Deutsche Telekom AG is one of the world's leading telecommunications companies serving over 200 million customers globally. The document provides a letter of reference for Danielle Al-Qassir, who completed a successful 6-month internship with Deutsche Telekom's International Mobile Wholesale team. During her internship, Danielle assisted with tasks such as tariff analysis, market research, and helping prepare a customer care center migration. She demonstrated strong analytical skills, was a valuable project contributor, and worked effectively with colleagues. Deutsche Telekom recommends Danielle for future roles based on her work during the internship.

1. Your ReferenCe
Our Contact
Phone
Date
re
Deutsche Telekom AG
Friedrich-Ebert-Allee 71-77, 53113 Bonn, Germany
Deutsche Telekom AG
Friedrich-Ebert-Allee 71-77, 53113 Bonn, Germany
Phone: +49 228 181-0 | E-Mail: info@telekom.de | Internet: www.telekom.de
Bank account: Postbank Saarbrücken (bank code 590 100 66), Account no.: 166 095 662 | IBAN: DE0959 0100 6601 6609 5662 |
SWIFT-BIC: PBNKDEFF590
Supervisory Board: Prof. Dr. Ulrich Lehner (Chairman) | Board of Management: Timotheus Höttges (Chairman), Reinhard Clemens, Niek
Jan van Damme,
Thomas Dannenfeldt, Dr. Thomas Kremer, Claudia Nemat
Commercial register: Bonn, local court, HRB 6794, registered office, Bonn | Creditor-ID: DE06ZZZ00000077752
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To whom it may concern,
Deutsche Telekom AG (DTAG) is one of the world’s leading integrated telecommunications and
information technology companies serving more than 200 million customers in 50 countries
around the globe.
The International Mobile Wholesale team (IMW) within the International Wholesale Businesses
Unit (IBU) and the Board Area Europe & Technology is responsible for driving Deutsche
Telekom's business with Mobile Virtual Operator partners in segments like retail, media or
international calling. With our extensive knowledge, we give our operating affiliates in local
markets the support they need to successfully enter partnerships with companies seeking to enter
the telecommunications space.
During the 6 months from September 8th
, 2014 until February 6th,
2015 Ms. Danielle Al-Qassir,
born on June 29th
, 1992, worked as an intern in our department, located in Bonn, Germany.
During her internship Danielle was responsible for the following tasks:
Tariff profitability analysis and retail/wholesale pricing benchmarking. Tasks included:
- Identification of key levers for profitability
- Analysis of available data (e.g. pricing, usage, costs)
- Development of conclusions and recommendations
Market research in the Virtual Operator domain. Tasks included:
- Research and analysis of market data (e.g. market shares, launches, host operators)
- Identification of trends in Virtual Operator domain
To whom it may concern
International Mobile Wholesale IBU-IMW
Federico Homberg
+49 228 181 15117
06.02.2015
Letter of Reference, Danielle Al-Qassir

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- Preparation of a “Virtual Operator Factbook” and a management presentation
Support in the preparation of a Customer Care centre migration. Tasks included:
- Identification of key success factors
- Development of strategies for securing service continuity and knowledge transfer
- Project plan proposal
Business Development in the Virtual Operator domain with focus on financial instructions. Task
included:
- Identification of key elements for a potential MVNO offering by a financial institution
- Identification of key success factors and reasons for failure (incl. financial figures)
- Development of ideas for a potential offering
Maintenance and improvement of DTAG’s internal MVNO data base. Tasks included:
- Gathering and input of market data into the database
- Identification and proposal for database improvement potential (e.g. recommendations of how to
improve usability, which data to focus on)
- Presentation of database related issues and proposed solutions to the department
Support preparation and organization of an international workshop (13 invited countries). Tasks
included:
- Organizational support
- Preparation of a per-country overview on ongoing activities
Preparation of a stakeholder satisfaction survey. Tasks included:
- Support questionnaire elaboration
- Identify stakeholders and conduct survey
Training and major workshops during the internship:
- Compliance and competition law
- Database training
- Fixed and mobile wholesale essentials
- Investor relations and capital markets
- Fixed Mobile Convergence workshop
- Differentiation workshop
- Communication Strategy workshop
Danielle is a keen learner who has proactively taken charge of her tasks. She was able to produce
tangible results very independently and reliably with a high commitment to quality. Although in
the beginning not familiar with the complex technical and commercial ecosystem of Mobile
Virtual Network Operators, she quickly became acquainted with the subject matter. Her readiness
of mind, good analytical skills and dedication quickly made her a very valuable project

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contributor. She is excellent in both, written and oral communication. Her presentation skills are
remarkable for someone of her experience. She worked amicably and effectively with all co-
workers, which made her an asset to the team. Her interaction with all other colleagues was
always marked by a high degree of commitment, reliability and openness.
The whole senior leadership team was able to trust Danielle with responsibilities as she took
ownership of projects, provided good feedback and communication to her supervisors and
fulfilled the assignments given to her to our fullest satisfaction. It was a pleasure working with
her.
We highly recommend Danielle for future roles that she might pursue and wish her all the best in
her future career.
Bonn, February 6th, 2015
Federico Homberg
Head of Business Development,
International Mobile Wholesale
Deutsche Telekom AG
Contact details: Federico.Homberg@telekom.de, Phone: +49 228 181 15117
Kathleen Brandt
HR Business Partner ET
Deutsche Telekom AG
Contact details: Kathleen.Brandt@telekom.de, Phone: +49 228 181 70631