Mast is a solutions agency that helps construction and engineering businesses achieve growth through implementing solutions in areas like business strategy, marketing, process optimization, and project delivery. They pride themselves on creating bespoke solutions tailored to each client's needs. Their team understands client needs and works to develop innovative solutions that address the evolving demands of the construction industry. They provide services such as tender management, business development strategies, process optimization, and quality management system implementation.

1. S O L V E / / I M P R O V E / / G R O W
The Construction & Engineering Solutions Agency

2. ABOUT MAST
Mast is a Solutions Agency that helps Construction and Engineering
focused businesses create value and achieve sustainable growth. We
develop organisational capabilities by implementing solutions in business
strategy, marketing, process optimisation and project delivery.
Our team goes further to understand our clients' needs and requirements.
We pride ourselves on creating bespoke solutions that can be applied
practically to your organisation; integrating seamlessly into your day-to-day
operations.
Our clients are at the core of everything we do - we are relentless in the
pursuit of innovative solutions that respond to the evolving demands of the
Construction Industry. It is Mast's passion for exploring new ideas that
keeps us at the forefront of what we do.
A Summary of Services:
◎ Tender Management & Bid Writing (PQQ / RFQ / ITT Submissions)
◎ Business Development & Growth Strategies
◎ Business Process Optimisation
◎ Quality Management System Implementation - ISO9001 / 18001
◎ Project Management
◎ Cost Management
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3. Page 3
ABOUT

4. Page 4
SPIRIT

5. OUR VISION, MISSION & VALUES
Vision: To be at the core of a positive and prosperous construction sector.
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Mission: To create resilience and value through the construction sector.
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Our Core Values:
◎ Integrity
It's ingrained within Mast's culture.
◎ Trust
We understand that people do business with people and trust is the foundation
for all of our relationships.
◎ Courage
The Mast culture is to take initiative and think differently - pursuing pioneering
ideas and making things happen.
◎ Fairness
We treat all people equitably and make all decisions on sound judgement
without undue favouritism or improper prejudice.
◎ Commitment
We deliver tangible change and not just the presentation of ideas. We work
inside organisations and create synergy.
◎ Honesty
Inspiring all colleagues, associates and clients to create value through honest
business practices - forming the foundations of all that we do.
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6. OUR ENGAGEMENT PROCESS
STEP 1 - Initial Contact
An informal conversation via phone
or email to determine how Mast can
assist your organisation.
STEP 2 - Informal meeting
A meeting over a coffee to discuss
your requirements further and discuss
a convenient time to undertake the
initial diagnostic of your business.
STEP 3 - The diagnostic
An assessment of your organisation
to determine the businesses strengths
and areas for improvement.
STEP 4 - The Report & Proposal
Mast present a report and proposal
based upon our diagnostic, proposing
strategies for taking your organisation
forward.
STEP 5 - Proposal Review
A step to allow both the client and
Mast the opportunity to review the
proposal and give feedback.
STEP 6 - Engagement
Once the proposal has been
approved, Mast will engage with
client to progress key action points.
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7. Page 7

8. Page 8
SOLVE

9. THE SOLUTIONS LAB
The Solutions Lab originated at Mast’s inception. It’s a
forum where all of our best ideas are crafted, ensuring
we consistently deliver for all of our clients.
Our team understand the challenge of sustaining
growth within the Construction industry. Our
experience in developing organisations through their
growth lifecycle will ensure we provide your business
with the necessary support and tools to take you
forward.
Whether your organisation is a ‘startup’ or has been
established for decades - Mast will guide you through
the challenges that growth and transformation brings.
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◎ Strategy
◎ Business Process Optimisation
◎ Marketing & Sales
◎ Branding
◎ Finance
◎ Management
◎ Delivery
◎ Client and Employee Engagement
◎ Conflict Management & Disaster recovery

10. Page 6
Our team understands the unique characteristics of
the Construction industry - our expertise puts Mast
at the forefront of what we do. We work with our
clients on developing new opportunities and
securing alternate revenue through our expansive
network. The Mast team can support your
construction focused business in the submission of
the following:
◎ Project and Framework Tender Submissions
◎ Pre-Qualification Questionnaires (PQQs)
◎ Invitation to Tenders (ITTs)
◎ Request for Quotation (RFQs)
◎ Advanced Requests for Quotations (ARFQs)
We work with clients on all areas of the Tender Bid
Process – from acquiring and sourcing new tender
opportunities through to producing the
comprehensive final submission. Most organisations
have submitted tenders but - in reality, the ones that
make a significant impact are those that present a
true understanding of buyer’s needs.
The Mast team will work with your organisation to
ensure the most professional submissions are
presented; giving your business the greatest chance
of success.
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TENDER MANAGEMENT

11. Page 11
IMPROVE
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12. Page 12
GROW

13. Carl Pilkington
Group Managing Director
Hightown Group
"The Hightown Group have engaged Mast in a number of
different capacities over the past couple of years - from
Tender Management and bid writing through to the
implementation of Quality Management Systems. Mast’s
ability to understand the divergent requirements of clients in
different sectors has also helped the Hightown Group secure
a new commission with a key target customer. I would
definitely recommend Mast to any organization looking to
expand and grow their business."
Guy Wakefield
Director
G-Tech Electrical Contractors Ltd
"The Mast team have worked with G-Tech on a number of
Strategic projects and Tender submissions over the past 18
months. Mast’s insight and knowledge of the industry has
been invaluable for G-Tech in developing opportunities with
new and existing clients; advising on the necessary responses
to their changing demands and requirements. I would have no
hesitation in recommending Mast to any business looking to
engage with them in a Tender Management or business
development capacity."
TESTIMONIALS
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14. TESTIMONIALS
Mark Hodson
Director
Hodson Architects
"The Mast leadership team provided Hodson Architects with
Bid Management support on a large scale Master planning
tender submission to the Local Authority. Mast were very
astute at subtly working-up appropriate messages which
resonated with the client and which aligned to my ethos and
approach as Masterplan Consortium Lead. The support
package Mast provided serviced our organisational
requirements at a crucial time, resulting in us winning work
and moving forward with a new key client. Following my
experience, I would be very happy to endorse Mast to any
potential client looking to improve their approach to Bid
Writing, Tender Management and Work Winning."
Chris Horn
Senior Commercial Manager
Urenco UK
"My experience of Mast as a customer was exceptional. Their
input and leadership of Disaster Recovery and Contract
Management through a particularly difficult £1m+ scheme
proved invaluable to the team. Mast's ability to flex with the
nuclear sector client's fluid approach also helped to guide the
team through a phase of Conflict Management, enabling the
resolution of programme and cost issues which had plagued
the project through its delivery phase. I witnessed an ability to
mix the personable and the professional at a level which set
the bar and on reflection I would have no hesitation in
recommending Mast to potential clients."
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16. Mast (NW) Ltd
Suite 3a - 55 South Parade,
West Kirby,
Wirral, Merseyside,
CH48 0QQ
E: info@thinkmast.com
W: www.thinkmast.com
T: 07912078071