Customer complaints

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For the Shangri-la

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Customer complaints

  1. 1. CustomerComplaints
  2. 2. Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect
  3. 3. Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect
  4. 4. Customer ComplaintsArg!
  5. 5. Customer ComplaintsHello sir, May I help you?What seems to be theproblem?
  6. 6. Customer ComplaintsYes, I am a guest here!!!I just had a nice bath!Now I want to get on theinternet but the Wifi is notworking!!!I am so angry!!!
  7. 7. Customer ComplaintsOh don’t worry sir;I can help you withthat.
  8. 8. Customer ComplaintsI am so angry, I need toget online and talk tomy mom!!
  9. 9. Customer ComplaintsI can understand.Getting online isimportant. Let me askyou, have you usedWiFi @ the Shangri-labefore?
  10. 10. Customer ComplaintsNo……
  11. 11. Customer ComplaintsFor first time guests itcan be a little difficult.Is your computer on?
  12. 12. Customer ComplaintsYes……
  13. 13. Customer ComplaintsOk, see the Wifi logo atthe bottom of yourdesktop? Click that andconnect to Shangri-la.
  14. 14. Customer ComplaintsI did that, but I am still notconnected…I am so sad…..
  15. 15. Customer ComplaintsNo problem. Just open yourweb browser and you will seethe Shangri-la homepage.Just enter your room numberand you will be connected!
  16. 16. Customer ComplaintsReally?
  17. 17. Customer ComplaintsYes! Have a try!
  18. 18. Customer ComplaintsOh It works!!Thank you,thank you!!I will get to talk tomy mom!!
  19. 19. Customer ComplaintsIs there anythingelse I can help youwith sir?
  20. 20. Customer ComplaintsNo. That is all.Thank you.
  21. 21. Customer ComplaintsEnjoy the rest ofyour stay!
  22. 22. Customer Complaints Common Customer ComplaintsFront Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems Food & Beverage: Coffee is not hot enough Service is too slow Bill is incorrect

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