With this Receptionist Skills and Customer Service Management you will develop basic skills to apply for jobs such as receptionist, front office administrator, general office support. It will teach you superior skills to ensure you are able to effortlessly manage the most demanding tasks – making you a highly valued member of any business. See More: https://bit.ly/2uHiMSF

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HOME / COURSE / PERSONAL DEVELOPMENT / RECEPTIONIST SKILLS AND CUSTOMER SERVICE MANAGEMENT
Receptionist Skills and Customer Service
Management
520 STUDENTS
With this Receptionist Skills and Customer Service Management you will develop basic skills
to apply for jobs such as receptionist, front o ce administrator, general o ce support. It will
teach you superior skills to ensure you are able to e ortlessly manage the most demanding
tasks – making you a highly valued member of any business.
You will receive an understanding of what is involved in running a professional front o ce
operation. The course will teach you superior keyboard skills, how to produce business
documentation, great IT skills and how to speak the language of business. You’ll learn great
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administration skills and how to conduct yourself as a professional receptionist. You will also
learn and practice techniques to promote positive language, action words and empathy
statements to improve customer relations and promote a positive image for your
organization.
Who is this course for?
Active Listening Course is suitable for anyone who wants to gain extensive knowledge,
potential experience, and professional skills in the related eld. This course is CPD accredited
so you don’t have to worry about the quality.
Requirements
Our Active Listening Course is open to all from all academic backgrounds and there are no
speci c requirements to attend this course. It is compatible and accessible from any device
including Windows, Mac, Android, iOS, Tablets etc.
Career path
This course opens a new door for you to enter the relevant job market and also gives you the
opportunity to acquire extensive knowledge along with required skills to become successful.
You will be able to add our quali cation to your CV/resume which will help you to stand out
in the competitive job industry.
Receptionist Skills 
Receptionist 
Communication Skills 
Interpersonal Skills 
Office Management Skills 
Microsoft Word 
Microsoft Excel 
Microsoft PowerPoint 
Customer Service Management 

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Understanding Customer Service 
Focusing on the Customer 
Customer Service and the Telephone 
Handling Complaints 
Enduring Stress 
Business Communication 
Verbal and Non-verbal Communication 
Written Communication 
Electronic Communication 
Communicating with Graphics 
Effectively Working for Your Boss 
Identifying Goals 
Effective Energy Distribution 
Working with Your Personal Style 
Building Your Toolbox 
Establishing Your Action Plan 
Getting Started with Word 
Formatting Text and Paragraphs 

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Working More Efficiently 
Managing Lists 
Adding Tables 
Inserting Graphic Objects 
Controlling Page Appearance 
Preparing to Publish a Document 
Getting Started with Microsoft Office Excel 2016 
Performing Calculations 
Modifying a Worksheet 
Formatting a Worksheet 
Printing Workbooks 
Managing Workbooks 
Mock Exam 
Final Exam 
4.7

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