The document discusses how CraftMark Bakery, a large commercial bakery, implemented DocuPeak to improve invoice efficiency. DocuPeak is a document management and automation product from Webiplex that integrates with NetSuite. CraftMark Bakery grew rapidly but wanted to avoid adding manual labor. With DocuPeak, they reduced invoice processing times from two weeks to one day while having one employee do the work of five. CraftMark Bakery was pleased with the implementation and support from Webiplex.

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How CraftMark Bakery Extended NetSuite
To Create A Recipe For Invoice Efficiency
Tom Nicholson
April 1, 2019

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Safe Harbor Statement
The following is intended to outline our general product direction. It is
intended for information purposes only, and may not be incorporated into
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functionality, and should not be relied upon in making purchasing decisions.
The development, release, and timing of any features or functionality
described for Oracle’s products remains at the sole discretion of Oracle.

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Agenda
1 Introduction To Webiplex
2 Who Is CraftMark Bakery?
3 A Recipe For Invoice Efficiency
4 Product Overview / Q&A

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INTRODUCTION
TO WEBIPLEX

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About Webiplex
• Developers of DocuPeak, providing integrated
cloud-based enterprise document
management and document automation
• NetSuite partner since 2010
• 8 Year SuiteWorld sponsor
• Consistently meets and exceeds Built for
NetSuite certification requirements
• International NetSuite customer base – USA,
Canada, UK, Europe, Australia, New Zealand

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WHO IS
CRAFTMARK
BAKERY?

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CraftMark Bakery
• High-speed, highly automated commercial
bakery
• Centrally located in Indianapolis Indiana
• Ability to distribute products to 80% of the
United States within a day’s drive
• 345,000 Square feet of production lines
• Facility built with 25% recycled materials
• Frozen Food Manufacturer of the Year 2017
• NetSuite Customer Spotlight 2016

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“Unlike most companies trying to reduce full
time employees, from the very start we
focused on automation to avoid adding manual
labor to processes.”
Tim Ward
CIO, CraftMark Bakery

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• Grew from $0 to $200 Million in four years
• Built a state of the art manufacturing facility
from scratch
• NetSuite users for 2.5 years prior to
implementing DocuPeak
• Introduced to Webiplex at SuiteWorld
• Initially looked at DocuPeak for AP processing,
but quickly realized potential for expansion
CraftMark Bakery
MASSIVE
GROWTH

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Why They Chose DocuPeak
• Ability to use document
management outside of the
AP department
• Exceptions are handled
electronically rather than
printing and chasing down
signatures
• More than just capture, it can
manage the entire approval
process and steps
• Positive experience from
Webiplex team, from initial
sales through
implementation and support

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BENEFITS

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Cycle Times
REDUCED
FROM TWO
WEEKS TO
24 HOURS 1
10
After
Before
0 2 4 6 8 10 12
Number of days

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Full-Time Employees
SINGLE
EMPLOYEE
HANDLING
THE WORK
OF FIVE
FTE Workload Efficiency
1
5
Actual FTE
FTE Workload
0 1 2 3 4 5 6

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Working With Webiplex
• “The implementation and support have been
consistently excellent, including the hand-off
after completion.”
• “We had a positive feeling about Webiplex
from the initial meeting, unfortunately I cannot
say that about the other companies we looked
at.”
• “No one even came close…”

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PRODUCT
OVERVIEW

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DocuPeak Highlights
• Single sign-on
• Real-time document processing
• Access documents within a tab in NetSuite
• Like NetSuite it’s a true cloud product
• Designed to be in the cloud since day one
• Uses real-time web services API integration,
it’s not a plugin

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Q&A

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THANK YOU