1. Debra Bowden
454 Perry Street, Lawrence, KS 66044 | (785)979-9502
Objective
· I am currently looking for a career change that will allow me to utilize my accounting education. I am highly motivated. I
work with a team or individually to get the job done. I am seeking an Accounting Internship or job.
Education
WORKING TOWARDS ASSOCIATES DEGREE IN APPLIED SCIENCE
[CURRENTLYFINISHING MY LAST SEMESTER AT JOHNSON COUNTY COMMUNITY COLLEGE]
· Accounting classes include:
· Currently enrolled in Accounting Internship class
· Currently enrolled in Introduction to Entrepreneurship
· Currently enrolled in Personal Finance
· Currently enrolled in Economics II
· Currently enrolled in Accounting Capstone
· Savings and Investments
· Electronic Calculators
· Small Business Accounting
· Accounting / Nonprofit Organizations
· Business Ethics
· Business law
· Computerized Accounting problems
· ManagerialAccounting
· Accounting I and II
· Economics I
· Statistics
· Human Relations
Experience
CUSTOMER SERVICE REPRESENTATIVE | GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT) | 2010 TO
PRESENT
CURRENT CONTRACT: 2012 UNTIL PRESENT
· Answer phone inquiries for Department of Education Default Resolution Group
· Give customers options how to get out of a default status with their student loans
· Able to review payment history
· Able to process credit card payments
· Send applications when necessary
· Make referrals to other Department of Education offices
· Access to the Department of Education Loan Tracking Data base

2. Page 2
· Handle escalated calls before the callers get to a supervisor.
· GeneralMicrosoft Office work
Previous contract: 2010 until 2012 **this contract closed at my location, and Iwas switched to the current
contract.
· Answer phone inquiries for Department of Education FederalStudent Aid Information Center
· Helped students with their FAFSA application
· Checked the status of the FAFSA application
· Helped with PIN resets
· Send applications when necessary
· Make referrals to other Department of Education offices

3. Page 3
REFERENCES:
NICOLE WASYLYSHYN: CO WORKER
(785) 218-2804
JOE RODRIGUEZ: NEIGHBOR
(785) 766-5722
TASHA LEWIS:PREVIOUS DAYCARE PROVIDER
(785) 550-4878
DEVON JACKSON: PREVIOUS CO WORKER
(785) 845-0926