Beth brochure all together

ELIZABETH B SHANNON, RN, BSN
Managing Home Options & Managing Fairfax Women’s Med-Surg.: A Case Study of Prior Success That Translates to the Present

COMPARISONOFHOMEOPTIONSJOBDESCRIPTIONTOMYMANAGEMENTOFFAIRFAXWOMEN’SUNIT7N
Plans, Budgets & implements for all Operations
Directs & Provides Oversight for Sub-Units
Responsible for all compliance and regulations
Responsible for the oversight of the revenue cycles: including billing, collecting and medical records.
Responsible for Contracts & leases
Directly Supervise Departments & Compliance Coordinator
Implement Business, Regulatory, reimbursement for each business
Provides Leadership to Management team
Coordinates and evaluates the hiring and training process
Plans for and ensures adequate numbers of competent staff to fulfill departmental objective.
Plans for and ensures adequate supervision and support services for each clinical department.
Assures that productivity standards are set according to regional and/or national standards.
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Monitors the management of productivity with fluctuating caseloads. 17
Elizabeth B Shannon, RN, BSN
2

COMPARISONOFHOMEOPTIONSJOBDESCRIPTIONTOMYMANAGEMENTOFFAIRFAXWOMEN’SUNIT7N
Willing and capable of functioning in the role of departmental supervision PI/Compliance and Referral Intake.
Plan for, develops and implements high quality services in departments for all identified customers
Keeps abreast of current literature in areas of expertise.
Assures that Medicare and Medicaid surveys are conducted in a professional and educational manner.
Responsible for development and implementation of sound business, regulatory, reimbursement and administrative practices.
Prepares contracts and agreements as needed for provision of services. Assures that each contract is appropriately signed, current and
effective.
Responsible for overall management and planning of the Home Options office
Responsible for the planning and overall success of the following systems: Referral/Intake
(continued) Admissions, Patient Accounts, Billing/Collections, Medical Records, PI/Compliance, Statistical reporting
Directly supervises department supervisors, office charge, referral nurses and PI/Compliance Nurse.
Serves as the Medicare Home Health Aide Program Coordinator (PC), (continued)
Responsible to assure that all home health aides are properly certified, trained and re-certified.
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Chairs, plans or delegates responsibility for all committees, task groups, meetings and advisory groups. 29
3

THEN AND NOW
I recognize that there is not a perfect parallel between
managing Fairfax Hospital’s Woman’s Surgical Unit to Home Options.
But there exists a striking similarity that I felt would be hard
for you to envision with just my Resume. I have taken each line
of the Job Description for managing Home Options and compared
it to my management of Women’s 7-North: The top rated
GYN unit in the Country then & now.
Home Options
4

PLANS,BUDGETS&IMPLEMENTSFORALLOPERATIONS
Plans, Budgets & implements for all Operations
I planned for all budgets, in conjunction with the CEO, CFO
And Department Heads. Once we finalized the Budget I was
responsible for coming in at or under it – and we always did!
Our Budget, when I left, was $14.7mm for 47 Staff and Operations.
5

DIRECTS&PROVIDESOVERSIGHTFORSUB-UNITS
Directs & Provides Oversight for Sub-Units
I ‘grew up’ as a Doctor with Beth managing the
Floor (Women’s 7-North). There is no doubt she
was the best. I miss her and hope you give her the
opportunity she so richly deserves to manage a
Unit again. To me, she is the perfect candidate!
Dr. Glenna Anderson
We had three sub-wings on ‘our’ Floor. We cared for Gyn. Surgical patients
But we also cared for many VIP’s in the DC area. Problem cases were also sent to us
Because of our reputation for the highest level of Customer Satisfaction.
Each of these sub-units reported to me across three shifts. I would make sure I was
At every shift change or call in to talk to my Leadership team.
6

I had the pleasure of working
With Beth at St John’s when she
Was a Hospice Nurse for us. As her
Manager I was constantly amazed
At the volume of phone calls and
Letters we received from grateful
Families for Beth’s loving care for
Their loved ones. She is a great Nurse
And I pray you hire her for this role –
I know she will do wonderful things
For you!
RESPONSIBLEFORALLCOMPLIANCEANDREGULATIONS
Responsible for all compliance and regulations
Lina Crews Ridge,
RN, BSN, MSN
At Fairfax we worked in close proximity to all of
the National Regulatory Agencies. Our VIP
patients brought added scrutiny from agencies
like the Secret Service & CIA. My team handled
all of that pressure with grace. One constant, in
managing Home Options, will be the change
that will come from Regulatory and Oversight
agencies. I am very good at adapting and
insuring the team stays updated as the
regulatory landscape changes.
7

RESPONSIBLEFORTHEOVERSIGHTOFTHEREVENUECYCLES:INCLUDING
BILLING,COLLECTINGANDMEDICALRECORDS.
Responsible for the oversight of the revenue cycles: including billing, collecting and medical records.
I really like Beth & have
observed her strong work
ethic and personal care
giving skills. I highly
recommend her for this
position.
Pastor Brent Wepprecht
Hospice Chaplin
St. John’s Libby Hospital
I managed the Women’s Med-Surg. Floor when ‘Managed Care’ was
the “Challenge of the Day.” We had to adapt to a different way of
delivering care in a more efficient manner. We did.
I spent time in Utilization review and that helped me understand
how we could continue to deliver world-class service while meeting
our bottom line.
We have a wonderful staff in Home Options that is masterful on
billing, collecting & records. Together we will stay on top of the
rhythmic revenue cycles.
8

RESPONSIBLEFORCONTRACTS&LEASES
Responsible for Contracts & leases
All equipment leases and contracts were handled jointly
with the business office at Fairfax Hospital. My job was
to insure the providers performed and the equipment
worked reliably.
However, in our family business I initiated, followed and
managed all vendor contracts, leases and service
providers.
I have found that there is a wide variance in
firms/contractors as re adhering to their ‘word.’ That
sometimes requires a nice and patient approach. Others
require a more ‘stern’ manner.
They did everything
they could to make
J___ feel better – and
me too! Beth is the
best person I have ever
met. She was
wonderful to both of
us. At the End she did
everything she could
and more. I will never
forget her. Please send
her my love and
thanks. She is great!!!
S.W.
From Hospice family survey. Names
withheld for confidentiality.
Stock Photo
9

DIRECTLYSUPERVISEDEPARTMENTS&COMPLIANCECOORDINATOR
Directly Supervise Departments & Compliance Coordinator
At Fairfax I managed three shifts and had
indirect supervision of OR, Radiology, Lab
and Housekeeping staff. I made it a point to
be there for every morning shift change to
talk with the outgoing shift and work with
the incoming. When Evening changed over
to Night’s I’d conference call in from home.
I worked with many other units on projects
of common concern like: Perinatal loss and
Pre-Op education.
My husband and I, sadly, experienced the
Perinatal loss unit I’d set up and trained
when we lost a child at 5 months. I gained
an entirely new appreciation of what we do
when I watched my team while I laid on my
back looking up at the ceiling.
Kudos!
Beth:
I appreciate your willingness to do
‘Discharges’ at the drop of a hat. You
model what it means to be a team
player!
Mark
A ‘Kudos’ note from a team mate at Home
Options
10

IMPLEMENTBUSINESS,REGULATORY,REIMBURSEMENTFOREACHBUSINESS
Implement Business, Regulatory, reimbursement for each business
Fairfax 7-N Case Study: In response to regulatory changes Insurance
Companies stopped paying for admissions prior to surgery. I developed a pre-
op education program with the Operating Team Leaders. Our studies revealed
that patients that attended that program had a significantly shorter stay in the
Hospital.
I submit this example of my ability to successfully manage a Unit in the face of
adverse regulatory and insurance headwinds.
Dearest Beth, The Love and Care you
gave Dad, and us, last week was a
blessing from God. We appreciate it so
much. Thank you from the bottom of our
hearts.
Love, the family of A.D.
J,B,D,T and A
From a Thank you card hand delivered to Home Options
11

PROVIDESLEADERSHIPTOMANAGEMENTTEAM
Provides Leadership to Management team
I had a team of Charge Nurses and Managers from
other units, like Housekeeping, that reported to
me. I am so proud that our unit, Women’s 7-
North was, and still is, the #1 as ranked by US
News & World Report (GYN).
Home Options KUDOS:
Excellent Private Care
Admission on Sunday!
Thanks Beth!
Melinda
A ‘Kudos’ note from a team mate at
Home Options
12

COORDINATESANDEVALUATESTHEHIRINGANDTRAININGPROCESS
Coordinates and evaluates the hiring and training process
At Fairfax I hired, (fired if necessary), trained, mentored and
evaluated the entire Unit – Women’s 7-North. I provided staff
education, cross trained with other units and developed a
Preceptor program.
I coordinated with the staff of local Nursing Schools for ‘shadow’
programs for students from George Mason, George Washington
and Catholic Universities. This helped the students gain valuable
experience and gave us an opportunity to evaluate potential new
hires.
At Home Options I was, recently, asked to be a Preceptor of new
staff and students.
As you approach the crossroads decision of choosing a new manager for Home
Options, I wholeheartedly support Beth Shannon, RN, BSN. She exemplifies the best
in Nursing. She has that rare intangible, yet very real, quality of leadership by
example. In my twenty-five years as regional Sales Manager for MRI, CT, Ultrasound
and other diagnostic equipment I came in contact with hundreds of medical
professionals. In Beth I witnessed the ‘magic’ of a caregiver providing superb medical
care – but equally as important: caring, compassion and true professionalism.
There is no substitute for the right leader at the right place at the right time. Beth
Shannon is that leader. John Delaney, Ph.D., MBA, AB, USMC 13

PLANSFORANDENSURESADEQUATENUMBERSOFCOMPETENTSTAFFTOFULFILL
DEPARTMENTALOBJECTIVE.
Plans for and ensures adequate numbers of competent staff to fulfill departmental objective.
I was responsible for staffing all of our shifts & sub-units using a staffing matrix
for accuity. Full time equivalents were budgeted using census/accuity data from
previous years.
Kudos!
Beth,
Thanks so much for dropping everything to go see a demanding
patient. (which made you miss your lunch)
You are the best!
Heather
A ‘Kudos’ note from a team mate at Home Options
14

PLANSFORANDENSURESADEQUATESUPERVISIONANDSUPPORTSERVICESFOREACH
CLINICALDEPARTMENT.
Plans for and ensures adequate supervision and support services for each clinical department.
In addition to planning each
shift on Fairfax 7-N I had to
ensure there were adequate
support services, like
housekeeping, to support each
shift. I worked with my Team
Leaders to fine tune their needs
while making sure we kept a
weather eye on our budget.
Kudos
for walking that extra mile!
Beth,
Thank you for helping Hospice on the
weekend by seeing a Hospice Patient when
we were so busy with other Patients!
Carol
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ASSURESTHATPRODUCTIVITYSTANDARDSARESETACCORDINGTO
REGIONALAND/ORNATIONALSTANDARDS.
Assures that productivity standards are set according to regional and/or national standards.
16
I set productivity standards for Women’s 7-
North to National Standards. Our compliance
with them and achievement in Patient &
Doctor Satisfaction established us as the # 1
unit in the entire INNOVA system. That unit
was, and still is, the #1 ranked GYN unit in the
County as now ranked by US News & World
Report*.
* US News & World Report did not rank units at that time 1985-1995. But we were
considered the benchmark by professionals in the field. We became, de facto, the
VIP floor for much of the DC area.
Recommendation from Home Options Member
I have worked as a Physical Therapist for Home Options for the past 16 years. I
believe Beth to be well suited for the position of Home Options Manager as she
has a broad base of knowledge of Nursing skills. Beth constantly impresses me
with her calm nature and can-do attitude. She is respectful of everyone she
comes in contact with and people just gravitate to her.
Without hesitation I highly recommend Beth for the position of Manager of
Home Options.
Vicki Bagley, MA, PT

MONITORSTHEMANAGEMENTOFPRODUCTIVITYWITH
FLUCTUATINGCASELOADS.
Monitors the management of productivity with fluctuating caseloads.
17
I was responsible for staffing all of our shifts
& sub-units using a staffing matrix for accuity.
Full time equivalents were budgeted using
census/accuity data from previous years.
This is part science and part art. It is
important to work with your team so that you
are staffed well when census are high to help
avoid Nurse/Therapist burnout. Likewise, to
stay within budget it is important to
anticipate low census.
Communicating well with your team and
earning their trust is key to their willing
flexibility on these matters.
Recommendation from Home Options
Member
Beth posses the skills necessary at this juncture of
health care to lead Home Options into the future
where the constant will be change in all facets of our
programs and diminishing reimbursement and
census present challenges that require leadership
and vision.
I have admired and benefitted from her calm, direct
communication where she confidently articulates the
issue/need, the action necessary, and then follows
up to ensure the outcome. Her strength of being
firm without being bossy or demeaning inspires
those working with her to press on.
Joni Jenks
Regulatory Reimbursement Analyst
Home Options

WILLINGANDCAPABLEOFFUNCTIONINGINTHEROLEOFDEPARTMENTALSUPERVISION
PI/COMPLIANCEANDREFERRALINTAKE.
Willing and capable of functioning in the role of departmental supervision PI/Compliance and Referral Intake.
I worked with Private Insurance on a
daily basis when doing Utilization
Review at Fairfax.
When working ‘on-call’ weekends
I have done referral intakes here
at Home Options.
Kudos!
Beth,
You have a sweet spirit about you. I enjoy
having you on our team. We are blessed to
have you here in Kalispell!
Tracy
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PLANFOR,DEVELOPSANDIMPLEMENTSHIGHQUALITYSERVICESINDEPARTMENTSFORALL
IDENTIFIEDCUSTOMERS
Plan for, develops and implements high quality services in departments for all identified customers
When I ran Women’s 7-North we
had the highest Patient & Doctor
Satisfaction level in the entire
INNOVA system.
We were, and that unit still is,
the #1 in the Country.
I believe that is why I was named
“Head Nurse of the Year*” in
1994.
* Fairfax called us “Patient Care Directors” I was an Asst. Patient
Care Director with the portfolio of a Patient Care Director – i.e.,
same job, less pay.
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KEEPSABREASTOFCURRENTLITERATUREINAREASOFEXPERTISE.
Keeps abreast of current literature in areas of expertise.
I believe that staying abreast of trends, regulations
and reforms through these associations is vital. We
need to anticipate change and be ready for it.
Thankfully, we have an amazing internal asset in
Rebecca Manna, Regulatory Affairs, to help us in this
area. She is an amazing lady & we are fortunate to
have her guide us.
I am pursuing my Master’s (Certified Nursing Leader)
from Montana State.
I obtained my Legal Nurse Consultant certification &
am re-certifying for my Med-Surg. certification.
National Association for Home Care & Hospice
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ASSURESTHATMEDICAREANDMEDICAIDSURVEYSARECONDUCTEDINAPROFESSIONAL
ANDEDUCATIONALMANNER.
Assures that Medicare and Medicaid surveys are conducted in a professional and educational manner.
I was responsible for Unit Compliance, at Women’s 7-North, before, during and
after JCAHO audits.
I also helped St. John’s Libby in their audit and successful exit.
Beth did an amazing job
helping us complete our
audit. I highly recommend
her!
Abbe Heemeir
St John’s Libby
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RESPONSIBLEFORDEVELOPMENTANDIMPLEMENTATIONOFSOUNDBUSINESS,
REGULATORY,REIMBURSEMENTANDADMINISTRATIVEPRACTICES.
Responsible for development and implementation of sound business, regulatory, reimbursement and administrative practices.
re·spon·si·ble
riˈspänsəbəl
adjective
adjective: responsible
1. having an obligation to do something, or having control over or care for someone, as part
of one's job or role.
Synonyms: in charge of, in control of, at the helm of, accountable for, liable for
Fairfax INNOVA Women’s 7-North is the highest rated floor of its kind in
the country.
I was responsible for sound business, regulatory, & admin. practices.*
I was responsible for helping to design it.
I was responsible for moving into it without one flicker of trouble.
I was responsible for it having the highest Patient & Doctor Satisfaction.
I was responsible that we passed every regulatory audit.
* I worked with the Business Office through my Social Workers on reimbursement issues.
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PREPARESCONTRACTSANDAGREEMENTSASNEEDEDFORPROVISIONOFSERVICES.
ASSURESTHATEACHCONTRACTISAPPROPRIATELYSIGNED,CURRENTANDEFFECTIVE.
Prepares contracts and agreements as needed for provision of services. Assures that each contract is appropriately signed, current and effective.
At Fairfax, contracts & agreements were managed by the Business Office &
In-house legal. However, it was my job to make sure that the equipment
leasing companies performed the maintenance and service on time and to
specification.
In our Family business I did manage all such contracts and dealt with the
vendors, lawyers and accountants to ensure that everything ran as expected.
Beth is one of the
Most amazing
Nurses I know!
We have known
Each other for 30+ years and
she is one the class acts of
Nursing!
Terri Stashak, RN
Commander Navy Nurse Corps 23

RESPONSIBLEFOROVERALLMANAGEMENTANDPLANNINGOFTHEHOMEOPTIONSOFFICE
Responsible for overall management and planning of the Home Options office
Responsible for overall management and
planning of highest rated unit in 750 Bed
Hospital: Women’s 7-North GYN Med-Surg.
Floor at Fairfax INNOVA hospital.
The unit was, and is still is, highest rated
GYN unit in the Country as now ranked by
US News & World Report.
I was Head Nurse of the Year in 1994 in the
entire INNOVA system of 4,000+
employees.
I met Ms. Barrett on January 3, 1994 when I brought my Mother into the ER. My Mother was
nearly bled out from a 7 lb. ovarian cyst that ruptured. My last living relative was dying and I was,
understandably, shaken up. The Nurse kept asking me to fill out a clip board and I was not replying.
She put the clipboard down and bought me lunch.
My Mother was broke, no insurance and required a 60 day stay from a post operative infection. The
care she received was amazing.
I was so grateful to Ms. Barrett that I proposed to her and we have now been married 20 years.
I can assure you hiring her for this position will be the best decision you’ll ever make – it was for
me! LD Shannon
Women’s 7-North
24

RESPONSIBLEFORTHEPLANNINGANDOVERALLSUCCESSOFTHEFOLLOWINGSYSTEMS:
REFERRAL/INTAKE
Responsible for the planning and overall success of the following systems: Referral/Intake
At Fairfax hospital I worked with our ER, Oncology, Cardiology, Orthopedics,
Urology and other departments for internal referrals and intake. They sent
us all of their long term cases when hospital stays ran as long as months.
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Beth does an amazing job of
intake and working with other
departments to make the
transition to 7-N super
smooth for patients and
families!
Business Office Team, Fairfax
INNOVA

RESPONSIBLEFOR(CONT.))ADMISSIONS,PATIENTACCOUNTS,BILLING/COLLECTIONS,MEDICALRECORDS,
PI/COMPLIANCE,STATISTICALREPORTING
Responsible for (cont.) ) Admissions, Patient Accounts, Billing/Collections, Medical Records, PI/Compliance, Statistical reporting
At Fairfax I often walked down to the ER when a patient was
expected to come to our floor post Emergency Surgery. I
worked with Admissions to insure a smooth transition for the
patient and family to our floor. Patient Accounts, Billing and
Collections were not under my direct control BUT I often
worked with them when Patients experienced a difficulty of
some sort.
Medical records was a function that reported to me for our
floor and we were part of the first generation for all manners of
technology that we now take for granted: fax machines, PC, cell
phones, hand held devices.
While I did work with Private insurance, as a patient advocate,
we had Social Workers that reported to me that handled most
of that.
Compliance and Statistical reporting was a never-ending part of
the job but ramped up when we had audits and other ‘big’
functions.
One of the largest ‘jobs’ took place when we worked with the
design team to design 7-North, planned the move and executed
the transition seamlessly. 26

DIRECTLYSUPERVISESDEPARTMENTSUPERVISORS,OFFICECHARGE,REFERRALNURSES
ANDPI/COMPLIANCENURSE.
Directly supervises department supervisors, office charge, referral nurses and PI/Compliance Nurse.
When I ran Women’s 7-North I directly
supervised Charge Nurses, Administrative
staff, Social Workers, Housekeeping and
oversaw the business office functions for
my floor. I worked in Utilization review
and in that Private insurance. I managed
Compliance and saw to it that our floor
remained within specs at all times.
27
My team threw my baby Shower

SERVESASTHEMEDICAREHOMEHEALTHAIDEPROGRAMCOORDINATOR(PC)
RESPONSIBLETOASSURETHATALLHOMEHEALTHAIDESAREPROPERLYCERTIFIED,
TRAINEDANDRE-CERTIFIED.
Serves as the Medicare Home Health Aide Program Coordinator (PC), train, certify & re-certify.
As Head Nurse of Women’s 7-North I
was responsible for all Aides and
Nurses to be properly certified,
trained and re-certified for Medicare
& Medicaid.
Beth has a very clear understanding of
JAHCO and Medicare regulations and
frequently is the go to source for co-
workers on these issues.
Beth is the ideal candidate for this
position!
Dorene Hay, BS, PTA
Home Options
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CHAIRS,PLANSORDELEGATESRESPONSIBILITYFORALLCOMMITTEES,TASK
GROUPS,MEETINGSANDADVISORYGROUPS.
Chairs, plans or delegates responsibility for all committees, task groups, meetings and advisory groups.
At Fairfax I chaired or sat on
numerous committees like:
• Perinatal Loss
• Fund for Nursing Excellence
• Staff Meetings
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CONCLUSION
Conclusion
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I have done 99% of the job you have posted to Manage Home
Options. The remaining 1% will always evolve as the job will
change and shift with the times. Regulatory changes, Private
Insurance shifts, New Technologies – all will require us to be
flexible, adaptive and place an emphasis on real teamwork.
I know I can do this job.
I know that because I believe in the people that are Home
Options. I want to be their champion, their Servant Leader as
we move forward.
If you give me this opportunity I will do for Home Options
what I did for Women’s 7-North at Fairfax Hospital: with Our
Team We will create the Highest Rated Patient and Doctor
Satisfaction Unit in the Northwest HealthCare system.
Thank you for your time, interest and consideration.
Beth Shannon, RN, BSN

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