Digitalization presents both opportunities and risks according to the document. It can help connect people through online communities and assist the elderly through technologies like talking assistive dogs. However, it also risks invading privacy through data collection and profiling, and can cause anxiety through social comparison on social media. The document concludes that digitalization's impact depends on how it is implemented, advocating for smart city policies that prioritize social goals and democratic legitimacy over replacing people with technology.

1. DIGITALISATION – OPPORTUNITY OR RISK?
Fundació Nous Horitzons
Floor Kist
kist@toolkist.nl
October 5, 2019

2. You are not
my father!
Johnny likes Star Wars…
But in his small community it’s frowned upon.
So he has no one to play with…
Through the Internet he connects to thousands of other fans his age!
And he doesn’t feel alone anymore…
So they meet after school to play together…
He discovers that his class mate is also a fan…
When a Star Wars convention visits the nearby big city, they join up with other fans in the region…
He really is
your father!
Star Wars logo © Disney Studios

3. DIGITALISATION – CONNECTING PEOPLE

4. At Cambridge University a scientist researches the use of emojis to convey emotions
in social media messages…
And hooks up with Cambridge Analytica…
Facebook users are asked to assist scientific research…
Target for research is 300 000 users…
Unknown to them is access to their connections as well…
Some Users also allow access to newsfeeds, timeline and
messaging…
Your mother makes me so
I’m going to now
Won’t make it on
Chill Dude!
No worries! But we’re starting the
A lot more users were accessed…
Psychographic profiles were made of each user…
Users were targeted for political campaign ads…
87 million
users
https://www.cbinsights.com/research/what-is-psychographics/
https://emojipedia.org/

5. DIGITALISATION – INVADING PRIVACY

6. When we receive personalized communications — direct messages or comments on
photos we share — our well-being tends to improve…
Some people get social media anxiety disorder from competitive messages
and the fear of being left out…
but try to find distraction on that platform…
People with social media anxiety disorder don’t leave the platform causing them stress Children ages 10 to 14 improve their empathy skills by using social media…
- Computers in Human Behavior, 2016 https://www.sciencedirect.com/science/article/pii/S0747563216303673
https://emojipedia.org/
Look what I made, Granma!
That’s lovely dear
© elvinphoto
https://www.ultimate-ski.com/features/family-ski-holidays/top-tips-for-a-family-ski-holiday/
1012 xWooHoo! Super ski holiday!!!
Did you see the last Star Wars movie? Way cool!
Wanna see it again?
Wanna see a movie?
I’ll buy the tickets,
you buy the popcorn
OMG! I didn’t go on ski holiday
– will they still talk to me?
Your HiScore
2
Their HiScore
112
Just a little game to relax…

7. DIGITALISATION – CAUSING ANXIETY?

8. Digital assistants listen to more than just your tasks and questions…
And ‘language experts’ listen as well…
‘Language experts’ are paid a few eurocent per audio fragment…
So needs ten thousands of fragments per month to get minimum wage…
rare DiGeorge syndrome: success rate 96%...
National Human Genome Institute uses facial recognition to discover Opinion app U-report asked Liberian secondary school kids if their teachers asked
for sex inexchange for higher grades. 86% said ‘Yes’ (n = 13 000)
Yeah baby
“Yeahbaby”
->Pleasure
Hey Assistant! Which Star Wars movie
has the highest rating?
Hey Assistant! How do I walk to the
Coloseum?
Hey Assistant! What is the chemical
composition of salt?
Hey Assistant! Call me a cab…
MONTHLY EARNINGS
Fragments: 1000
Total earnings: € 234,-
Does your teacher ask for sex in return for higher grades?
SURVEY
86% says ‘Yes’

9. DIGITALISATION – ONLY CAUSING HARM?

10. In Western Europe loneliness among the elderly is a problem...
Owning a dog helps: walking, meeting other dog owners, fresh air…
Elderly are worried they can’t take care of a dog…
Is there a way to assist them?
A talking dog…
In a hackathon in Amsterdam the prize went to…
A combination of language module and sensors in the dog collar makes it possible...
Late life loneliness
Eastern Europe
Northern and Western Europe
10% - 20%
30% - 55%
Oh dear. I forgot if you
had your breakfast yet?
I had my last walkies at
7:46 AM. It is now 11.21 AM
Great! I’ll get
the leash…

11. DIGITALISATION – HELPING PEOPLE

12. DIGITALISATION – OPPORTUNITY OR RISK?
ANSWER – UNCONDITIONAL ‘MAYBE’

13. DIGITALISATION – LOCAL GOVERNMENT
NOT ALWAYS RESPONSIBLE,
BUT OFTEN HAS TO DEAL WITH CONSEQUENCES

14. DIGITALISATION – NEED SMART CITY
POLICIES FOR LOCAL GOVERNMENT

15. GREEN EUROPEAN FORUM FORMULATED
CHARTER FOR THE SMART CITY
www.smartcitycharter.eu

16. MAKE SURE OF DEMOCRATIC LEGITIMACY
DON’T REPLACE PEOPLE WITH TECH
FORMULATE SOCIAL GOALS FIRST,
THEN ADD SMART TECH