Wheatley Group

1. Graeme Hamilton
Connecting the Unconnected
- Our three year journey
and our five year venture
21 June 2015
Winner, 2014 Connect ICT Awards- Connected Citizens

2. Only 52% of our customers use the internet frequently
(Scottish average for social housing tenants of 55%.) (2013=37%, 2014= 43%)

3. 3
Five year Vision
Digitally enabled staff
mature, easy to use and
attractive online services
2016
Digitally enabled staff
2018
Fully mobile
workforce
Mature, easy to use
and attractive
online services
2020
Leading provider
of digital care
services
Customers and
suppliers choose
where and when
to transact with us

4. 4
Our most successful activities in the past three
years to motivate our customers to get online
•Award-winning pilot connectivity study at high-rise block,
Kirkton Avenue, Knightswood.
•New and refurbished learning centres – click and
connect, Log-in and Learn
•Online services and use of social media
•Digital participation partnership with SQA

5. 5
Digital Participation Charter (extract)
working together to improve digital inclusion through:
• active promotion of digital literacy and provision of workforce training and
information to ensure that ALL our employees in Scotland will have basic
digital literacy skills by 2015
• encouraging and supporting our staff to become digital champions and
share their digital skills with others
• sharing information and best practice with other charter members
• supporting our communities with the offer of shared skills, knowledge and
resources as and where appropriate

6. Digital Skills

7. “To achieve our ambitions we have put in place a programme of
diverse activities to which we are totally committed. We're doing
this not simply because it's the right thing to do but also because
it's good for our staff, environment and communities.”
SQA strategy

8. Community Janitors-
employability programme
Benefits to individual and
to Glasgow (soon to include
Edinburgh and Lothians)
Our learners
8

9. Our survey results
9
“
“

10. 121 or small group coaching
- Started with nine volunteers and nine
janitors
Working where it suits the
pairing
- Local depot
- Click and connect centre
- SQA offices
Developing those skills gaps
identified in survey
Focus on SQA digital learning
guides/videos
How it works
10

11. Paul/Karen
Saving documents
Compose/send emails
Using You tube
Ted/Robert
Surfed job search engines
Practiced with mouse
Jim/Charles
Upload CV
Set up account with SQA academy
Use BBC I player
Michael/Lucy
Use of smart phone
accessing emails
auto-rotate screen
Work through learner guide
What’s happened so far?
11
Harry/Andy
Submit a job
application on S1 jobs
Adrian/Lucy
Logged in and out of PC
Keyboard practice

12. Digital
demonstrator

13. Our Digital vision
13
•Affordable internet access in every
rented home
•All staff and customers digitally
enabled
•Digitally accessible services for all -
customers, suppliers, partners
•Provision of mature, easy to use
online services defined and driven by
and with our customers

14. 55 Kirkton Avenue- digital demonstrator
14
•Joint initiative with Scottish Government
•High-rise solution for up to 138 families, including five
temp furnished flats
•Wi-fi solution
•Replicable across portfolio and RSL sector
•Measured outcomes
•Pre, mid and post surveys
•Community flat and learning
•Extended to August 2016 with additional agreed
outcomes

15. 2014 Digital Feasibility Study:

16. Digital Demonstration

17. Just under two thirds of residents did not have access to the
internet before the study. The advantage of not having to leave
the house to gain access being a key difference
All respondents (46)
Been good not
having to leave this
house to access
internet, good for
entertainment
purposes and
looking for jobs.
Q3b. Could you please explain the difference having access to the
internet at home has made to you and your household?
Q3c. What are you able to do now that you could not do before?
Before I had to go to library if I ever needed
anything and to print things out. It is a lot
easier accessing it in my home, checking
things online.
I can talk to my brother and keep in
touch with other family members.
Online shopping and I have switched my electricity
through it and pay all my bills through it.
Been able to stream some films, but takes ages to
load. So not used much.
Those that said No (28)

18. The use of the internet personally or as a household has
increased since the baseline study
Q10a. Which of these best describes how often you use the Internet / email?
Base: Interim (46), Baseline (61)
All respondents
74%
22%
2%
0%
2%
0%
100%
61%
8%
3%
5%
1%
22%
78%
0% 20% 40% 60% 80% 100% 120%
Interim
Baseline
Personal
Everyday
At least once per week
At least once per month
At least once every 3 months
Not often (i.e. less than every three
months)
Never
Summary: Use
Male – 81%
78%

19. Nearly three quarters say they feel safer using the internet since
taking part in the study
Q8. Since taking part in the study do you feel safer using the internet?
All respondents
43%
28%
26%
2%
0%
72%
28%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Yes, a lot safer
Yes, a little safer
No, not really
No, not at all
Not applicable, not used the Internet
Summary: Safer
Summary: Not safer
With disability –
78%

20. Just over a third of residents believe they have saved money during the study
and 65% of these think they have saved over £100
Q6a. Do you believe that you have saved
money by using the internet during the study
period?
All respondents (46)
No
48%
Yes
37%
Don't know
15%
0%
12%
18%
6%
65%
0% 10% 20% 30% 40% 50% 60% 70%
Less than £20
£20-£50
£50-£75
£75-£100
£100+
Q6b. If yes, how much money do you think you have saved since
the study started? Please give your best estimate.
Where have saved money (17)
Mean savings = £187

21. Most savings through online discounts or having greater choice
were made through food
Q6d. On what type of product(s) did you make savings through online discounts or due to having greater choice?
Those that made online discounts
50%
17%
17%
17%
0%
0%
17%
0% 10% 20% 30% 40% 50% 60%
Food
Clothing
Home furnishings (i.e. furniture)
Appliances (i.e. TV, cooker, fridge)
Fuel bills (i.e. gas / electricity)
Other
Don't know
Interim [6]
CAUTION LOW BASE

22. Half of residents would be willing to pay for an internet connection
when the study completes, while 26% would find it difficult to cover
the cost
Q48a. To what extent would you be willing to pay for an Internet
connection once this study has completed?
52%
28%
4%
7%
9%
0% 20% 40% 60%
A lot
To some extent
Not very much
Not at all
Don't know
All respondents (46)
3%
23%
28%
18%
28%
26%
46%
0% 10% 20% 30% 40% 50%
Very difficult
Fairly difficult
Not very difficult
Not at all difficult
Don' t know
Summary: Very/ fairly
difficult
Summary: Not very/ not at
all Difficult
Q48c. How difficult, if at all, would you find it to cover the cost of
an Internet connection?
Where are willing to pay for
internet connection (39)
Female – 63%
Didn’t have
internet access
before – 32%
Male – 33%
Didn’t have
internet access
before – 32%

23. Digital
collaboration

24. Partnerships

25. • Strategic partnership with Glasgow Kelvin College
• Around 35 learning centres across Glasgow
• 27 operational partners
• Soon to develop in Edinburgh
John Wheatley Learning network
25

26. Digital Service

27. Apps and things
27

28. Digital Care

29. •
Transforming care
29
415 Nitshill Road

30. Digital
Customers

31. Dorothy
31