1. Resume
Name: Diksha Singh
E-mail : diksha.singh3315@gmail.com
Contact Number: 9168918647
CAREER OBJECTIVE
Seeking a position to utilize and improve my skills and abilities in an organization that offers
professional growth while being resourceful, innovative and flexible.
PROFESSIONAL PROFILE
Systems Engineer: Serving at a role of systems engineer in Infosys Limited since 2.2
years.
 Company Profile:
Infosys Technologies Limited, It is the second-largest Indian IT services company, to give
a start to my career and mirror the values of integrity, honesty and transparency
that they have inculcated.
 Project Details:
I have worked in Bertelsmann Music Group (BMG). It is an international music
company focused on the management of music publishing, recording rights and
music distribution.
 Roles and Responsibilities:
 System failure analysis and recovery; insuring the consistency and integrity of file
systems.
 Perform Production Servers Health Check
 Talking to business users or clients through a series of actions, either face-to-face or
over the telephone, to help set up systems or resolve issues
 Troubleshooting software faults
 Install software, apply patches, manage file systems, monitor performance and
troubleshoot alerts from commercial, open source and loc ally developed monitoring
tools
 Providing support, including procedural documentation and relevant reports
 Following diagrams and written instructions to repair a fault or set up a system
 Supporting the roll-out of new applications
 Setting up new users' accounts and profiles and dealing with password issues
 Responding within agreed time limits to call-outs
 Working continuously on a task until completion
 Prioritizing and managing many open cases at one time

2.  Rapidly establishing a good working relationship with clients, business users, 3rd
party vendors and other professionals, such as application developers
 Testing and evaluating new technology
 Sanity testing of applications and servers for proper health check and Quarterly
Review Tasks weekly.
 Unit Testing, Integration testing.
 Have automated various activities in compliance with different teams, which were
requiring manual effort earlier.
 Cooperating with Vendors in software related issues with immediate actions on
customers Inputs
 Duration: 28th July2014 – present Date
ACADEMIC CREDENTIALS
Course Institute Board/ University Percentage Year of
Passing
B.Tech United College of
Engineering & Research
UPTU 75% 2014
12th St. John’s School ICSE Board 74% 2010
10th St. John’s School ICSE Board 72% 2008
KEY ASSETS
 Willingness to accept change of widens Horizons of thinking and learning
Comprehensive problem solving abilities
 Excellent verbal and written communication skills
 Adaptable with different shift timings
 Positive Attitude and Hard Working
Technical Skills
Database : SQL, PL SQL
Operating System : Windows
Languages : Java,VB.NET
MarkUp language : HTML, CSS, JavaScript
Tools : JIRA tracking tool by BMG
Application software : MS Office
Operating System : Windows, Linux
Interfaces : Middleware Interfaces, JBoss, JFuse technologies

3. System Monitoring/ : JIRA, Splunk
Ticketing Tool
Other Tools and Technologies known: Websphere, Citrix, AS/400
API’s knowledge : JSON API, REST API
PERSONAL DETAILS
Date of Birth : 30/09/1993
Gender : Female
Father’s Name : Mr. Harendra Bahadur Singh
Hobbies : Playing Games, Net surfing
Contact address : House No. 106, Kanhaipur, Jaunpur-222002
Languages known : English, Hindi (with fluent reading and writing skills)
Place : Pune
Date : Signature