Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
W/c 3 Oct - ✍️️ Key Project Kick Off 🙈🙈
Industry
Government / Military
Website
www.voluntas.co.uk
About
Working in partnership with landlords, contractors/DLOs and service providers to use continuous resident market research and insight for:
1. Generating customer-led service improvement
2. Reducing and learning from complaints
3. Improving the cost base via outsourcing research
STAR, tenant satisfaction trackers, customer profiling and consultation via high quality telephone, postal and online surveys and reporting.
Investor in start-ups and established businesses.
14 years in housing and business development as a Finance Director, Consultancy and Speaker.
Permanent and interim executive and non-executive director positions at three housing associations since 2004.
Specialties: B...
Tags
voluntas
tenant satisfaction
social housing
dash24
housing
social housing; generate y; repairs; customer insi
performance management
repairs
vfm
dlo
contractors
housing associations
business planning
real-time
See more
- Presentations
- Documents
- Infographics
Org Physics - Explained (BetaCodex11)
Niels Pflaeging
•
13 years ago
Creative, Digital & Design Business Briefing — October 2015
The Knowledge Transfer Network Creative, Digital & Design
•
8 years ago
Types of Research
Vaisali Krishnakumar
•
12 years ago
The LinkedIn Guide to the Perfect #WorkSelfie
LinkedIn
•
9 years ago
How to influence influencers: 10 tips by top #PR thinkers
Prezly
•
9 years ago
How to Plan and Design your Social Business Culture?
Tom De Baere
•
9 years ago
I have an idea!
Ruben Orta
•
9 years ago
Wrangle the tech!
Christine Illichmann
•
9 years ago
Increase Customer Engagement Through Transparency - Forrester Research
Prashanth Chetty
•
10 years ago
Customer Experience Principles V2
Rudi Sellers
•
15 years ago
Zero budget marketing
Vidarth Jaikrishnan
•
9 years ago
What is Your Superpower?
Greg Meyer
•
9 years ago
Guest Blogging for Business
Brian Honigman
•
10 years ago
The Growth Marketing User Guide (10 case studies)
Nate Desmond
•
9 years ago
Content Strategy: Content is King!
Karen McGrane
•
15 years ago
A Content Strategy Roadmap
Kristina Halvorson
•
12 years ago
Web Content Strategy - How to Plan for, Create and Publish Online Content for Maximum ROI
Joe Pulizzi
•
15 years ago