Jorik Hepworth, a user-centered designer at Muzus, made a difference by improving participation and local liveability

2. laatiepleinzijn
Design for Liveability
Jorik Hepworth
User-centered designer

7. Inhabitants
local knowledge
short term
evenings and weekends
Municipality
urban overview
long term
weekdays, 9-5
What are
the plans?
What is
going on?

14. product-service system

15. steps roles templates
initiative building toolkit

16. (re)inventing the wheel

18. touchpoints

19. civil servants
"In half an hour it is difficult to assess if an initiative
has a valid idea. I am looking for ways to correctly
assess appeals."
locals
“When you are new, you don’t
know the commonly used tracks."
"I am curious about other initiatives
nearby would like to scroll through
activities in the area."

20. F
F
F
F
ABRI
158
199b3
199b2
199
205
201
203
160
162
164
166
178
180
182
168
170
172
174
176
207
209
39
38
4
3
2
1
9
37
54
2
19
3
1
18
1b
31
34
33
32
356
4
2
1
24
25
10
12
8
13
14
10
11
12
3
30
1
21
29
22
28
23
27
26
8
3
5
9
7
7
11
6
5
3
90-104
110-118
74-84
5
117
119
8
105
103
101
112
110
108
106
115
113
111
109
107
86
121
6
3
7
114
99
100
102
34
7
5
98
104
4-6
5-7
28-44
2
Burgemeester Meineszplein
Burgemeester Meineszlaan
2eVirulystraat
Tidem
anstraat
Beukelsdijk
Burgemeester Meineszstraat
Bestandsnaam:
Schaal:
Buurt:
Verkeersbesluit:
Delfshaven
Nieuwe westen 3101
1:500
Nee Afdeling Ruimte & Wonen
R. de Nooijer 08-05-2015
Vergroeningsvoorstel Burgemeester Meineszplein
Bestaande situatie
TER - 15 / 60
legenda
te verplanten/rooien boom
bestaande boom
hekwerk
fietshekjes
halfverdiepte container
projectgrens

21. Bottom up initiatives require dedication and perseverance.
An independent facilitator is necessary (designer).
Also governmental bodies need to participate.
lessons learnt