The art of powerless communication email version
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Loosely based on the work and talk of Adam Grant at TEDxEast in 2013, combined with some research of others, this presentation explores the use of power dynamics in communication and provides some key takeaway points to assist with turning powerlessness into your advantage.
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The art of powerless communication email version
- 1. The Art of Powerless Communication Presented by: Coen Welsh Capacity Trust © Capacity Trust 2016 - www.capacitytrust.com
- 2. Have you ever been intimidated when you had to deliver a speech/talk/presentation? © Capacity Trust 2016 - www.capacitytrust.com
- 3. Why? How did you recover? © Capacity Trust 2016 - www.capacitytrust.com
- 4. Did your strategy miss the target? = © Capacity Trust 2016 - www.capacitytrust.com
- 5. Power Dynamics © Capacity Trust 2016 - www.capacitytrust.com
- 6. John R. P. French and Bertram Raven (1959) Six Bases of Power Coercive Reward Legitimate Referent Expert Informational (1965)
- 7. John R. P. French and Bertram Raven (1959) Six Bases of Power Coercive Reward Legitimate Referent Expert Informational (1965)
- 8. John R. P. French and Bertram Raven (1959) Six Bases of Power Coercive Reward Legitimate Referent Expert Informational (1965)
- 9. Matthew Kohut and John Neffinger (2013) Competence & Warmth Expert & Referent © Capacity Trust 2016 - www.capacitytrust.com
- 10. Which one do we use first? 1 – Warmth – Referent Power Can I trust this person? © Capacity Trust 2016 - www.capacitytrust.com
- 11. Which one do we use first? 2 – Competence – Expert Can this person do the job? © Capacity Trust 2016 - www.capacitytrust.com
- 12. “Warmth is the conduit of influence: It facilitates trust and the communication and absorption of ideas. Even a few small nonverbal signals—a nod, a smile, an open gesture—can show people that you’re pleased to be in their company and attentive to their concerns. Prioritizing warmth helps you connect immediately with those around you, demonstrating that you hear them, understand them, and can be trusted by them.” - Kohut and John Neffinger (2013) © Capacity Trust 2016 - www.capacitytrust.com
- 13. now for the how… Be humble, but humorous Speak tentatively Pair openness with competence* Frame opinions as suggestions Be authentic © Capacity Trust 2016 - www.capacitytrust.com
- 14. Pair openness with competence* Presence – Amy Cuddy (2016) © Capacity Trust 2016 - www.capacitytrust.com
- 15. Questions? Thank you © Capacity Trust 2016 - www.capacitytrust.com
- 16. Coen Welsh coen@capacitytrust.com +264 81 385 1180 +264 61 222 520 www.capacitytrust.com www.facebook.com/capacitytrust/ @capacitytrust © Capacity Trust 2016 - www.capacitytrust.com