Fery Firman

Greater Jakarta Area, Indonesia Indonesia

Head of Customer Experience at PT. XL Axiata Tbk

Telecom / Mobile

More than 12 years Experience in telecommunication. Experienced in setup new business stream or focus unit in telecommunication industry, such as Corporate segment services, Internet-Data Business, Value Added Services (VAS), Telco service Merger and Service Experience (Telco UX) Management with main role are bridging business requirement vs IT/Network capabilities and drive implementation with focus on customer experience. Specialties & skills: User Experience (UX , mainly on Telco industry) Merger strategy for multiple services (eg. company merger) Multi Touch Point Management & Customer Interaction Analytics Product Development in Internet-Data, Value Added Service and Wired/Wir...