For the Shangri-la

2. Customer
Complaints

3. Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:
Check in is too slow Room is dirty @ check-in
The room I want is not available Room temperature
Double Check-in Wifi problems
Food & Beverage:
Coffee is not hot enough
Service is too slow
Bill is incorrect

4. Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:
Check in is too slow Room is dirty @ check-in
The room I want is not available Room temperature
Double Check-in Wifi problems
Food & Beverage:
Coffee is not hot enough
Service is too slow
Bill is incorrect

5. Customer Complaints
Arg!

6. Customer Complaints
Hello sir, May I help you?
What seems to be the
problem?

7. Customer Complaints
Yes, I am a guest here!!!
I just had a nice bath!
Now I want to get on the
internet but the Wifi is not
working!!!
I am so angry!!!

8. Customer Complaints
Oh don’t worry sir;
I can help you with
that.

9. Customer Complaints
I am so angry, I need to
get online and talk to
my mom!!

10. Customer Complaints
I can understand.
Getting online is
important. Let me ask
you, have you used
WiFi @ the Shangri-la
before?

11. Customer Complaints
No……

12. Customer Complaints
For first time guests it
can be a little difficult.
Is your computer on?

13. Customer Complaints
Yes……

14. Customer Complaints
Ok, see the Wifi logo at
the bottom of your
desktop? Click that and
connect to Shangri-la.

15. Customer Complaints
I did that, but I am still not
connected…
I am so sad…..

16. Customer Complaints
No problem. Just open your
web browser and you will see
the Shangri-la homepage.
Just enter your room number
and you will be connected!

17. Customer Complaints
Really?

18. Customer Complaints
Yes! Have a try!

19. Customer Complaints
Oh It works!!
Thank you,
thank you!!
I will get to talk to
my mom!!

20. Customer Complaints
Is there anything
else I can help you
with sir?

21. Customer Complaints
No. That is all.
Thank you.

22. Customer Complaints
Enjoy the rest of
your stay!

23. Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:
Check in is too slow Room is dirty @ check-in
The room I want is not available Room temperature
Double Check-in Wifi problems
Food & Beverage:
Coffee is not hot enough
Service is too slow
Bill is incorrect