1. Be Conļ¬dent in your pet care with,
Petsavvy
Week 10 | Common Ground | Nov. 7th, 2020
2. We arecommonground
Corey Rossi Jiyeon Park Dewen Zhang
OurMission
āTo provide opportunities by ensuring that people gain the skills, and knowledge,
that will empower companionships. ā
Messaging, Marketing, Brand & Sale Technology & Distribution Finance, Investor relations, Operations
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 1
3. CurrentStatusQuo
$23,000
āDoeverythingā
1/ 3
Average lifetime cost of
owning a dog can be around
$23,000
The perceived social pressure to ādo
everythingā for a pet can guilt people
into spending high cost options
1 / 3 animals require
emergency veterinary
care each year
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 2
4. Problem
Often times pet owners will visit the vet,
and get the service they came for but
wonāt know how much itās going to cost.
The attitude around pet care makes
asking questions about price and cost, a
very uncomfortable situation.
The current system for pet owners
does not prepare them with enough
information to make informed
decisions about going to the vet or of
vet procedures and treatments as well
as the cost of each process.
1st 2nd 3rd
Lack of transparency in
veterinary prices
Vet costs are always more
expensive than expected
Current systems do not prepare pet
owners with enough information
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 3
Even while youāre with a vet, you may
not think to ask about pricing or to
have found a menu beforehand. This
makes it all too common for people to
receive unexpectedly high bills at the
end of their service or procedure.
5. Problemvalidation
100%
ā 15 out of 15 interviewees agreed that
they are willing to pay for the vet cost
regardless of the price.
100%
ā Out of the interviewees who did not
own pet insurance agreed that they
either did not know about the existence,
do not trust, or feels unnecessary.
100%
ā 15 out of 15 Interviewees said that they receive
the invoice at the end of the process and the
bills are always more than what theyāve
expected.
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 4
6. ā 9 out of 15 interviewees said that they are
comfortable going online to ļ¬nd solutions
for their pets health before escalating the issue
to a veterinarian due to the fear of vet costs.
Problemvalidation
ā 9 out of 15 interviewees mentioned that
they have experience of their vet not
ļ¬nding the right treatment for their pet.
ā 13 out of 15 interviewees said that they
have hard time understanding the vet
procedures due to advanced medical
terms.
60% 87%
60%
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 5
7. Introducing,Petsavvy
Appbased
ā Community-Driven platform
speciļ¬cally for pet owners
ā Share experiences with other
pet owners
ā Get local info on veterinarians
ā Several ļ¬lter options to choose
the right vet
ā Sharing / viewing reviews of the
vet clinics with other pet owners
ā Vet procedure-speciļ¬c glossary
Community Features
Petsavvy
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 6
8. Keyfeatures
01
Alleviating pet ownersā
fears of the vet due to
unexpected prices or rates.
Taking care of your pet with
conļ¬dence by creating
awareness of vet cost + pet health
Product focus on community
driven compendium
02 03
Compares information &
experiences about vet
ofļ¬ces
Effortlessly search up the
deļ¬nitions of the vet
procedures / tests
Filter out the vet ofļ¬ces
by the symptoms of your
pet, costs, and distance
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 7
10. Marketsize:veterinaryCareMarket
Growth rate of 5% / yr
$531million $27million
U.S.veterinarycare Marketinthebay area Marketshare
U.S. veterinary care is a nearly $20 billion market in
2019, with an estimated growth rate of 5% per year.
Veterinary care for pet dogs and cats in the Bay
Area: $531 million
5% market share in dog and cat veterinary
care market in the Bay Area.
Total Available Market Serviceable Available Market Share of Market
$20billion
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 9
11. Marketsize:veterinarymarketing andmanagement
$600million
$20 billion * 3%
$15million $81K
$531 million * 3% $27 million * 3%
U.S.Vetmarketingmarket Bay area vetmarketing
The total veterinary marketing market in US is
around $20 billion * 3% = $600 million
In the Bay Area, veterinary marketing cost totals up
to $531 million * 3% = $15 million
Marketingbudget
Marketing budget for a typical veterinarian
clinic is around 3% of its total budget
Total Available Market Serviceable Available Market Share of Market
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 10
12. Markettype
Resegment an existing
market as a niche player
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 11
13. ComparativeResearch Service / care
platform
Profession-drivenCommunity-driven
Petsavvy
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14. Communitymarket
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 10/18/20 | 10
Community-driven platforms providing
general group discussions and connection
with local community
Community-driven services
providing general reviews of local
businesses
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 13
15. Community-servicemarket
ā Yelp & Google Maps are for choosing
between businesses
ā Pet savvy explores different solutions,
which may include a clinic - with more
diverse review + ļ¬lter options for vet
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16. Competitive advantage
Petsavvy
More speciļ¬c reviews +
Filter options
Speciļ¬c for Vet
Clinics
Prediction of costs for
inconsistent vet costs
Understanding the vet
procedures
Review
Cost Transparency
Vet Clinics
Vet procedures
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 15
17. Conceptvalidation-reviewformat
ā We would know if the
hypothesis is valid by
November 4th, 2020.
ā Quantitative Observation:
60% of people we send our
MVP to are willing to respond.
ā Qualitative observation: How
detailed the responses are.
WebelievethatCommunity-members are
motivatedenoughtocreatereviews
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 16
18. Conceptvalidation-evidence
ā Why is this good?
ā We are conļ¬dent pet
owners will leave reviews
on our app.
ā What we learned?
ā Enough people can
contribute information to
the level we expected
ā What we will do next
ā Find out if these reviews
are usable for other pet
owners.
ā6outof10peoplesharedtheirvet
visitexperienceswithusā
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 17
19. Acquisitionplanforpetsavvy
We will run an acquisition experiment to validate our
ability to get customers to sign up for Pet Savvy's mailing
list. We believe that after people see what we have to
offer they will want to join the Pet Savvy Community. To
validate our acquisition plan, we've set up a landing page
for our product, Pet Savvy, with a sign up form for the
users to stay updated with the progress of our service.
We've included the key features and problems to address
in detail.
āGetpeopletosign-upforourmailinglistā
Start Date: Nov. 8th, 2020 ; End Date: Nov. 13th, 2020
Whatweālltrack(date andtools)
ā Outreach by Channel (Reddit, Facebook groups,
Discord, Direct SEO)
ā Inbound visits to MVP site (Wix visitors analytics /
Click tracking)
ā https://parkjiyeon3.wixsite.com/commongro
und
ā Number of forms completed (Embedded google
form on the landing page, Wix)
ā Number of thanks sent (Email)
ā Number of sign-ups completed (Sign-up form, Wix)
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 18
20. Acquisitionplan
Acquisition
Activation
retention
Revenue
referral
SEO, Clickable Ads on
social networks
Landing Page
Emails / blog content
updates
Freemium / Advertisement
Sharing sites on other social
networks / Word of mouth
Clickable Ads / Google
search
Visit Landing page
View Key concepts
Sign up for beta / info
Onboarding
Sharing their experience with
the community
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 19
Marketingtosalesfunnel Acquisitionfunnel
21. THANKyou!
Do you have any questions? Feel free to reach out!
parkjiyeon3.wixsite.com/commonground
Team: commong20nd@gmail.com
park.jiyeon@cca.edu
dewen@cca.edu
corey@cca.edu
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 20
23. Nextsteps
01 02 03 04
Keep testing out our MVP
+ Acquisition Plan
Deļ¬ne our product more
clearly
Continue with validations of our
market info + business structure
Start building our product
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 22
24. WeeklyCustomerdevelopment
Week
Type of
Contact
# of
Interviewees
Week 3 Week 4 Week 5 Week 6 Week 7
24
Zoom
Meeting
Interview
Zoom
Meeting
Interview
Written
Response /
Interview
5 2
Google
form
Updated and
ļ¬nalized the
Business and
market
informations
Week 9
MVP
development
and experiment
Week 10
MVP
development
and experiment
+
Acquisition Plan
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 23
26. Molecule:9/20/20
People looking to
adopting a pet.
Solution
Not sure if they can
provide the right care for
the pet
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 25
28. Molecule:10/18/20
Current Pet owners
Solution
Lack of transparency in
veterinary prices and
services limits their
access to provide the
proper care
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 27
29. Molecule:11/1/20
Current Pet owners
Community driven app,
that compares
information &
experiences about vet
ofļ¬ces
Lack of transparency in
veterinary prices and
services limits their
access to provide the
proper care
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 28
31. Leancanvasļ¬rstdraft:9/27/20
Problem
In Progress
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices arenāt explained thoroughly
2. The costs of certain vet services are
unpredictable
3. Canāt remember to do check ups for animals
1. pet insurance companies provide different
cost rates
2. Petdesk allows users to receive
notiļ¬cations about check-ups
3. airvet provides a way to do check ups
easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 30
32. Leancanvasdraft:10/4/20
Problem
In Progress
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices arenāt explained thoroughly
2. The costs of certain vet services are
unpredictable
3. Canāt remember to do check ups for animals
1. pet insurance companies provide different
cost rates
2. Petdesk allows users to receive
notiļ¬cations about check-ups
3. airvet provides a way to do check ups
easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 31
33. Leancanvasdraft:10/10/20
1.Pet loving IXD designers
2.We are lifetime pet owners
3.We have team members that are
passionately looking to adopt.
4. The audience we want to reach is
represented by our team
Problem
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices arenāt explained
thoroughly
2. The costs of certain vet services are
unpredictable
3. Canāt remember to do check ups
for animals
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notiļ¬cations about check-ups
3. airvet provides a way to do check
ups easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Unfair Advantage
1. Alleviating pet ownersā fears of the vet due
to unexpected prices or rates.
2.Taking care of your pet with conļ¬dence
3.Taking out the guess work in your vet bills.
4.Giving the best care you can to your pet
Changes = Changes Made
Unique Value Proposition
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 32
34. Leancanvasdraft:11/1/20
1. We optimize our product with a speciļ¬c
focus
2. Filtering out the search based on the pet's
symptoms, cost of vet, distance of vet, etc.
3. The audience we want to reach is
represented by our team of IXD designers
Problem
Existing Alternatives
Customer Segments
Early Adopters
1. Vet prices arenāt explained
thoroughly
2. The costs of certain vet services are
unpredictable
3. Canāt remember to do check ups
for animals
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notiļ¬cations about check-ups
3. airvet provides a way to do check
ups easily over the phone.
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
Pet Owners
Channels
1. App Service
2. Web Service
Unfair Advantage
1. Alleviating pet ownersā fears of the vet due
to unexpected prices or rates.
2.Taking care of your pet with conļ¬dence
3. Connect and share the vet + pet
information with other pet owners
4. Creating awareness of vet cost + Pet Health
Changes = Changes Made
Unique Value Proposition
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 33
35. Leancanvasdraft:11/8/20
Problem
Existing Alternatives
Customer Segments
Early Adopters
Cost Structure
Channels
Unique Value Proposition
Revenue Stream
Unfair Advantage
High Level Concept
Solution
Key Metrics
1. Vet prices arenāt explained
thoroughly
2. The costs of certain vet services
are unpredictable
3. Canāt remember to do check ups
for animals
1. Alleviating pet ownersā fears of the vet
due to unexpected prices or rates.
2.Taking care of your pet with conļ¬dence
3. Connect and share the vet + pet
information with other pet owners
4. Creating awareness of vet cost + Pet
Health
Pet Owners
1. Pet owners trying to save money / time
2. Pet owners needing affordable & reliable
care for their pets
1. App Service
2. Web Service
1. We optimize our product
with a speciļ¬c focus
2. Filtering out the search
based on the pet's symptoms,
cost of vet, distance of vet, etc.
3. The audience we want to
reach is represented by our
team of IXD designers
1. App-based
community (Pet
Savvy) driven by pet
owners for pet
owners.
2. Compare
experiences as pet
owners.
1. Create Reviews
2. See/ ļ¬lter out
reviews on vet ofļ¬ces
from other patients
3. Find easy to
understand
deļ¬nitions of
procedures/ tests
1. pet insurance companies provide
different cost rates
2. Petdesk allows users to receive
notiļ¬cations about check-ups
3. airvet provides a way to do check
ups easily over the phone.
WIP
WIP Freemium
Clickable Advertising
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 34
37. Marketdata ļ¬rstdraft:9/20/20
TAM - Total Market Size:
- Pet adoption Market (Approximately 100 million)
SAM -Serviceable Available Market:
- The Adoption Market, The pet matching adoption market
SOM - Serviceable (or segmented) Obtainable Market :
- Provide a pet matching adoption service into the Pet Adoption Market
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 36
38. Marketresearch:veterinarycaremarket-9/27/20
SOM
5% market share in dog and cat veterinary
care market in the Bay Area. Market size is
about $27 million.
TAM
U.S. veterinary care is a nearly $20 billion
market in 2019, with an estimated growth
rate of 5% per year.
SAM
Veterinary care for pet dogs and cats in
the Bay Area: $531 million
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 37
39. Marketresearch:veterinarymarketing andmanagement-10/28/20
SOM
Marketing budget for a typical veterinarian clinic
is around 3% of its total budget. Multiply that
with our obtainable vet care market we get $27
million * 3% = $81 k
TAM
The total veterinary marketing market in US
is around $20 billion * 3% = $600 million
SAM
In the Bay Area, veterinary marketing cost
totals up to $531 million * 3% = $15 million
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 38
44. Comparativeresearch:11/1/20 Full service
Self service
Professional-drivenCommunity-driven
Changes = Changes Made
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 43
45. Ourproduct
Competition-11/01/20 Service / Care
platform
Profession-drivenCommunity-driven
Petsavvy
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 44
47. MvpHypothesis
ā We believe that pet owners would beneļ¬t from having better ways to
address the lack of transparency in veterinary prices and services
that limit their access to provide proper pet care, and are willing to
pay for a community driven app that compares information &
experiences about vet ofļ¬ces for clarity.
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 46
50. Keyusage/features
ā 1. The key use in words
ā With Pet Savvy: compare experiences with other pet owners, and
make the right decision based on the shared info about the vet.
ā 2. The three features you identiļ¬ed for your MVP
ā Creating Detailed review of the vet experiences - Share with others
ā Viewing/ ļ¬ltering out reviews shared by other pet owners based on
the petās symptoms, costs, and distance of vet ofļ¬ces
ā Searching for deļ¬nitions of procedures/ tests
ā MVP For Pet Savvy
ā We will run an MVP experiment to validate the following hypothesis:
We believe that Community-members are motivated enough to
create reviews of vet visits.
ā To validate this, we set up a Google form
(https://forms.gle/BtPoKbpVqirrrBqt8) āWelcome to Pet Savvy - Vet
visit experienceā for people to write about their last vet visit. We sent
out this Google form to a group of people in the form of a link that
they click to access. Once they have submitted the form they receive
an on-screen thank you message.
ā Goal: 60% of participants submit a response
ā Start date: Sat Oct 31; End date: Wed Nov 4
ā What weāll track (data and tool)
ā Outreach by channel (discord, email
invites of the previous interviewees)
ā Inbound visits of Landing page (Wix
/ analytics for total visitors)
ā Number of forms completed
(google form / responses)
ā Details and quality of the form
completed (google form /
responses)
ā Number of completed optional
answers (google form / responses)
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 49
51. Metricsworkshop
01 Create Reviews
View / ļ¬lter out reviews on vet
ofļ¬ces from other patients
Deļ¬nitions of procedures/
tests
02 03
Number of reviews
collected per day in a week
Percentage of people who ļ¬nd
the reviews helped them make a
decision per week over a month
Percentage of people who ļ¬nd the
deļ¬nitions helped them make a
decision regarding the care of their
pet each week over a month
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 50
56. MarketresearchReference
ā Basic expense structure of a veterinarian clinic: Payroll, Sales and Marketing and Other Expenses, Depreciation, Leased
Equipment, Utilities, Insurance, Rent, Payroll Taxes. https://www.bplans.com/veterinary-clinic-business-plan/ļ¬nancial-plan/
ā Report on Telemedicine https://www.avma.org/sites/default/ļ¬les/resources/Telemedicine-Report-2016.pdf
ā $8-13k for marketing/management to open a Veterinary Clinic, about 10%
https://howtostartanllc.com/business-ideas/veterinary
ā iVET360 says you should consider spending around 2 to 3% of your revenue on marketing if you really want to increase your
new client growth and keep your foundational marketing best practices, like your website, functioning properly
https://ivet360.com/ļ¬ve-tips-for-creating-marketing-plan/#:~:text=iVET360%20says%20you%20should%20consider,like%20y
our%20website%2C%20functioning%20properly.
ā Veterinarian care providers that focus on wellness have the highest gross revenue ratio over 25% (26)
https://www.avma.org/sites/default/ļ¬les/resources/2018-econ-rpt3-veterinary-services.pdf
ā Article about unnecessary veterinarian treatment and cost
https://www.dailymail.co.uk/news/article-1232217/Why-Im-ashamed-vet-shocking-expose-profession-puts-pets-painful-unnecessary-treatme
nts-ļ¬eece-trusting-owners.html
ā The truth is: Your veterinarian may not actually know the procedure costs
https://www.healthline.com/health/expensive-pet-care#The-truth-is:-Your-veterinarian-may-not-actually-know-the-procedure-costs
ā āSome Veterinarians Sell Unnecessary Shots, Tests to Make Extra Money, Says Former Vetā
https://abcnews.go.com/US/veterinarians-sell-unnecessary-shots-tests-make-extra-money/story?id=20967672
ā āVeterinary Costs: Where Does Your Money Go?ā
http://www.veterinarybusinessmatters.com/2018/09/07/veterinary-costs-where-does-your-money-go/
Corey Rossi, Jiyeon Park, Dewen Zhang | Common Ground | 11/8/20| 55
57. Comparativeresearch
ā https://www.airvet.com/faq
ā https://www.ask.vet/
ā https://www.petcoach.co/about/
ā https://vitusvet.com/solution-home
ā https://pawtocol.com/whitepaper/
ā https://www.petmd.com/dog/conditions
ā Other Companies: https://docs.google.com/spreadsheets/d/1hNrBPUjKqvpReF0Hle_bQNjEfb8iOoj0KUaR5MhJUyQ/edit?usp=sharing
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