The document summarizes a human resources research project undertaken by the author during their graduate program. The research examined the impact of training and development programs on service quality, employee commitment, and intention to leave at a large global hospitality chain in the Middle East. The research surveyed over 100 employees and conducted interviews with key stakeholders. It analyzed the data using statistical tests and concluded that training had a significant positive correlation with service quality and negative correlation with intention to leave. It also identified the most effective type of training program for the organization.