Technology support providers and in-house IT teams require a collaborative service model that includes both technology and the human component to thrive in a digital environment. &Shifting Left solves these needs by bringing knowledge closer to clients through software delivery strategies.

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Shift-left your focus to migrating your digital offerings

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Shift-left your focus to migrating your digital offerings
Technology support providers and in-house IT teams require a collaborative service model that includes both technology and
the human component to thrive in a digital environment. “Shifting Left” solves these needs by bringing knowledge closer to
clients through software delivery strategies. As firms turn to technology as a key conduit for satisfying customer expectations –
without losing the personal touch – implementing this transformative approach will become vital.
Shifting Left strives to improve the customer experience by blending the accuracy and productivity of innovation with the
intelligence of human knowledge and the warmth and customization of great customer care to find solutions or complete tasks
with the maximum possible customer satisfaction.
This innovative method positions technology support providers to better fulfil the needs of new customers. Shifting Left aims to
break down organizational silos, allowing suppliers and customers to solve problems and manage issues more rapidly and cost
efficiently, resulting in value co-creation.
Digital transformation is disrupting technology support services: help desks have been replaced by automated response
systems, chatbots have replaced call centers, and software is now utilized to evaluate businesses rather than just as a system of
record. As digitalization progresses, businesses risk losing touch with their customers physically.

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Shift-left your focus to migrating your digital offerings
The goal of software quality assurance (QA) is to achieve quality at every stage of the software lifecycle. Testing methods
must develop as firms become more digital. A well-rounded product benefits from more testing, earlier testing, and broader
testing. Even if it sells a tangible product, any company that wants to remain must consider the digital impression and
connection it makes with its customers.
Organizations have reimagined their business structures and consumer strategies as a result of the shift to digital-first.
Traditional QA methods and infrastructure must be completely overhauled as part of a successful digital transformation
strategy.
Cigniti’s Digital Assurance & Testing solutions handle the many facets of digital transformation while maintaining agility and
customer centricity at their core. We test your complete digital value chain, including digital marketing, web portals, web
content, digital assets, web analytics, and the full digital ecosystem, which includes cloud, mobility, big data, and connected
devices.
Need help? Get in touch with our experienced team of digital assurance and testing experts for a smooth digital
transformation.
Read more: https://www.cigniti.com/blog/shift-left-migrating-digital-offerings/

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