This document outlines various career paths in para-professional immigration services, including roles such as assistant paralegal, paralegal, senior paralegal, supervising paralegal, client services manager, and roles in areas like training, information technology, and marketing. It describes the responsibilities that increase in independence, client interaction, and management duties at higher levels in the paralegal or consulting career path, including directly filing matters, establishing case strategies, and managing teams. It also notes that some client services managers go on to become partners at law firms.

1. Finance
Human
Resources
Process
Improvement
Assistant Paralegal / Assistant Consultant
Paralegal / Immigration Consultant
Senior Paralegal / Senior Consultant
Client Services Manager
In this highly client-centric role, you will be the primary
point-of-contact for your clients and in charge of ensuring their
overall satisfaction. You will oversee all team activities including
monitoring SLAs, determining strategies, reviewing case work,
handling issues and escalations, approving bills, and ultimately
making sure the team has appropriate resources and operates
as smoothly as possible.Some Client Services Managers outside
of the U.S. go on to become Practice Leaders or even Partners
at the firm.
Supervising Paralegal / Supervising Consultant
You will supervise the work of two or more team members, as
well as manage client expectations. You will serve as the liaison
between your team and your supervisor on case processing
matters and issues. You will be responsible for government
communications and directly file matters with government
agencies.
Your role will expand to take on more strategic responsibilities,
including establishing case strategies, developing reports,
recommending client processes, reviewing cases and
managing a caseload largely on your own.
Your role will become more independent, client-facing and an
important driver in your team’s success. You will commence
cases, troubleshoot issues, recommend case strategies and
help clients through processing procedures and issues. You will
help manage and prioritize your team’s caseload, work with
reports, train new team members and identify process
improvements.
Working as part of a team, you will learn about the different
types of immigration applications and processes from senior
team members, help draft and file applications with government
agencies, and begin working with Fragomen’s proprietary
software.
Your role will expand to include research and fact finding,
assisting senior team members with client communications,
monitoring the status of client cases and escalating where
needed to ensure deadlines are met.
Immigration Professional Path (Parapath) Alternate Career Paths
TRANSCENDING BORDERS:
Career paths in para-professional immigration
services and beyond
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