This document provides an overview of a company that is a top-5 vendor of service desk products worldwide and number 1 vendor in Russia for outsourcing contact centers and IT operations management. The company has fulfilled over 1100 projects with a 99% success rate over 13 years of experience and has offices across Russia as well as in other locations such as Manila. It offers various IT management platforms and solutions.

1. Company Overview

2. Ratings
→ TOP-5 vendor of Service Desk products in the World
(ITSM Review ‘2014)
→ №1 Vendor in Russia on the Outsourcing Contact
Centers market (RBC ‘2012-‘2014)
→ TOP-5 consultant in Russia for IT Service Management
(CNews ‘2013)
→ №1 Vendor in Russia on
the IT Operations Management market (IDC ‘2012)
→ Procurement Project for Saint-Petersburg Government is
the best project in the region Award (GlobalCIO ‘2012)
→ TOP-50 largest IT companies
(Expert RA ‘2011) and TOP-20 Software Vendors in
Russia (Commersant Money ‘2011)

3. Short Facts
1100 Projects Fulfilled
99% Successful Projects
Average project length is 4 months
13 Years of Experience

4. Diversification

5. Offices
Sevastopol
Astana
Manila
Tver
Moscow
Ekaterinburg
Chelyabinsk

6. Platforms
- Naumen Service Desk
- Naumen GPMS
- Naumen Contact Center
- Naumen Network Manager
- Naumen University
- Naumen School ERP
- Naumen Document Management