1. Creating and Cultivating Community via CHM
Ioratech’s solution
Enables you to create and cultivate community
and interactivity by adding new functionality to
your CHM (and/or other formats).
 Cloud based = simple implementation, easy
to manage
 Multi-threaded real-time nested comments
 Low contribution barrier – use existing
identity (Facebook, Google, Yahoo) or
guest
 Earn points for contributing
 Flag inappropriate comments
 Rate comments
 Rate help topics (1 to 5 stars)
 Create bookmarks
 Like & Tweet buttons available
 Almost ready: Feedback service
 Tip: Extremely useful for the review
process!
Moderate and manage
 Choose your level of moderation
 Moderate comments while viewing CHM
 Optional email notifications
 Add moderators as the community grows;
adjust administrators any time
 Exclude your own activity from statistics
 Reports & statistics, data cleanup
 Publish multiple help formats – comments are synchronized
 Adjust at any time, even long after rollout
 Quick response from Iora Support, in our experience
Email to moderator (optional) includes topic name and file name.
Commenting function displayed below help text.
Other functionality available: Bookmarks, rating, Facebook
“Like” and Twitter buttons.

2. To implement
Try it for free. No strings.
1. Create an online account on ioratech.com and copy integration code from website.
2. Insert a two-line script in your project template or master page (depending on tool).
3. Recompile and publish.
Statistics provided
 Who is accessing help (new vs. returning)?
 How often do they use help?
 Which topics are viewed most often?
 How do they access those topics?
 Who are your top contributors?
 What is the most actively discussed content?
 WebHelp: What browser are they using?
 What operating system (Windows, Mac, etc.)?
 In which country are they located?
Compatibility
Output formats Authoring tools
 Compiled HTML Help (CHM)
 WebHelp Pro (on web or local copy)
 FlashHelp Pro
 Websites
 Not JavaHelp or Oracle Help
 RoboHelp
 Dreamweaver
 DITA Open Toolkit
 MadCap Flare – being considered
 (Any HTML editor)
More information
 Find out more: www.ioratech.com
 Presenter: Eileen Pålsson, eileen.palsson@readsoft.com
 Slides and PDF available on SlideShare
Geo Distribution report shows where users are located.