DIALOGUE WITH YOUR STAKEHOLDERS
ASK FOR ANY IDEAS OR RECOMMENDATIONS
S...
Train your Users
YES, IT’S INTUITIVE BUT IT’S NOT OBVIOUS
CUSTOM
TRAINING
VIDEOSSHOW AND TELL INTERNAL
WEBINARS
FLOOR WALK...
Empower Your Users
IDENTIFY POWER USERS, THEY ARE YOUR NEW BEST FRIENDS!
ASSIGN EACH SITE TO AN
OWNER
COLLECT FEEDBACK
DON...
Think like your Users
RENAME IF YOU WILL BUT…
…DO CALL A SPADE A SPADE
AVOID OVERWHELMING THEM WITH FEATURES
PUT YOURSELF ...
After Implementation
Officially Move Your Business to SharePoint
“NO ONE HAS AN EXCUSE NOT TO USE SHAREPOINT FOR ALL THEIR WORK”
ASK MANAGEMENT...
Don’t Leave Ownership With I.T. Alone
GIVE SITE OWNERS RESPONSIBILITIES TOO
Think “Ops”
IMPLEMENTATION IS NEVER FINISHED
OPERATIONS ARE NOW IN CHARGE
ON-GOING ASSISTANCE AND TRAINING
SCORECARDS AND ...
Make Your Bed
DON’T LET THE DUST ACCUMULATE
GOOD HOUSEKEEPING IN PLACE
DON’T RELY ON JUST THE USERS
YOU NEED TO ACT BEFORE...
How To Keep It All Clean
HIRE A HOUSEKEEPER
SHOW USERS DYNAMIC CONTENT
SET UP ALERTS AND AUTOMATION
Conclusion: Love Your Users
SHAREPOINT IS A BUSINESS TOOL
SHOW IT
PLAN FOR IT EARLY
DON’T REPEAT THE PAST
SIMPLE IS THE NE...
THANK YOU FOR LISTENING
DO YOU HAVE ANY QUESTIONS FOR ME?
If you would like to contact me use any below
Paper Processes to...
How to make your users love SharePoint Online (when they hated the previous ones!)
How to make your users love SharePoint Online (when they hated the previous ones!)
How to make your users love SharePoint Online (when they hated the previous ones!)
How to make your users love SharePoint Online (when they hated the previous ones!)
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How to make your users love SharePoint Online (when they hated the previous ones!)

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I presented on this subject during SharePoint and SQL Saturday in Cambridge in September 2016.

Description of the session: (100-200, audience: Business people, Business analyst, Project Manager, Site owners)
I will be discussing the experience and case study of my customers who deployed Office 365 mainly for using SharePoint and what worked in accelerating users' adoption, what didn't.
Sharing tips for getting the old SharePoint perception a thing from the past and making users be the defenders of the "new environment".

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How to make your users love SharePoint Online (when they hated the previous ones!)

  1. 1. My users have always hated SharePoint. How can I make them like SharePoint Online ?
  2. 2. Agenda AGREE ON THE BASICS (WHY USERS HATED SHAREPOINT) BEFORE DURING AFTER SHAREPOINT DEPLOYMENT AND THE USERS
  3. 3. Paper Processes to Cloud Automation François Souyri BLOG http://sharepointfrancois.com COMPANY http://paperblade.com #SHAREPOINT SINCE 2006 FOUNDER OF HUMAN CONSULTING AGENCY IN LONDON #HUSBAND #FATHER OF A 5 YEAR OLD AMATEUR #CAPOEIRISTA TWITTER FrancoisSouyri EMAIL francois@paperblade.com
  4. 4. Why Users $@%& hate SharePoint !
  5. 5. Sucks? Advantages were not clear “Clunky” Hard to find information Sharing was complex Fear of change used to suck?Why SharePoint
  6. 6. The Fad is Gone NOT MUCH NOVELTY
  7. 7. Constant Fighting BETWEEN USERS AND SITE OWNER BETWEEN SITE OWNERS AND I.T. BETWEEN I.T. AND THIRD PARTY PROVIDER / EXTERNAL SUPPORT
  8. 8. Users Found Replacement Solutions OUTSIDE THE CORPORATE NETWORK
  9. 9. Be Ready for The Problems That Might Arise
  10. 10. Business Changes
  11. 11. Human Factors
  12. 12. Technology Changes
  13. 13. Before Implementation
  14. 14. Organise Your SharePoint Early AKA “SHAREPOINT INFORMATION ARCHITECTURE” BEFORE CREATING ANY SITE, YOU SHOULD PLAN FOR IT
  15. 15. Demonstrate SharePoint PEOPLE DON’T KNOW WHAT THEY DON’T KNOW SO SHOW THEM !
  16. 16. Accept SharePoint Limitations BE HONNEST - IF IT CAN’T DO IT, THEN SAY SO
  17. 17. Have A Project Manager NOT JUST YOUR IMPLEMENTATION CONSULTANT
  18. 18. Get Management To Love It SHOW THE ADVANTAGES FOR THEM ASK MANAGEMENT TO TALK ABOUT IT
  19. 19. During Implementation
  20. 20. Implement SharePoint in Phases FEW SITES/APPS PER PHASE HR Site • Recruitment • handbook • Absences Marketing Site • News • Case Studies PMO Office • Projects
  21. 21. Do Not Cut Corners DON’T DO NEW WITH OLD
  22. 22. Lead By Example
  23. 23. Keep It Simple SIMPLE NAVIGATION KEEP CONSISTENCY ACROSS ENVIRONMENT LIMIT LEFT AND TOP NAVIGATION
  24. 24. Consistent, yet unique
  25. 25. What About Branding ? WHAT’S MORE IMPORTANT, WHAT’S INSIDE OR OUTSIDE? THIRD PARTIES: • VALO INTRANET • LIVETILES • SKIN TEMPLATES 1 2 SMALL EDIT WHOLE “SKINNING” ?
  26. 26. Out of the box Or Fully customised ?
  27. 27. Communicate Communicate Communicate KEEP A CONSTANT DIALOGUE WITH YOUR STAKEHOLDERS ASK FOR ANY IDEAS OR RECOMMENDATIONS SURVEY THE USER REGULAR FEATURES AND “SHOW AND TELL” MAKE THEM FEEL “INVOLVED”
  28. 28. Train your Users YES, IT’S INTUITIVE BUT IT’S NOT OBVIOUS CUSTOM TRAINING VIDEOSSHOW AND TELL INTERNAL WEBINARS FLOOR WALKING
  29. 29. Empower Your Users IDENTIFY POWER USERS, THEY ARE YOUR NEW BEST FRIENDS! ASSIGN EACH SITE TO AN OWNER COLLECT FEEDBACK DON’T LET SITES BECOME DESERTED OR ABANDONED
  30. 30. Think like your Users RENAME IF YOU WILL BUT… …DO CALL A SPADE A SPADE AVOID OVERWHELMING THEM WITH FEATURES PUT YOURSELF IN YOUR USER’S SHOES
  31. 31. After Implementation
  32. 32. Officially Move Your Business to SharePoint “NO ONE HAS AN EXCUSE NOT TO USE SHAREPOINT FOR ALL THEIR WORK” ASK MANAGEMENT TO SEND OUT AN ANNOUNCEMENT
  33. 33. Don’t Leave Ownership With I.T. Alone GIVE SITE OWNERS RESPONSIBILITIES TOO
  34. 34. Think “Ops” IMPLEMENTATION IS NEVER FINISHED OPERATIONS ARE NOW IN CHARGE ON-GOING ASSISTANCE AND TRAINING SCORECARDS AND KPI’s NEW RELEASE LEARN IT USE IT MASTER IT TRAIN OTHERS REPEAT
  35. 35. Make Your Bed DON’T LET THE DUST ACCUMULATE GOOD HOUSEKEEPING IN PLACE DON’T RELY ON JUST THE USERS YOU NEED TO ACT BEFORE IT BECOMES UNTIDY
  36. 36. How To Keep It All Clean HIRE A HOUSEKEEPER SHOW USERS DYNAMIC CONTENT SET UP ALERTS AND AUTOMATION
  37. 37. Conclusion: Love Your Users SHAREPOINT IS A BUSINESS TOOL SHOW IT PLAN FOR IT EARLY DON’T REPEAT THE PAST SIMPLE IS THE NEW S.M.A.R.T USERS ARE YOUR BEST FRIEND ALWAYS COMMUNICATE THEY WILL BE GRATEFUL
  38. 38. THANK YOU FOR LISTENING DO YOU HAVE ANY QUESTIONS FOR ME? If you would like to contact me use any below Paper Processes to Cloud Automation BLOG http://sharepointfrancois.com COMPANY http://paperblade.com TWITTER @FrancoisSouyri EMAIL francois@paperblade.com

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