Smart Church Management

1. Prepared by Lynette Hawkins
Hospitality Coach
www.awesomeinsight.com
HOW TO TRAIN
CHURCH USHERS!
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2. •Practical coaching on
communications and hospitality
•Author of Make Room to Welcome
DVD & The A.R.K. Report
INTRODUCTION…WHO WE ARE
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Lynette Hawkins

3. 3
Create A
Welcoming
Image!
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4. WHAT MAKES UP YOUR
CHURCH’S IMAGE?
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Every point of
contact for your
church impacts the
image.
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5. FIRST 6 MINUTES!
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Research shows that
people make up their
mind whether they would
ever return to a church
before the pastor gets up
to preach.
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7. USHERS….
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What happens during the
first six minutes?
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8. WHERE DOES THE USHER &
GREETER FIT IN?
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9. HOW TO TRAIN USHERS
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1.Position ushers as a
ministry
2.Create a Hospitality Mindset
3.Communicate!
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STEP ONE:
Position Ushers as a
Ministry.
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11. Encourage a consistent
prayer life.
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Focus training on the
Various Places Hospitality
is in the Bible
Example:
Romans 12:13

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STEP TWO:
Create A Hospitality
Mindset!
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Say GUESTS Instead of
Visitors
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15. STEP THREE:
Communicate Regularly
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16. COMMUNICATE COMMUNICATE!
• Set a vision for the usher ministry
• Share the vision with every usher
• Communicate
• Usher expectations
• How to usher
• Schedule
• Changes in schedule
• Special features for a worship service
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17. FOR MORE ASSISTANCE
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18. .
In this e-Book:
• Learn how eye contact,
facial expressions and
body gestures matter.
• Uncover the 4 things
ushers can do to
communicate welcome!
• See 10 Reasons Why First
time Visitors May Not
Return
NEW e-BOOK!
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