Daniel Satchell Portfolio

info@danielsatchell.co.uk | www.danielsatchell.co.uk

COMPANY The Worlds Favourite Publications
PRODUCT 21 Things to do in Cape Town/Gauteng tourist guide book
INFORMATION - Full colour guide book
- Distributed within South Africa at airports, selected hotels, car hires, shopping malls & tourist offices
- Print run: 20,000 Cape Town / 20,000 Gauteng per annum

PRODUCT Wine Tourism News newspaper
INFORMATION - Full colour newspaper
- Distributed within South Africa at wine farms, restaurants, wine bars, various retail outlets and tourism offices
- Print run: 10,000 per month

Bringing you the news you can use.
ask me where to pick
up your free copy...
Bringing you the news you can use.
PRODUCT Wine Tourism News Car livery and clothing
INFORMATION - Clothing worn by distributors of the newspaper and by staff at wine related expo’s
- The WTN company car was branded in the newspapers logo and strapline

COMPANY 3 Cliffs Media
PRODUCT SoldOut Magazine
INFORMATION - Full colour magazine
- Distributed within the UK to selected UK estate agents

COMPANY 3 Cliffs Media
PRODUCT The International Agent Magazine
INFORMATION - Full colour magazine
- Distributed within the UK and Europe to selected estate agents

PRODUCT Wine Tourism Handbook guide
INFORMATION - Full colour Handbook
- Distributed within South Africa to Wordsworth & selected wine estates
- Print run: 20,000 per annum

COMPANY Wine Tourism UK Ltd
PRODUCT Wine Tourism UK Handbook guide
INFORMATION - Full colour Handbook
- Distributed within the UK to Amazon, Neilens & selected wine estates
- Print run: 10,000 per annum

COMPANY Wine Tourism UK Ltd
PRODUCT Pull-up banner stand, media pack, letterhead and business card
INFORMATION - Various full colour promotional and corporate literature

COMPANY American Express
PRODUCT Film production and photography
INFORMATION - Various internal corporate film productions and photography used for town halls and internal websites

OCTOBER
NOVEMBER
DECEMBER
IN 1 JOHN STREET
Final building comissioning
and furniture installations
IN 1 JOHN STREET
Business system testing
IN 1 JOHN STREET
Building signed off,
test moves take place
IN YOUR AREA
Change Management Activities
including 1 John Street familiarisation
videos and building guide released
IN YOUR AREA
Storage Reduction Programme
IN YOUR AREA
Change Management Training
IN THE EXHIBITION SPACE
AND ON THE SQUARE
Learn about @amex and
Health Club sneak peak
AND ON THE SQUARE
Facilities spotlight including
conferencing, restaurant, Café,
car parking etc
AND ON THE SQUARE
Big bang on Health and Wellness
including meeting the gym team
and how to join
ELPOING
RE WITH YOU...
now if there is anything
ularly interested in
by emailing:
ex@aexp.com
2012
2012
2012
NEWSLETTER
WELCOME
Welcome to the November edition
of your 1JS newsletter. First things
first, we know that you enjoyed the
tours, it was clear to see on the day!
We also had great feedback during
our additional tours with the UK
Employee Representative Forum and
the volunteers from Amex House and
154 that were helping us put some
video footage together.
Some of you asked if this newsletter
could be used as a communication
tool to support change activities, we
say yes, of course, please do share
our updates and if you want more
detailed information please contact
Kim or Angela.
PROJECT PAGES
ON THE SQUARE
Please encourage people to visit
the project pages on The Square to
see the latest updates in addition
to archived materials, information
on BlueWork and FAQs.
The BlueWork Change Champion
train-the-trainer sessions were very
engaging and productive. Lots of
questions are coming in now ranging
from Reserve through to FM.
The materials used in the change
AMEX NEWSLETTER | EDITION 2 | NOVEMBER 2012PAGE 1/2
BlueWorkHow work gets done.
1 JOHN STREET, OUR MOVE NEXT DOOR
EDITION 2
NOVEMBER 2012
management sessions and FAQs have
been posted on the Project Pages
on The Square.
BUILDING UPDATE
Preparations are significantly
advanced now, with about four weeks
to go before the building is handed
over to American Express from the
contractors it is a hive of activity
with final installations, snagging and
business systems testing.
SECURITY PASS UPDATE
To all the Move Coordinators - you
must be very pleased that your
efforts have paid off. Security are now
managing this as BAU. This means
that employees/contractors need
to go to the Security Processing
Office on the 1st Floor AmEx House
to request a form and appointment.
PRODUCT Photography, internal email newsletters, information display boards and gifts
INFORMATION - Various full colour promotional and corporate literature

Welcometo the Facilities Management Spotlight.
This latest exhibition refresh will provide
more detailed information about the facilities
and amenities at 1 John Street.
Detailed information about the transition
of key services including conferencing,
catering, car/bike/motorbike parking,
occupational health and the gym will be
communicated separately.
x7 New Build Boards - October 2012 Update.indd 1 09/10/2012 18:00
Reception
Reception services will provided from 8.00am to
6.00pm Monday to Friday. The services offered are;
• welcoming employees and visitors
• announcing visitor arrivals to their hosts
• issuing of visitor passes
• booking Taxis
Ground Floor - Costa Coffee Shop
The shop will operate from 7.00am to 19.00pm.
Products include subsidised bus tickets,
newspapers, magazines, cards and confectionery.
In addition there is an extensive range of
sandwiches, rolls, wraps, porridge pots, drinks,
dairy produce, snacks and fruits.
x7 New Build Boards - October 2012 Update.indd 6 09/10/2012 18:01
PRODUCT Information display boards
INFORMATION - Full colour A1 internal poster campaign
- Displayed in the reception area of the American Express building in Brighton

Finding new and exciting ways to service our customers
is something we’re passionate about here at American Express.
Through our Realise the Potential London (RTPL) programme,
we’re making sure we’re there for our customers when they need us
- and introducing some truly innovative and exciting new servicing channels.
London illuminated
Did you know?
Our customers can
download our Amex
App and view the
fantastic events and
offers available to
them in London and
the UK this summer
Did you know?
For the first time in the
UK we will be providing
face-to-face servicing
for our customers
at two key locations
across London
Did you know?
From Austria to
Australia, our
customers will have easy
phone access to our
servicing teams worldwide,
24 hours a day,
seven days a week
through a new free
phone number
Did you know?
All you need to know
about how we’re going
to be servicing our
customers during the
summer is available
on ECCO and InfoHUB Did you know?
You can road test
the Amex App in
the Relationship
Care lounge on
the 7th floor
Did
you
know?
For
the
first
time
we
will
be
offering
Destina
tion
and
Concier
ge
Expertis
e
to our
Centuri
on
and
Platinum
custom
ers
from
across
the
world
right
here
in Brighto
n
Half Scale London Illuminated.indd 1 28/05/2012 12:39
A2 Good Poster.indd 1 19/07/2010 12:36
Catwalk.indd 1 22/04/2010 10:25
Special Places.indd 1 22/04/2010 10:26
PRODUCT Large vinyl wall displays
INFORMATION - Displayed in the reception area of the American Express building in Brighton

ET READY
O MAKE A DIFFERENCE TO
EOPLE’S LIVES IN OUR EXCITING
OMMUNITY PROGRAMME
et 8 Page.indd 1 26/05/2011 14:38
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5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28
Mon Tue Wed Thu Fri Sat Sun
29 30 31
CARDIFF CITY
(19:45)
PORTSMOUTH
(15:00)
DERBY COUNTY
(19:45)
MIDDLESBROUGH
(15:00)
ionimages.com and have been replicated with their permission.
2012
Ernest Vye picked up a leaflet from a Health Squad
agulls match that inspired him to go to his doctor,
agnosed with bowel cancer. Ernest credits Albion
ty for saving his life. Ernest is pictured on the right,
st team manager Gus Poyet.
lendar.indd 9 19/07/2011 21:22
COMPANY American Express and Brighton in the Community
PRODUCT Film production and photography
INFORMATION - Various internal corporate film productions and photography used for town halls,
award ceremonies and internal websites

A SEAGULL IN LONDON?
CONTRIBUTE TO THE
NORTH STAND MEMORYWALL
Simon Wheeler, Telecom House
Facilities Manager, American Express.
Simon is pictured first on the left,
showing his support for Brighton
and Hove Albion at the FA Cup Final,
Brighton vs Manchester Utd, at
Wembley in 1983.
NORTH STAND MEMORY WALL
A SPECTACULAR INSTALLATION THAT WILL BE
KNOWN AS THE NORTH STAND MEMORY WALL IS
BEING INSTALLED IN THE AMERICAN EXPRESS
COMMUNITY STADIUM. THE OFFICIAL DESIGNERS,
CORRIDOR, ARE COLLECTING SPORTING
MEMORABILA AND MEMORIES OF BRIGHTON AND
HOVE ALBION SINCE THE CLUB’S FIRST GAME IN 1901.
THE INSTALLATION WILL FEATURE YOUR STORIES
AND IMAGES SPANNING THE CLUB’S HISTORY.
A2 North Stand Memories Posters 01-02.indd 1 15/03/2011 09:22
“In the North Stand
during the Leyton Orient
game, 8 March 1997. The
game ended with a 4-4
draw. I had no idea who
they were at the time.
We have since met and
become good friends
and now go to Brighton
games together.”
Photo and words by Kris Allan
A spectacular installation that will be known as the
North Stand Memory Wall is being designed for the
American Express Community Stadium.
The official designers, Corridor, are collecting sporting
memorabilia and memories of Brighton & Hove Albion
since the Club’s first game in 1897.
The installation will feature your stories, images and
memorabilia spanning the Club’s history. If you have
something of interest that you would like to contribute
for the North Stand Memory Wall, please place your
submission - a story, a photo of a special memory,
or a photocopy of an item of memorabilia - in an
envelope into the Amex Stadium postbox by 31 March
2011, clearly marking your name, email, telephone
number and mail code.
Please include a brief story with any photo, piece
of memorabilia or artefact you are sending, and
don’t forget your contact details so that we can get
in touch with you.
We look forward to hearing your stories.
The initiative is being run by Corridor and is subject to appropriate
terms and conditions. Corridor can be contacted at:
bhamemories@seecorridor.com
CALLING ALL
SEAGULLS FANS
SEND US YOUR MEMORIES
SUBMIT YOUR MEMORY FOR THE NORTH STAND MEMORY WALL
Art Boards 01-04.indd 4 23/02/2011 17:27
GET READY
TO MAKE A DIFFERENCE TO
PEOPLE’S LIVES IN OUR EXCITING
COMMUNITY PROGRAMME
A5 Leaflet 8 Page.indd 1 26/05/2011 14:38
IN MAY 2011
BRIGHTON AND HOVE ALBION FOOTBALL
CLUB WERE ANNOUNCED AS CHAMPIONS
OF LEAGUE ONE FOR THE 2010-11 SEASON.
THEY WILL START THE NEW SEASON AT THE
AMERICAN EXPRESS COMMUNITY STADIUM
PROMOTED TO THE CHAMPIONSHIP.
LEAGUE ONE
CHAMPIONS!
Foam Board Posters 01-03 May 2011.indd 1 23/05/2011 10:41
AMERICAN EXPRESS COMMUNITY STADIUM
AERIAL VIEW OF THE AMERICAN EXPRESS
COMMUNITY STADIUM, JANUARY 2011
AMERICAN EXPRESS
COMMUNITY STADIUM
SITE TOUR
Foam Board Posters 01-16.indd 8 14/02/2011 15:13
We have joined up with Young Enterprise to offer you
the opportunity to volunteer as a Business Advisor and
help realise the potential of young people in Sussex.
What’s it about?
• We are setting up a number of one-day Masterclasses
to be delivered in July 2011, for pupils in years 9 & 10
(age 13-15) from local secondary schools to develop
their own business skills.
• As a Volunteer Business Advisor, you will help
to present, support and deliver a day of engaging
“READY, STEADY, GROW!”
HELP REALISE THE POTENTIAL OF
YOUNG PEOPLE BY BEING A MENTOR
IN OUR SCHOOLS MASTERCLASSES
enterprise challenges to pupils, focusing on increasing
their understanding of aspects of the business world.
The programme and learning materials are all mapped
out and provided for you; you just need to lend your
own experience, examples and enthusiasm to deliver
the materials and games and bring the course – and
the world of business - to life.
What training and time commitment will it involve?
• The staff training/induction will take 2 hours.
The Masterclass session is one day’s commitment.
The training and the Masterclass will be held either
at Withdean Stadium, Amex House or the American
Express Community Stadium.
The induction for American Express staff will include
Enhanced CRB Checks which must be successfully
completed in advance of the Masterclasses.
A5 Leaflet 8 Page.indd 7 20/05/2011 16:50
HOME FIXTURES
2011-2012
Brighton & Hove Albion Calendar.indd 1 19/07/2011 21:21
30 31 1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25
Mon Tue Wed Thu Fri Sat Sun
26 27 28 29
Image provided courtesy of albionimages.com and have been replicated with their permission.
JULY 2012
July 2012 celebrates the one-year anniversary of the completion
of building of the American Express Community Stadium.
Look for new types of events to be held at the stadium in the
coming year.
Brighton & Hove Albion Calendar.indd 13 19/07/2011 21:22
COMPANY American Express and Brighton in the Community
PRODUCT Information display boards, match day program adverts and calendar
INFORMATION - Full colour A1 internal poster campaign which was displayed in the reception area
of the American Express building in Brighton
- Full colour, full page Brighton & Hove Albion FC match day program adverts
- Brighton fixture list calendar, used internally for all American Express and Brighton FC staff

COMPANY Merrell
PRODUCT Large exhibition display stands
INFORMATION Full colour display stands used for an outdoor trading expo in Munich, Germany

FAST TRAIL
Born from our heritage in light hiking and
barefoot footwear, this is an innovative collection
utilising the latest technologies to create the best
in outside athletic performance. Lightweight and
minimalist-inspired design coupled with a glove-like
fit make them ideal for hiking fast, scrambling
or running over mountainsor difficult terrain.
PACE GLOVE
BARE ACCESS
TRAIL GTX
ALLOUT FUSE
ALLOUT RUSH
VERTERRA GTX
GRASSBOW GTX
EMEA_Product_Board_Fast_Trail_Mens_A1.indd 1 05/11/2013 16:12
WINTER HIKE
They are performance built to endure extended use in wintry
climes, while women’s snow boots add feminine styling.
The latest technology will give you winter weather protection
to go through the blizzards and snowstorms the world over.
ICECLAW MID
NORSEHUND OMEGA MID
NORSEHUND ALPHA
POLARAND ROVE PULL
POLARAND ROVE
POLARAND 6
MOAB POLAR
SNOWFURY
POLARAND 6
SNOWBOUND MID
SNOWBOUND 6
SNOWBOUND DRIFT MID
AZURA FLURRY MID
EMEA_Product_Board_Winter_Hike_A1.indd 1 05/11/2013 16:16
FAST TRAIL
Born from our heritage in light hiking and
barefoot footwear, this is an innovative collection
utilising the latest technologies to create the best
in outside athletic performance. Lightweight and
minimalist-inspired design coupled with a glove-like
fit make them ideal for hiking fast, scrambling
or running over mountainsor difficult terrain.
PACE GLOVE
BARE ACCESS
TRAIL GTX
ALLOUT FUSE
ALLOUT RUSH
VERTERRA GTX
GRASSBOW GTX
EMEA_Product_Board_Fast_Trail_Woman_A1.indd 1 05/11/2013 16:13
HIKE.WALK.TRAVEL.
TRACTION
VIBRAM OUTSOLEAND LUG DESIGN KEEPYOU ONTRACKWITHOUTCOMPROMISINGAGILITY
DRYFEET
DRYFEETAND SUPERIOR PROTECTIONTHANKSTO GTXMEMBRANEAND DURABLE UPPER
PROTECTION
2MM FLEXIBLE PLATE INTHE FOREFOOTPROTECTSTHE FOOTFROM STONE BRUISES
MERRELL SHOE INSERT.indd 3 25/02/2014 14:51
COMPANY Merrell
PRODUCT Magazine advert campaign, shop front window design, shoe inserts
INFORMATION - Full colour, full page magazine adverts used for various UK publications
- Shop front window design for Merrell stores in the Netherlands
- Shoe card inserts used in Merrell stores throughout the UK and Europe

Lifestyle_Men_AW13_POS.indd 1 24/06/2013 14:02 Showcard_Lifestyle_Womans_Boots_Trial_Running_AW13_POS.indd 1 24/06/2013 16:54 Dual_Gender_AW13_POS.indd 1 24/06/2013 14:01
Trial_Running_AW13_POS.indd 1 24/06/2013 14:00
Finland_Lifestyle_S14.indd 1 04/07/2013 14:44
Finland SS14_Design Concept_002.indd 1 23/05/2013 10:44
COMPANY Merrell
PRODUCT Magazine and bus stop advert campaign
- Full colour, bus stop adverts used within the UK

ACHIEVE. NEVER SETTLE. HIT THE TRAIL.
ATOUGH,NATURALTRAILRUNNER
DESIGNED FOR SPEEDAND PROTECTION
EXTERNALFOOTSUPPORTSKELETON
HOLDS FOOTFIRMLYIN PLACE
NATURALFEELGIVES
RESPONSEANDAGILITY
DEEP LUGGEDVIBRAM
SOLE GRIPSTHETRAIL
Merrell AW14 Showcard 001.indd 1 12/05/2014 11:37
SPECIFICALLYDESIGNED FOR SPEEDANDAGILITYWHEN HIKING
ANDAN IDEALACCOMPANIMENTTO LIGHTWEIGHTKIT
INCREASEDAGILITYWITH
DURABLE MBOUNDTRK MIDSOLE
REINFORCING UPPER CAGE SUPPORTS
QUICKANDAGGRESSIVE LATERALMOVEMENTS
COMBINES FLATLUGSAND INCREASED
SURFACEAREAFOR CLOSE GRIP
NEWMERRELLVERTERRA
ARUGGED OUTDOOR SHOE READYFORTHETRAIL
WITHATOUGH LEATHER UPPERAND RUGGEDVIBRAM SOLE
GRIPPYVIBRAM SOLE
FORVARIEDTERRAIN
DURABLEAND
BUILTTO LAST
TOUGH,RUGGED
AND PROTECTIVE
NEWMERRELLANNEX
INCREDIBLE
NATURAL
GLOVE-LIKE FIT,
EXCEPTIONAL
BREATHABILITY
AND WATERPROOF
PERFORMANCE
NEW MERRELL
PROTERRA
PART OF THE MERRELL
GORE-TEX CONNECTFIT
FOOTWEAR RANGE
ONE OF FIVE MERRELL OUTFITS FEATURING
THE EXCLUSIVE NEW MERRELL PROTERRA
GORE-TEX CONNECTFIT BOOTS AND A FULLY
OUTDOOR READY JACKET.
TO ENTER GO TO WWW.MERRELL.CO.UK/WIN
STORES NATIONWIDE
COTSWOLDOUTDOOR.COM
The NEW Proterra Gore-Tex ConnectFit.
Availible at Cotswold Outdoor Stores Nationwide.
Competition_Print_Advert.indd 1 24/07/2013 16:57
STORES NATIONWIDE
COTSWOLDOUTDOOR.COM
GTX First Right_Final.indd 1 24/07/2013 11:33
www.merrell.co.uk
[Outdoor Enthusiast magazine March/April 2014]
Merrell’s Chameleon 5 is the most responsive, protective
and hard-wearing Chameleon ever produced.
A GORE-TEX waterproof membrane keeps feet dry in wet and warm
conditions, a bruise-protective plate and supportive insole allow for
carrying a light pack, while a breathable mesh upper with bellows
tongue keep out debris.
Merrell Showcard A4 Outdoor enthusiast.indd 1 10/03/2014 15:38
COMPANY Merrell
PRODUCT Magazine advert campaign

ROAD GLOVE FEATURES
Barefoot full ground feel with 0mm drop with
Vibram® outsole keeps you connected to your terrain
Reflective details for visibility in low light
With Vibram outsole keeps you connected
to your terrain
CONNECTIONCloser to the earth for better connection
NATURALFITGlove-like fit follows the natural movement of your body
OUTSIDEATHLETICFast Flexible and Light
CONNECTIONCloser to the earth for better connection
NATURALFITGlove-like fit follows the natural movement of your body
OUTSIDEATHLETICFast Flexible and Light
COMPANY Merrell
PRODUCT Magazine advert, retial POS advertising, sticker
- Shop POS stand alone card and self assembly cube
- Sticker used on the sole of shoes

FREE
TECHNICAL MERRELL SOCKS WITH
EVERY MERRELL FOOTWEAR PURCHASE
MERRELL AW14
MENS PERFORMANCE COLLECTION
ICECLAW MID WTP
NORSEHUND ALPHA
MOAB POLAR WTP
NORSEHUND OMEGA
MOAB PEAK VENT
VERERRA
ANNEX
PULSATE MID
TUCSON GTX
PHOENIX GTX
INTERCEPT
SEDONA GTX
ALLOUT BLAZE
BARE ACESS 3
VAPOR GLOVE
ROAD GLOVE 3
ALLOUT RUSH
POLARAND 6
GRASSBOW
BARE ACCESS TRAIL
CHAMELEON 5
CONNECTIONPROTECTION
WALK SPEED RUN SPEED
POLARAND ROVE
ALLOUT FUSE
MIX MASTER MOVE
TRAIL GLOVE 2
? ?
MOAB
AW14 Product Map.indd 2-3 31/10/2013 10:10
*Available from 1st May 2014 whilst stocks last. Colours and styles may vary.
FREETECHNICALMERRELLSOCKS
WITH EVERYMERRELL
FOOTWEAR PURCHASE
ACHIEVE.
NEVER SETTLE.
HIT THE TRAIL.
FREETECHNICALMERRELLSOCKS
WITH EVERYMERRELL
FOOTWEAR PURCHASE
ACHIEVE.
NEVER SETTLE.
HIT THE TRAIL.
Merrell Showcard Craigdon GWP.indd 2 28/05/2014 15:49
COMPANY Merrell
PRODUCT Magazine advert and information posters
INFORMATION - Full colour, full and half page magazine adverts used for various UK publications
- Internal information posters used within the head office of Merrell in London

OUTDOOR INSPIRED PERFORMANCE
COMPANY Merrell
PRODUCT Posters
INFORMATION - Various full colour posters used for internal use within the Merrell headquarters in London

My Travel
photography & design
COMPANY Various
PRODUCT Company Logos
INFORMATION - A collection of logos for which I have designed for a variation of businesses, new and existing

SERVICE DESK PROFESSIONAL ONE
A highly interactive two day course geared at frontline
service providers. This course covers a range of service
giving techniques and practices. Brilliant as an introduction
for new starters or as a refresher for more experienced
staff. Attendees can take our “Certificate in Service Desk
Skills” at no extra charge. £695 (+VAT) or 2 Training
Credits per person.
SERVICE DESK PROFESSIONAL TWO
A one day course aimed at more experienced Service
Desk staff. Covering topics such as getting new starters
up to speed, coaching skills, project work, dealing with
staleness and standing out for the right reasons.
The intention is to send attendees away keen to re-energise
their own performance and that of the Service Desk.
£350 (+VAT) or 1 Training Credit per person.
SERVICE DESK MANAGER
A two day course suitable for Service Desk supervisors,
team leaders or managers. This course covers a range
of service management and managerial/supervisory
practices and techniques. Time is set aside to discuss
individual challenges and situations. All attendees receive
a copy of our “Service Desk Good Practice Guide”
template. This can be used to produce a very valuable
Service Desk induction, training and appraisal tool.
£695 (+VAT) or 2 Training Credits per person.
TEAMBUILDING DAY (ONSITE ONLY)
A one day event designed to promote team growth,
team spirit and understanding. Suitable for newly formed
teams or those needing re-organising or a new sense
of focus. This is a very active day that will have positive
outcomes. Based on a tried and tested formula.
£1475 (+VAT) or 5 Training Credits for a group of up
to 12 attendees.
SDI CERTIFIED ANALYST TRAINING
Please ask us to quote for running SDI Certified Analyst,
or Manager courses at your site.
TRAINING CREDITS
Training Credits provide discounted prices on
MAY
17-18 Leeds Service Desk Professional One
23 London Service Desk Professional Two
24-25 London Service Desk Professional One
JUNE
14-15 Glasgow Service Desk Professional One
28-29 Manchester Service Desk Professional One
JULY
5-6 Birmingham Service Desk Professional One
12-13 Bristol Service Desk Professional One
17-18 London Service Desk Manager
AUGUST
SEPTEMBER
6-7 Edinburgh Service Desk Professional One
OCTOBER
24 Birmingham Service Desk Professional Two
NOVEMBER
DECEMBER
4-5 Manchester Service Desk Manager
JANUARY
FEBRUARY
MARCH
APRIL
Training Credits provide discounted prices on all
public and onsite courses detailed in our course
programme. One Training Credit will allow attendance
on one public training day. Five Training Credits will
provide for one weekday onsite course anywhere in
the UK. An extra Training Credit will be required for
a weekend training day.
A minimum of five Training Credits must be purchased.
Prices are:
5-9 Training Credits @ £245 (+VAT) each
20+ Training Credits @ £195 (+VAT) each
Training Credits will be invoiced for immediately.
All Training Credits, Purchased in a batch, are valid
for one calendar year from the date of first usage.
www.sti-ltd.co.uk
TRAINING CREDITS
STI Brochure 2012-2013.indd 4-5 19/03/2012 10:37
SERVICE DESK COURSE SCHEDULE TO APRIL 2013
www.sti-ltd.co.uk
What is it?
You may have a great Service Desk, but if
other support staff lack service giving skills
- the customer may still receive poor service.
This one day onsite course covers the main
challenges of providing consistently good service.
Who is it for?
Suitable for all service and support providing
staff. Whilst we specialise in IT, we have run
this day many times for non IT clients.
The Day?
The day can be tailored to suit the client.
We will gather background information and aim
to create a targeted programme. Typical topics
include Service, Dealing with Problems, Listening Skills,
Assertiveness, Dealing with Customers
and Teamwork. The day can be ITIL compatible
using appropriate terminology.
The Cost?
A standard fee of £1475 (+VAT) or 5 Training Credits.
This is to run the day, for up to 8 attendees, at your
premises. This includes all expenses - there are no extras.
To proceed?
Please email: enquiries@sti-ltd.co.uk
STI Brochure 2012-2013.indd 2-3 19/03/2012 10:37
SERVICE DESK PROFESSIONAL ONE
A highly interactive two day course geared at frontline
service providers. This course covers a range of
service giving techniques and practices. Brilliant as
an introduction for new starters or as a refresher
for more experienced staff. Attendees can take our
“Certificate in Service Desk Skills” at no extra charge.
SERVICE DESK PROFESSIONAL TWO
A one day course aimed at more experienced
Service Desk staff. Covering topics such as getting
new starters up to speed, coaching skills, project
work, dealing with staleness and standing out for
the right reasons. The intention is to send attendees
away keen to re-energise their own performance
and that of the Service Desk.
£350 (+VAT) or 1 Training Credit per person.
SERVICE DESK MANAGER
A two day course suitable for Service Desk
supervisors, team leaders or managers.
This course covers a range of service management
and managerial/supervisory practices and
techniques. Time is set aside to discuss individual
challenges and situations. All attendees receive a
copy of our “Service Desk Good Practice Guide”
SUPPORT SKILLS DAY (ONSITE ONLY)
This one day course is suitable for all support staff.
This can include 2nd and 3rd level support staff,
programmers, installers and maintainers.
We will tailor the course book and content to suit
the client. It is not only Service Desk staff that
need good support skills!
£1475 (+VAT) or 5 Training Credits for a group
of up to 8 attendees.
All courses can run onsite and at the weekend.
We can also provide training for non IT Service
Desks and Helpdesks.
TRAINING CREDITS
Training Credits provide discounted prices
on all public and onsite courses detailed in our
course programme. One Training Credit will
allow attendance on one public training day.
Five Training Credits will provide for one weekday
onsite course anywhere in the UK. An extra
Training Credit will be required for a weekend
training day.
A minimum of five Training Credits must be
purchased.
PRICES ARE:
20+ Training Credits @ £195 (+VAT) each
All Training Credits, purchased in a batch,
are valid for one calendar year from the date
of first usage.
STI Brochure 2013-2014.indd 2 20/03/2013 10:18
JANUARY
FEBRUARY
MARCH
APRIL
MAY
JUNE
JULY
AUGUST
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
STI Brochure 2013-2014.indd 1 20/03/2013 10:18
Service Desk Professional One
A highly interactive two day course geared at
frontline service providers.This course covers a range
of service giving techniques and practices. Brilliant as
an introduction for new starters or as a refresher
for more experienced staff.Attendees can take our
“Certificate in Service Desk Skills” at no extra charge.
£695 (+VAT) per person.
Service Desk Professional Two
A one day course aimed at more experienced
Service Desk staff. Covering topics such as getting
new starters up to speed, coaching skills, project
work, dealing with staleness and standing out for the
right reasons.The intention is to send attendees away
keen to re-energise their own performance and that
of the Service Desk. £350 (+VAT) per person.
Service Desk Manager
A two day course suitable for Service Desk supervisors,
team leaders or managers. This course covers a range
of service management and managerial/supervisory
practices and techniques.Time is set aside to discuss
individual challenges and situations.All attendees receive
a copy of our “Service Desk Good Practice Guide”
£695 (+VAT) per person.
Teambuilding Day (On-site only)
A one day event designed to promote team growth,
team spirit and understanding. Suitable for newly formed
teams or those needing re-organising or a new sense
of focus.This is a very active day that will have positive
outcomes. Based on a tried and tested formula.
£1475 (+VAT) for a group of up to 12 attendees.
All course programmes can be viewed at www.sti-ltd.co.uk
Or email us at enquiries@sti-ltd.co.uk for further information on all of our courses
A brief synopsis
of our Service Desk
courses and on-site
Teambuilding Day
STI Public Course
Dates to April 2012
2011 2012
January
February
March
April
May
11 Manchester Service Desk Professional Two
June
July
August
September
October
November
December
6-7 Manchester Service Desk Manager
SDI Certified
Service Desk Analyst Training. Please ask us to quote
for running SDI Certified Analyst, or Manager courses
at your site.
Training Credits
Training Credits provide discounted prices on all public
and onsite courses detailed in our course programme.
OneTraining Credit will allow attendance on one public
training day. FiveTraining Credits will provide for one
weekday onsite course anywhere in the UK.An extra
Training Credit will be required for a weekend training day.
A minimum of fiveTraining Credits must be purchased.
Prices are:
5-9Training Credits @ £250 (+VAT) each
10-19Training Credits @ £225 (+VAT) each
20+Training Credits @ £195 (+VAT) each
All Training Credits, Purchased in a batch, are valid
for one calendar year from the date of first usage.
www.sti-ltd.co.uk
two_STI Brochure 2011-2012.indd 4-5 21/03/2011 15:59
COMPANY STI Ltd
PRODUCT Brochure design
INFORMATION - Full colour, A5 folded course date and information brochure
- Distributed within the UK at trade exhibition shows and members who subscribe on-line
- Print run: 5000 annually

Collagen
Stimulation
Therapy
TM
01273 770880www.thebeautyplacehove.com
Environ Cosmeceutical Facial Treatments
Environ Cool Skin Peels
Environ Collagen Stimulation Therapy (Skin Needling)
CACI Ultimate Non-Surgical Face Lifting
Microdermabrasion | Advanced Nutrition Programme
OPI Manicure and Pedicure | OPI GelColour
Massage and Body Treatments
Warm and Hot Wax Hair Removal | Electrolysis
Eyelash and Brow Tinting
The_Beauty_Place_A1_ABoard.indd 1 14/10/2014 10:44
ANALOGUE PIRATES SUPPORTS THE FLYING NEEDLE PROJECT
Analogue_Pirates_Flyer_Print_002.indd 1 27/08/2013 13:12
COMPANY Various
PRODUCT Flyer and poster design
INFORMATION - Various full colour flyers and posters used for promotional distribution
FREE
TASTER
LIONS HALL
THURSDAY 14TH JUNE
8.30-9.00PM
10%
DISCOUNT
WHEN BOOKING
AT TASTER
4 WEEK COURSE
FRIDAYS 6TH, 13TH, 20TH, 27TH
7.45PM-9.15PM
JULY 2012
FREE GIFTS
DANCE ROUTINE
USE OF PROPS COSTUMES
CONFIDENCE BUILDING
LEARN NEW SKILLS
IMPROVE POSTURE FITNESS
IMBRACE YOUR INNER DIVA
HAVE FUN WITH FRIENDSCHOREOGRAPHED
TAUGHT BY
A QUALIFIED DANCER
EXPERIENCED
PERFORMER,
SARAH KING
SARAH KING | 07522 034 055 | SKDANCE@LIVE.CO.UK | WWW.SKDANCE1.COM
LIONS HALL, ROBERTS ROAD, LANCING, WEST SUSSEX, BN15 8AR
A5 Flyer03.indd 1 01/05/2012 09:53

IN AID OF
ST CATHERINE’S HOSPICE
A3_Duane Paul Charity Poster.indd 1 17/09/2013 12:30
ROCK UP!
TRIBAL WAVE ARE PROUD TO PRESENT A FIRST-OF-ITS-KIND
CINEMATIC PROJECTION MOVIE NIGHT ON THE ROCK FACE
AT ROTTINGDEAN’S UNDERCLIFF WALK.
WE WILL BE SHOWING THE WORKS OF LOCAL
CINEMATOGRAPHERS WHO CHOOSE TO
SHARE AND CELEBRATE THEIR LOVE
OF OUR BIG BLUE.
A SURF MOVIE NIGHT ON THE ROCKS
AT ROTTINGDEAN’S UNDERCLIFF WALK
26TH MAY2012
A SURF MOVIE NIGHT ON THE ROCKS
AT SALTDEAN’S UNDERCLIFF WALK (OPPOSITE SALTDEAN LIDO)
TRIBAL WAVE MOVIE NIGHTS ARE THRILLED TO ANNOUNCE,
FOR A THIRD YEAR RUNNING “ROCK UP!” A SURF MOVIE
NIGHT ON THE ROCK FACE IN SALTDEAN.
WE WILL BE SHOWING THE WORKS OF LOCAL CINEMATOGRAPHERS
WHO CHOOSE TO SHARE AND CELEBRATE THEIR LOVE OF OUR BIG BLUE.
Open Garden Farm Shop
Forget the supermarkets - Try the real thing, direct from the farmer!
Visit the farm shop and find locally made products
Stroll around our wonderful garden and enjoy tea or coffee on the lawn.
Pony Rides, Farrier Exhibition, Beer Tasting, Bee Display
Saturday 23rd June 2012, 9am - 2pm
One day open day - Highfield Farm, The Broyle, Ringmer
TURNERS
Traditional Farm Butchers
fresh
Highfield Farm, The Broyle, Ringmer, East Sussex, BN8 5AR
Shop: 01273 812440 | Home: 01273 813230 | Colin: 07767 488766
10% OFF
with this flyer
at the butcher
on the day
Turners Butcher.indd 1 08/06/2012 12:49
COMPANY Various
PRODUCT Poster design
INFORMATION - Various full colour posters used for promotional distribution

COMPANY Turners Brewery
PRODUCT Photography
INFORMATION - Photo’s shot on-site at the Turners Brewery of a brewery tour and promotional open night
- Photo’s used for the company website and various promotional printed material

RINGMER
FOOTBALL CLUB
COMPANY Turners Brewery and Ringmer FC
PRODUCT Photography
INFORMATION - Photo’s taken at Ringmer FC’s ground of the players displaying there new sponsor “Turners Brewery”
- Photo’s used for both Turners Brewery and Ringmer FC’s websites as well as various promotional
printed material

PRODUCT Beer bottle and bottle label design
INFORMATION - Full colour beer labels, printed front and back
- Beer bottle embossed logo design
FrontLabelSizeIs90X99.619mm
BackLabelSizeIs90X85mm
Gap=9mm
TURNERSBREWERY
SEMIGLOSSDIGICOATEDSH6020GLASSINE
14093A
90MMX193.63MM
Ben
18/02/13
Version1
OVERPRINTABLEGLOSSL0508
CyanMagentaYellowBlack
PANTONE???C
GLOSSVARNISH
Customer
Description
Artworkby:
Date:
Size:
Signed:Date:
Material
Finish:
ArtworkColourPallette
TURNERSBREWERY
14093B
90MMX193.63MM
Ben
18/02/13
Version1
PANTONE???C
GLOSSVARNISH
Customer
Description
Artworkby:
Date:
Size:
Signed:Date:
Material
Finish:
Gap=9mm
Gap=9mm
TURNERSBREWERY
14093C
90MMX193.63MM
Ben
18/02/13
Version1
PANTONE???C
GLOSSVARNISH
Customer
Description
Artworkby:
Date:
Size:
Signed:Date:
Material
Finish:
Gap=9mm
TURNERSBREWERY
14093D
90MMX193.63MM
Ben
18/02/13
Version1
PANTONE???C
GLOSSVARNISH
Customer
Description
Artworkby:
Date:
Size:
Signed:Date:
Material
Finish:
RUBY MIL
D
RI
NGMER, EAST SUSS
EX
A
MERICAN PALE A
LE
UBIQUE
PIN IN!
IN
DIAN PALE AL
E
RI
NGMER, EAST SUSS
EX
B
LONDE ALEPORTER
RUBY MIL
D
UBIQUE
PIN IN!
IN
DIAN PALE AL
E
RI
NGMER, EAST SUSS
EX
B
LONDE ALEPORTER
RI
NGMER, EAST SUSS
EX
A
MERICAN PALE A
LE

Y
OUR BEER NAM
E
8x4ft_ITS_YOUR_PUB_BANNER_10%.indd 1 24/07/2013 17:57
3.9% ABV3.5% ABV
RUBY MIL
D
BREW
ERY TOURS BBQ DAYS
BREW
ERYTOURSBBQDAYS
Situated on a beautiful farm overlooking stunning countryside this is not just any brewery tour!
Come and join us for a brewery tour of approximately 90 minutes where we show you
all the stages of brewing, from Burtonisation of Water, Mashing, Boiling, Hops and Yeast
through to the finished fermented Real Ales.
After the tour there is plenty of time for an informal beer tasting session with our Head Brewer
where we take questions and welcome your feedback. At this time we will have a fantastic
BBQ ready for you, with home made burgers, sausages and bacon that is smoked on the farm.
All our meat is sourced either from the farm directly or from neighbouring farms.
As we have such a large space to enjoy and walk round tour size is not limited.
BREWERY TOUR INCLUDING TASTING SESSION BBQ
£24.99 PER PERSON (INC VAT)
PRODUCT Flyer and poster design
INFORMATION - Various full colour flyers and posters used for promotional distribution at fairs and fetes

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