Utah Transit Authority: Leveraging the Power of a Mobile Platform
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James Baxter, Manager of Maintenance Administration for Utah Transit Authority, presents how the company evaluated mobile platform vs. point solutions, what UTA has built using a mobile platform and what's ahead on UTA's technology road map.
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Utah Transit Authority: Leveraging the Power of a Mobile Platform
- 2. 2 DSI – MOBILE SUPPLY CHAIN CLOUD MANUFACTURING CUSTOMERS, SALES & SERVICE SUPPLIERS DISTRIBUTORS RAW MATERIALS DSI CLOUD END to END SUPPLY CHAIN VISIBILITY & EXECUTION
- 3. UTAH TRANSIT AUTHORITY Leveraging the Power of a Mobile Platform James Baxter Manager of Maintenance Administration Utah Transit Authority
- 4. 4 UTAH TRANSIT AUTHORITY: OVERVIEW Today’s UTA fleet: • 600+ buses and paratransit vehicles • 400 vanpools • 146 light rail vehicles • 63 commuter rail cars • 18 locomotives • 1,600-square-mile service area Incorporated on March 2, 1970, the Utah Transit Authority (UTA) provides a public mass transportation system for Utah communities.
- 5. 5 A DIFFERENT KIND OF CUSTOMER STORY… “We actually weren’t looking for a mobility solution.” —James Baxter, UTA
- 6. 6 “If you have a platform when you’re thinking of these ideas, you can create them. You can do them. You’re in control of your own destiny.” —James Baxter, UTA
- 7. 7 UTA’S IMMEDIATE BUSINESS CHALLENGE
- 8. 8 UTA’S IMMEDIATE BUSINESS CHALLENGE Streamline Work Orders
- 9. 9 SOLVING THE PROBLEM An Unexpected Solution Emerges Option 1 Customize enterprise system (JD Edwards) to accommodate new work orders. Option 2 Mobilize and optimize the work order process using a platform-based solution.
- 10. 10 WHY DSI? The Power of a Mobile Platform • No enterprise software customization required to build mobile solutions • Easily update mobile apps and workflow to meet changing business needs • Maximize investment in existing system of record while solving pervasive business challenges • Solves business problems so employees have more time to work
- 11. 11 WHAT UTA BUILT (PHASE ONE) A Newly Streamlined Work Order Mobile App
- 12. 12 UTA’S MOBILE PLATFORM-ENABLED RESULTS Relative Performance Compared to Other U.S. Transit Companies
- 13. 13 UTA’S MOBILE PLATFORM-ENABLED RESULTS Absolute Rank Compared to Other U.S. Transit Companies
- 14. 14 THE DSI PLATFORM IN ACTION Solving a New Business Challenge: Station Maintenance DSI’s Product Locator Solution Accelerator UTA’s Station Inspections
- 15. 15 THE DSI PLATFORM IN ACTION Solving a New Business Challenge: Station Maintenance
- 16. 16 THE DSI PLATFORM IN ACTION Solving a New Business Challenge: Vehicle Performance and History
- 17. 17 WHAT’S NEXT? UTA’s Mobile Supply Chain Roadmap • Throughout 2015: bring all UTA employees to a common level in terms of mobile app usage • Support BYOD for UTA’s mobile apps in 2016-17 (also enabling more individual task/process completion, i.e. POs). • Expand vehicle performance mobile apps to all 20 fleet types
- 18. 18 “If you have a platform when you’re thinking of these ideas, you can create them. You can do them. You’re in control of your own destiny.” —James Baxter, UTA
- 20. VISIT US AT dsiglobal.com THANK YOU
Editor's Notes
- Customizing JDE not an ideal situation because previous, similar work had prompted problems with upgrade from 8.1 to 9.1, not to mention unexpected costs.
- Contractor recommended DSI. From there we learned we had no customizations to do in JDE, could read and write from the tables directly without changing the enterprise software. Modifications not a problem. Could work to implement new goal: a single work order with a single form (improves searchability). “In about six months we rewrote, turned around and deployed from our original concept—did away with manual maintenance time entry system. It was all about data entry—filtering at the front end to prevent errors on the back end.”
- Share details/insight into new work order system
- Additional talking point (if applicable): In the work order system, the function for identifying the comebacks is the one we are most excited about. This has been something that we have worked hard to add to the system. It is something that would have been difficult to do without the DSI platform. Given our drive for operational excellence, and the principles of 8 Wastes, this significantly helps in work on eliminating repeat work.
- DSI’s James Spivey showed the UTA team our Product Locator solution accelerator—they realized they could build a similar tool to help manage station inspections and cut down on the day and a half delay that occurred between an inspection and finding an issue to when the work order was filed, assigning someone to the repair. App features: Station selection Task checklist Log problems with notes and/or photos, which triggers an instant work order from JDE Eliminated manual data entry component.
- Train station inspection app: evolve to include light rail facilities, some of which can span a mile and a half from one side to the other. Eliminate the need to carry paper, integrate processes for faster task completion, reduce distance between employees and data entry kiosks (put devices in their hands). “We have some big dreams but the first thing we have to cover is the security hurdle of BYOD.”