Employee Engagement - Understanding the underlying psychological conditions and what to do about it. Understanding the psychological conditions needed for employees to engage in their roles. With practical advice on how to create these conditions.

1. EMPLOYEE
ENGAGEMENT IN
NAMIBIA
C O E N W E L S H
I N D U S T R I A L A N D O R G A N I S A T I O N A L P S Y C H O L O G I S T
M A N A G I N G C O N S U L T A N T A T C A P A C I T Y T R U S T

4. STRUCTURE
Background
Benefits
Basics
Breakdown
Building
Business
© Capacity Trust 2016, www.capacitytrust.com

5. BACKGROUND
BURNOUT
• Burnout / “Yuppie Flu”
– unexplained, persistent fatigue
– unrelated to physical or
cognitive exertion
– not substantially relieved by
resting
– impaired memory or
concentration
– unrefreshing sleep
POSITIVE PSYCHOLOGY
© Capacity Trust 2016, www.capacitytrust.com

6. BENEFITS
INDIVIDUAL
• Meaning
• Efficacy
• Financial Returns
• Managerial Improvement
• Self Concept
ORGANISATIONAL
• Customer Loyalty
• Productivity
• Profitability
• Turnover (-)
• Absenteeism (-)
• Shrinkage (-)
• Talent Pool
© Capacity Trust 2016, www.capacitytrust.com

7. BASICS
“[Engagement is] a positive,
fulfilling, work-related state of
mind that is characterized by
vigor, dedication, and absorption”
- Schaufeli, Salanova, Gonza´lez-Roma, and
Bakker (2002)
Vigor
DedicationAbsorption
© Capacity Trust 2016, www.capacitytrust.com

8. BEFORE
ANTECEDENTS (PREDICTORS)
- Work-Role Fit
- Self-Consciousness (-)
- Supervisor Relations
- Co-worker Relations
- Rewards
- Resources
- Job Enrichment
- Organisational Support
- Job Demand
- Job Resources
UNDERLYING CONDITIONS
© Capacity Trust 2016, www.capacitytrust.com

9. BREAKDOWN
PROCESS
- Engagement Questionnaire (EQ)
- Antecedent Questionnaire (AQ)
- Psychological Conditions
Questionnaire (PCQ)
3 FACTOR MODEL
Vigor /
Physical
Dedication/
Emotional
Absorption/
Cognitive
© Capacity Trust 2016, www.capacitytrust.com

10. BREAKDOWN
8 ANTECEDENTS
- rewards
- co-worker relations
- resources
- supervisor relations
- job enrichment
- self-consciousness
- work role fit
- organisational support
3 UNDERLYING CONDITIONS
© Capacity Trust 2016, www.capacitytrust.com

11. BUILDING
SAFETY
(CO-WORKER RELATIONS/
TEAMBUILDING)
MEANINGFULNESS
(PSYCHOMETRIC
ASSESSMENT – CAREER
GUIDANCE/PLANNING)
AVAILABILITY
(LEADERSHIP / SUPERVISORY
TRAINING)
© Capacity Trust 2016, www.capacitytrust.com

12. BUSINESS (CASE)
BUSINESS STRATEGY
• Lower Absenteeism
• Increased Productivity
• Lower Turnover
• Dual Purpose (Better Person – Better Employee)
© Capacity Trust 2016, www.capacitytrust.com

13. CONTACT
Coen Welsh
coen@capacitytrust.com
+264 81 385 1180
+264 61 222 520
www.capacitytrust.com
www.facebook.com/capacitytrust/
@capacitytrust