14. Totals 9.90% 0.156 0.033 0.108 Other 8% 0.017 0.178 0.045 Chinese 43.40% 0.444 0.306 0.553 Korea 38.70% 0.383 0.483 0.294 Japan Total April March Feb. Segment
15. #5 “Which area of your room is most important to keep clean?”
PIC Hist ending on a company whose Mission Statement reads “We believe in measuring performance and seriously studying the results of employee guest satisfaction surveys to bring us critical feedback for our quality management programs.