This document discusses implementing a data-driven digital environment to improve efficiency, reporting, and decision making. The goals are to have cohesive and distinct data that is readily available to all teams. This will allow for high-level reporting on production, marketing, and operational metrics. The first phase focuses on digitizing accounts receivables to identify errors and catch up on cash flow. Key steps include using Chronicle's reporting tools and tying data to the core system to improve cash forecasting and variance analysis. Overall, the data-driven approach aims to optimize processes, responsibilities, and estimatics production while increasing collection rates and opportunities.

1. Process Engineering a
Data-Driven Digital
Environment
CAPITALIZING ON THE STRENGTHS OF THE
VARIOUS PROFESSIONALS TO IDENTIFY
COMPANY BENCHMARKS THAT DRIVES
DECISION-EMPOWERING ANALYTICS.

2. Why a Data-Driven Digital
Environment?
 EFFICIENCY-DRIVEN
 TAILORED TO TEAMS
 EMPIRICALLY LEAD.
1. Know how each part effects another.
2. Cohesive & Distinct Data
1. Information readily available for any
person to review.
3. High Level Reporting Potential
Reporting
Potential
• Production & Marketing
Opportunities
Data
Cohesion
• Availability &
Reliability
Why it
matters
•No I in Team

3. Some Potentials to a Data-Driven
Environment.
• Field Performance Metrics
• Tech Performance Metrics
• CSR, SLA, & VPass Rankings
• Billing trends by:
• SQ FT
• # of EQ
• Days on Site
• Category
• Class
• Etc
• Identify due benchmarks
• What those benchmarks are
• Whom is responsible
• How, if, and why something went wrong.
MANAGEABLE ACCOUNTABILITY
MARKETING POTENTIAL
• Enhanced Communications
• Internal Marketing to Insurance Teams
• External Marketing to Insureds
OPERATIONAL REPORTING

4. Accounts Receivables
PHASE I OF THE DATA-DRIVEN DIGITAL ENVIRONMENT
PROJECT.
ADVOCATING THE
BENEFITS OF A
MORE INFORMED
POSITION FOR
DECISION-MAKERS.
 EASY EXCEL EXPORTS
 VIABLE W/ QBS
 CLICK-REPORTING IN
CHRONICLE

5. Know where the money is.
Current Action Reporting.
• Comprehensive data
graphics.
• Transparent, At-A-Glance
reporting perspectives.
• Easily Identifying issue areas.

6. Disconnected to
Dynamic.

7. This will help identify:
• Accounting errors (Credit Memos).
• Department errors (Billed to wrong dept).
• Or Administrative errors (Classing issues).

8. Catching up on Cash Reporting
CHRONICLE’S
CLICK-READY,
REAL-TIME
REPORTING.

9. Catching up on Cash Reporting
As of building this file last Saturday the A/R stood at : $Private

10. Cash Flow Forecasting
USE OF THE XA DATE IN ESTIMATICS SURVEY TO EXPORT A MORE DEFINED
REPORT FOR DAILY CASH FORECASTING AND VARIANCE REPORTING.
Estimatics Survey:
• XA Date: (Important!)
• Exception: Y/N
• Exception Area: (EQ,
Dmo, Labor, Chambers,
etc)
• Exception Cleared: Y/N
• Exception Rehashed: Y/N
• Exception C/M Cost: $xxx
Click-Reporting
Chronicle &
Excel
TiedtoCoreData
XA Date
DecisionPower
Cash Flow
Projections

11. How Accurate is Chronicle to
QuickBooks?
5% Variance

12.  How much work involved to get
it working
How do we get
there?
 What steps to make this work
 Digital Dependence on Data
 Consolidated Processes
 How long to train on it

13. Let’s plan this out
using Eric T’s
extensive
experience.
After all, the more energies
exhausted on collection is less
time for potential for items to:
• Fall in cracks
• Get pushed aside
• or become uncollectable.
WHAT’S NEXT?

14. A/R
•Increase collections
and collection rates.
Estimatics
•Increase number of
estimates written.
Info from
Field
Increase Cash on Hand
EFFICIENCY-DRIVEN, TEAM-ORIENTED
ENVIRONMENT
• Identify Field Benchmarks
• Create Reporting Metrics
• Streamline Processes & Responsibilities
• Increase Estimatics Production to 20 a
week per estimator.
1. Digitize Accounts Receivables.
2. Create Information Flows for the
Field.
3. Optimize Estimatics Production.
4. Increase collection opportunities
for A/R.

15. What about Restore 365?
EVERYONE’S TALKING ABOUT IT . . .
BUT WHAT IT IS, WE REALLY DON’T KNOW.

16. Questions?