Trasnformasi layanan konvensioan di rumah sakit dengan menggunakan platform chatbot doktersiaga

1. PRESENTED BY
DR. Edi Alpino, MD, MOH
CHIEF MEDICAL OFFICER - DOKTERSIAGA.COM
VIRTUAL HEALTH ASSISTANT
for Hospital
2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d

2. WHAT IS THAT?
2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
CHATBOT + MACHINE LEARNING =
VIRTUAL ASSISTANT

3. WHAT for?
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4. Channel yang digunakan : Whatsapp &
Facebook Messenger
Jumlah chat masuk tidak terbatas
Biaya operasional kecil, karena tidak
membutuhkan SDM dalam jumlah banyak
Pelayanan 24 jam
Channel yang digunakan : Line Telephone
Jumlah telepon masuk terbatas
Biaya operasional besar, karena membutuhkan
SDM dalam jumlah banyak
Jam pelayanan sesuai jam kerja
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5. WHY TO USE VHA
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Solving Problem
Frontliner/Staff marketing/PR Rumah Sakit sering mendapatkan pertanyaan sederhana yang
berulang dari pasien lama dan calon pasien baru, seperti :
• Hari ini ada dokter anak yang praktek? Siapa yang praktek ? jam berapa prateknya?
• Berapa biaya EKG?
• Apakah bisa pakai BPJS?
• Jam berapa pendaftaran dibuka
• dll…
Quick Respond
Avaiable 24 hours
Using android application (whatsapp & facebook messenger)
Alternative backup data

6. APPOITMENT
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7. 250.000 uniq visitor website
7.162User chatting
65.792Conversation
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DATA OVERVIEW 2019
4xfrom last year

8. 2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
TOP 10 HOSPITAL

9. 2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
USER DEMAND
USG416
Dr spesialis jantung 797
Dr penyakit dalam 1.498
Dr spesialis anak 6.617
Dr gigi 1,616

10. MEDIA
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11. THE WINNER OF FACEBOOK IDEATHON BUILD DAY 2018
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AWARD

12. 2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
Fatah Iskandar
Akbar
Founder & CEO
15 years experience in
Software industry. An
engineer who has a soul &
passion as
entrepreanurship.
Edi Alpino Rivai
Siregar, MD,
MOH, GDFM
Co Founder & CMO
15 years experience in
Hospitallity and Medical
Evacuation Industry
Fadelli Polosoro
Co Founder & CMO
10 years experience in
Business Development,
Communication and
Marketing.
Nani Tachyar,
S.Komp, M.Komp
Commisioner
First Angel Investor also as
lecturer at Perbanas
Institute and Master
Degree from ITB
FOUNDER

13. 2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
CHATBOT
Web doktersiaga.com

14. DR. Edi Alpino, MD, MOH, GDFM
CHIEF MEDICAL OFFICER - DOKTERSIAGA.COM
dr.pino@doktersiaga.com
2 0 1 9 . d o k t e r s i a g a A l l R i g h t s R e s e r v e d
THANK YOU