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2016 Monitor Awards Gold Winners: P&C Insurance

Corporate Insight is pleased to present our fifth annual Property and Casualty Insurance Monitor Awards, in which we highlight the top websites and mobile features of P&C Insurance Monitor firms. This year, we benchmark industry leaders across six critical, high-level categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.

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2016 Monitor Awards Gold Winners: P&C Insurance

  1. 1. P&C Insurance Monitor 2016 Gold Medal Winners
  2. 2. Corporate Insight provides competitive intelligence, consulting and user experience research to the nation's leading financial, health and education institutions. For more than two decades, the firm has tracked technological developments in the end-user online experience, identifying best practices in online financial services and investing, mobile finance, social media and other emerging areas. Corporate Insight offers subscription-based Monitor services in 14 verticals, including banking, healthcare and alumni relations, along with custom research, digital capabilities audits, special studies, user research and other consulting services. The firm helps its clients— including 70% of the financial services firms in the Fortune 500—to remain at the forefront of industry trends and improve their competitive position. About CI 2 Connect with CI
  3. 3. Corporate Insight is pleased to present our fifth annual Property and Casualty Insurance Monitor Awards, in which we highlight the top websites and mobile features of P&C Insurance Monitor firms. This year, we benchmark industry leaders across six critical, high-level categories, awarding gold, silver and bronze medals based on how well firms meet our criteria. When presenting these awards, we reserve the Gold Medal for site or app features that offer an exceptionally valuable service in an efficient, logical design. We present the Silver Medal for features of similar value that suffer from a few small drawbacks. Finally, we award a Bronze Medal for those features that are admittedly imperfect but still offer clients a noteworthy service. Our awards are distributed to all deserving recipients. P&C Monitor Awards 3 Connect with CI
  4. 4. Category Overview Public Homepage Private Homepage Mobile App Bill Pay Homeowners Quote Tools Promote Your Firm’s 2016 Monitor Awards! Corporate Insight is happy to assist all award-winning firms in promoting their honors. For more information and for examples of past promotions, contact us at pr@corporateinsight.com. Safety and Preparation Resources
  5. 5. Medal Chart 5 Connect with CI Firm Medal Count Allstate Farmers GEICO The Hartford Liberty Mutual MetLife State Farm Travelers USAA
  6. 6. The public homepage is a vital starting point to entice prospects and help direct clients to their policies. We focus on the overall presentation and navigational structure of the public homepage, valuing a responsive, well-organized design. Equally important is the homepage content, client login accessibility and navigation. Public Homepage 6 Farmers and Liberty Mutual win gold medals for their clean, well-organized public homepages. Both firms effectively promote their quote tools and educational content to attract prospects. © CORPORATE INSIGHT
  7. 7. Private Homepage 7 The landing page for authenticated clients, the private homepage, is a pivotal aspect of the client online experience. The private homepage should provide key account information, such as policy number and premium amount, in a highly visible section. The homepage is extremely important from a navigational standpoint, as it allows customers to access policy details and billing- and claims-related information quickly. We reviewed appearance, organization, navigation and content. © CORPORATE INSIGHT Liberty Mutual receives a gold medal for its private homepage, offering extensive policy and billing information. The homepage content is well- organized and is formatted into sections for notifications, policies and billing. The homepage also features dropdown menus with servicing quick links and a right sidebar of help and contact information. Liberty Mutual also excels in its marketing efforts by constantly changing its promotional images posted on the homepage to keep its messaging fresh.
  8. 8. Mobile App 8 The customer experience that firms provide on their mobile app is equal in importance to the online perspective. It is essential for firms to provide robust mobile apps equipped with clients’ account information and common transactions that are typically available on the private site. In this category, we look at the overall design and functionality of firms’ mobile apps. This year we placed a heavier emphasis on the types of resources offered. © CORPORATE INSIGHT GEICO and USAA share the gold medal honor for a consecutive year. Both firms excel in terms of their quality policy information, unique resources and help features. The firms boast in-app policy servicing functions, quoting tools and locator tools. The firms also offer voice-activated features that expedite navigation to popular screens and functions.
  9. 9. Bill Pay 9 This category evaluates the various ways that clients can complete a bill payment online. We cover one-time payment processes on the private site, as well as public site functionalities that do not require clients to log in. We also review the enrollment process and customizable options for recurring payments. For all three types of payment capabilities, we evaluate the customizable options, such as the method, effective date and amount. Lastly, we look at the transaction archives on the private site, noting the length and the level of detail. © CORPORATE INSIGHT GEICO edges out Allstate, Liberty Mutual and The Hartford for the gold medal by offering the most pre-login billing functions. GEICO also features the most payment plan options, including two- and five- time payments.
  10. 10. Homeowners Quote Tools 10 We examine the homeowners quote tools available on the public site, considering the questions asked and the final recommendations provided. We go through the step-by-step quoting processes, assessing the overall user experience. We evaluate the interface design and help features, such as explanatory images and live chat tools. We also value unique resources, such as policy coverage recommendations and common claim scenarios to help illustrate how coverages and deductibles work. © CORPORATE INSIGHT USAA earns a gold medal for its comprehensive tool, which excels for the depth of its property inputs and its integration of Google Maps imagery and functionality. USAA provides detailed descriptions and images to illustrate the various degrees of exterior and interior finishes. Members are given one quoted price with the option to create their own quote and to bind the policy online.
  11. 11. Safety and Preparation Resources 11 This category looks at the prevention and maintenance resources that insurers provide on the public site. Safety information is extremely valuable in educating visitors and customers and reducing the number of potential claims. We review the accessibility to see where firms are housing these resources on their public sites. We assess the collection of educational materials and the topics covered. We look for firms that go beyond basic articles and provide unique educational resources. © CORPORATE INSIGHT Travelers wins a gold medal in this category for its comprehensive collection of safety resources on the public site. The firm excels in providing variety of resources, which include videos, quizzes, infographics and downloadable materials.
  12. 12. 12 Connect with CI Senior Analyst Property & Casualty Insurance Monitor 646-751-6970 lroncevic@corporateinsight.com Lauren Roncevic Contact Us

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Corporate Insight is pleased to present our fifth annual Property and Casualty Insurance Monitor Awards, in which we highlight the top websites and mobile features of P&C Insurance Monitor firms. This year, we benchmark industry leaders across six critical, high-level categories, awarding gold, silver and bronze medals based on how well firms meet our criteria.

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