From 'Collusion Procedures' Folder

1. Collusion Procedure Documents for a Live Cash Game
Prior to following these steps, an email should always be sent out to the complainer that we have commenced
investigation. If you receive a fresh complaint, be sure to send out Kana template IR.COL. We want to bring
response time down and to let the player know that we received and acknowledged any complaints they may have.
1. Upon receiving the email complaint, create a folder for the case on your S:
2. If
a. the player sends us the hand history #, run a HH lookup on it right away to see if there is anything
suspicious with the hand.
b. the player does not provide us with the hand history #, please email them back and ask them for it.
3. Perform a serial relationship look up.
** Start saving this information using the “Investigation Notes – Template” word document. Use
this template for other information in the following steps.
4. Run a know100 on the players’ accounts
5. In the Admin Tool check for:
a. Physical address and personal info
b. Check the transaction history
c. Check how long both players have been on the site.
6. Examine the hands in the know100 between both players. Try to look for hands where there is a good to
large amount of money transferred between the two players during play.
7. Note any suspicious hands you find using PokerVillain to assist you.
a. If there is no suspicious hand, please goto step 8
b. If there are suspicious hands, PAUSE both accounts**, notate both accounts with template <1I>,
and goto Step 9
8. Issue the complainer Kana template: <1C> and close the case <Finish>.
9. Run a tournament history comparison between the two players to see if there any relationships. Examine
the tournaments.
10. If you believe the players are guilty send the following templates out
a. Issue out template <1B> to the cheaters
b. Issue out template <1J> to the complainer (if they are involved)
c. Issue out template <1L> to the other players involved.
12. Put together the RFA (Refer to RFA Procedure for Cash Games)
13. Perform the RFA and collusion fund transfers (Refer to RFA fund transfer PR).
**Once you have Paused an account for collusion suspicion, please make sure you have resolved the case
within 72 HOURS. This means any account trapping, reimbursements, and emailing is to be completed within
72 hours of Pausing the account.
<Finish>