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Collaborative Knowledge Management E Learning The Wiki Way


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Knowledge Management and eLearning with Social Collaboration

Published in: Business, Education

Collaborative Knowledge Management E Learning The Wiki Way

  1. 1. Collaborative Knowledge Management / eLearning 2.0: The Wiki Way July 30, 2008, 2PM – 3PM EST Contact:: Krishna Polineni Product Manager Serebrum Corporation Phone: 1.877.WebSphere x201 Email: [email_address] Web: Social Collaboration Portal 2.0
  2. 2. Presenters <ul><li>Thomas Agresta, MD </li></ul><ul><ul><li>Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative, UCHC </li></ul></ul><ul><li>Sushil Vegad </li></ul><ul><ul><li>Chief Architect, Serebrum Corp </li></ul></ul><ul><li>Krishna Polineni </li></ul><ul><ul><li>Product Manager - Axon, Serebrum Corp </li></ul></ul>
  3. 3. Agenda <ul><li>Part I: Social Collaboration </li></ul><ul><li>Introduction </li></ul><ul><li>Evolution of Social Collaboration </li></ul><ul><li>Impact on KM and eLearning </li></ul><ul><li>Part II: Axon </li></ul><ul><li>Features </li></ul><ul><li>Part III: Use Cases </li></ul><ul><li>Case Study </li></ul><ul><ul><li>Safety.Net Collaborative </li></ul></ul><ul><li>Proposal Toolkit </li></ul><ul><li>Help Manual </li></ul>
  4. 4. Serebrum Profile <ul><li>Develop Custom Applications </li></ul><ul><ul><li>eBusiness and eGovernment Focus </li></ul></ul><ul><ul><li>Enterprise Modernization (Legacy  Web) </li></ul></ul><ul><li>Portals, Content Management, Collaboration </li></ul><ul><ul><li>Web 2.0: High Usability (Ajax), Search </li></ul></ul><ul><li>Axon Enterprise Collaboration Portal </li></ul><ul><ul><li>Wiki approach to enterprise collaboration </li></ul></ul><ul><ul><li>EASE OF USE: #1 Priority </li></ul></ul><ul><ul><li>100% Ajax, Java EE </li></ul></ul><ul><ul><li>On Premise or On Demand </li></ul></ul>
  5. 5. Investors NSF SBIR 2006.2 Research Grant Project BrainStorm TM – Collaborative Customer Requirements Elicitation for Distributed Software Teams DoD Navy SBIR 2006.1 Research Grant A Security Framework for Wikis Topic: Cross-Domain Collaboration Portal Explore use in military intelligence capture and sharing
  6. 6. Collaboration complexity <ul><li>Team Collaboration </li></ul><ul><ul><li>Projects are getting larger – Requirements! Estimates! Issues! </li></ul></ul><ul><ul><li>Teams are distributed – across time zones </li></ul></ul><ul><ul><li>Current solutions do not empower users! </li></ul></ul><ul><ul><li>Email / IM / Blogs: Information Overload!!! </li></ul></ul><ul><ul><li>Knowledge capture becomes difficult </li></ul></ul>
  7. 7. The Solution: Empower the User! Social Collaboration Portal 2.0
  8. 8. Evolution Timeline <ul><li>The Future </li></ul><ul><li>Read-Write: </li></ul><ul><li>Diagrams </li></ul><ul><li>Spreadsheets </li></ul><ul><li>Slides </li></ul><ul><li>Issue Trackers </li></ul><ul><li>Project Schedules </li></ul><ul><li>Databases </li></ul><ul><li>Reports </li></ul>2005+ Enterprise Wiki Adoption 1989 Microsoft Office <ul><li>Create, Email </li></ul><ul><li>Edit, Email </li></ul>Individual Read-Write 2000 Wiki <ul><li>Create, Publish </li></ul><ul><li>Edit, Publish </li></ul>Group Read-Write 1995 Netscape <ul><li>Create, Publish </li></ul><ul><li>No End User Edit </li></ul>Individual Write- Group Read
  9. 9. Stages of Evolution (MediaWiki) Stage 1: Proof of Concept <ul><li>Open Source Derivatives </li></ul><ul><li>Confluence </li></ul><ul><li>PBWiki </li></ul><ul><li>MindTouch etc. </li></ul>Stage 2: Basic Business Wikis Microsoft SharePoint Stage 3: Wiki-embedded Collaboration Systems Serebrum Axon Collaboration Portal Stage 4: Wiki-centric Collaboration Systems Designed for the way you work You need to fit the way it works
  10. 10. Enterprise Usage Scenarios <ul><li>Policies and Benefits </li></ul>Human Resources <ul><li>Campaign Development </li></ul><ul><li>Collateral Management </li></ul>Sales & Marketing <ul><li>Budgeting and Forecasting </li></ul><ul><li>Sarbanes-Oxley Compliance </li></ul>Finance <ul><li>Requirements Management </li></ul><ul><li>Project Management and Control </li></ul><ul><li>Collaborative Authoring and Publishing </li></ul>Software Engineering, Consulting <ul><li>Knowledge Management </li></ul><ul><li>Project Management and Control </li></ul>Across the Enterprise Potential Uses Functional Area
  11. 11. What’s eLearning 2.0? Source: Dr. Tony Karrer, TechEmpower As needed In many pieces At one time Delivery During work In between work Time off from work Timing End Users Subject Matter Expert Third Party Creator Intranet, Search, RSS Email, Intranet LMS Access Continuous 15-60 mins 1-2 hours Duration Immediate, Rapid RoI Rapid, Expensive Long, Expensive Development Bottom-up, user-driven, peer learning Top-down, some collaboration Top-down, one-way Ownership Wiki, Social Networking, Bookmarking Reference, LCMS, Groups Courseware, LMS Components eLearning 2.0 eLearning 1.5 eLearning 1.0
  12. 12. Content Delivery Model CMS or LMS Internet Wiki Way <ul><li>User Generated Content </li></ul><ul><li>Self-Service Publishing </li></ul><ul><li>Reuse, Repurpose </li></ul><ul><li>Integrated into Work Time </li></ul>Content Providers Publish-Subscribe Model <ul><li>Third-Party Content Creation </li></ul><ul><li>Third-Party Publishing </li></ul><ul><li>Limited Repurposing </li></ul><ul><li>Scheduled Training Time </li></ul>
  13. 13. Number of participants in poll = 69 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation
  14. 14. KM / eLearning: Effectiveness Quadrant Collaborative User Input Ease of Use low high User Adoption high Effectiveness Virtual Classrooms Wikis LMS CMS MS Office Groupware
  15. 15. Global Menu Workspace (Function Sets) Display Area Topics (Artifacts) Search Editable Content Document Management System Layout
  16. 16. Tree Menu (Create, Cut, Copy, Paste, Delete, Rename) Topic Tree Topic Tree Display Area Edit
  17. 17. WYSIWYG Editor Editor Toolbar Editor
  18. 18. View Topic Version 1 Rollback to Version 1 Version Control and Rollback History
  19. 19. Link to Schedule Interlink Topics Intra Link
  20. 20. Switch to topic ‘Schedule’ Interlink Topics
  21. 21. Document Management System (DMS) Click Attach
  22. 22. Copy  Paste Documents Select Copy Select Paste
  23. 23. WebDAV: Desktop Integration Document Repository on Windows File System
  24. 24. Enter search keyword Search Results Search
  25. 25. Search Results linking to Topic Search Window is minimized Search
  26. 26. Axon Publishing Model
  27. 27. Drop Topics Export  Publish Select Export Document Formats Drag Topics
  28. 28. Publish to PDF Topic Hierarchy
  29. 29. Change Order Documents Workflow Window Approved Approval Pending Rejected Approval Workflow
  30. 30. Manage Users Manage Groups Move to Admin Console Role Based Access Control (RBAC) Manage Roles Manage Spaces
  31. 31. UCHC Case Study <ul><li>University of Connecticut Health Center </li></ul><ul><li>CT Public Academic Health Center </li></ul><ul><li>TRIPP Center (Translating Research Into Practice and Policy) </li></ul><ul><li>Safety.Net </li></ul><ul><ul><li>Collaborative of seven Community Health Centers in Connecticut and UCHC TRIPP Center </li></ul></ul><ul><ul><li>Health Information Technology Implementation Planning </li></ul></ul><ul><ul><li>Grant by Connecticut Health Foundation </li></ul></ul><ul><li>Thomas Agresta M.D. </li></ul><ul><li>Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative </li></ul>
  32. 32. Background <ul><li>Large number of distributed teams </li></ul><ul><ul><li>Convened for first time </li></ul></ul><ul><ul><li>Organization leaders, business members, technical staff, research staff </li></ul></ul><ul><ul><li>Steering CMT, Technical, Business, Organizational Development, Research </li></ul></ul><ul><ul><li>different assignments, different information needs </li></ul></ul><ul><li>Common Goal – Develop a single Plan for Health Information Technology Implementation </li></ul><ul><ul><li>Different levels of current knowledge and HIT adoption (Some have EMR’s some use only paper) </li></ul></ul>
  33. 33. Challenges <ul><li>Facilitate Knowledge Management and Planning </li></ul><ul><ul><li>Educate, align, inform team members </li></ul></ul><ul><ul><li>Distributed multiple teams </li></ul></ul><ul><ul><li>Internal communication challenges between team members </li></ul></ul><ul><ul><li>Access system from multiple locations </li></ul></ul><ul><li>Ease of Use </li></ul><ul><ul><li>Easy to use graphical interfaces for non-technical (health care) users </li></ul></ul><ul><li>Team Collaboration </li></ul><ul><ul><li>Project team needs to create and share information </li></ul></ul><ul><li>Secure Framework </li></ul><ul><ul><li>Secure Data, Role Based Access Control </li></ul></ul>
  34. 34. Solution <ul><li>Axon: Web based collaboration platform </li></ul><ul><ul><li>Connects Safety.Net team members at distributed facilities </li></ul></ul><ul><ul><li>Ease of use and intuitive interface reduced ramp up time for end users </li></ul></ul><ul><ul><li>Ability to author and share content across distributed teams using web browser </li></ul></ul><ul><ul><li>Ability to allow some documents to be shared by all and some only within a given team </li></ul></ul><ul><ul><li>Ability to securely share documents online </li></ul></ul>Social Collaboration Portal 2.0
  35. 35. Proposal Toolkit <ul><li>Collaborative Editing w/ Version Control </li></ul><ul><li>Repository of Artifacts </li></ul><ul><ul><ul><li>Images, Project Schedules, Architecture Diagrams, Documents </li></ul></ul></ul><ul><ul><ul><li>Desktop Integration </li></ul></ul></ul><ul><li>Assemble Artifacts to Generate Proposal </li></ul>
  36. 36. Proposal Space Proposal Space
  37. 37. Collaborative Editing WYSIWYG Editor
  38. 38. Group Artifacts
  39. 39. Assemble/Reuse Artifacts Select Export
  40. 40. Help Manual <ul><li>Create Manual </li></ul><ul><ul><li>Embed Images, Tables, Flash Files </li></ul></ul><ul><li>Content Reuse </li></ul><ul><ul><li>Rearrange artifacts for publishing </li></ul></ul><ul><ul><li>Publish to the Web (xHTML) </li></ul></ul><ul><ul><li>Publish to eHelp Formats </li></ul></ul><ul><ul><ul><li>Embed in Third Party Application </li></ul></ul></ul>
  41. 41. Topic Tree Table Image Help Manual
  42. 42. Flash File Embed Flash Files
  43. 43. Help Formats Click Export Reuse Artifacts
  44. 44. XHTML Help Publish to Web: HTML
  45. 45. HTML Help Embed in Application: HTMLHelp
  46. 46. Number of participants in poll = 66 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation
  47. 47. Next Steps <ul><li>One-on-One Demos </li></ul><ul><li>Determine Needs </li></ul><ul><li>Onsite Trials </li></ul><ul><li>Q&A </li></ul><ul><li>Contact: </li></ul><ul><li>Krishna Polineni </li></ul><ul><li>[email_address] </li></ul><ul><li>1.877.WebSphere x201 </li></ul><ul><li> </li></ul>