Cicero Discovery Infographic

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Gain operational visibility into how enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measures against a defined "expected" business process flow, either for analysis or to feed a third party application.

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Cicero Discovery Delivers Activity Intelligence Cicero Discovery is a software solution that provides companies operational visibility into how their enterprise desktops are being used and performing to identify areas for process improvement and cost reduction. Cicero Discovery collects activity and application performance data and tracks business objects across time and across multiple users, as well as measure against a defined "expected" business process flow, either for analysis or to feed a third party application. Cicero Discovery is invisible to the end user – it gathers data about what they do, what applications they run, how those applications are used, the health of their computer and the type of data they are working on that the company is interested in. These data are collected and stored centrally and can be tracked in real-time or via deferred processing. Companies are using Cicero Discovery to - Monitor for potential business rule, compliance, fraud, and company policy issues. - Identify inconsistent workflow or missing steps in given processes. - Publish configured events to stop and start call recording software (or any other purpose). - Identify the step(s) in any or all processes an object (an account, claim, product, etc.) has been through and also what the latest step was and the current step in process. - Define an “anticipated” sequence for a process and report the events as they happen regardless of order. - Distinguish the differences between top and bottom performers. - Pinpoint repetitive and manual tasks that could be automated. - Capture where and when data are cut or copied from applications. - Identify if employees are navigating several screens (clicking, alt + tab) to complete tasks. - Capture, analyze, and focus on Key Performance Indicators and metrics. - Supply desktop activity data to third-party enterprise analysis and reporting applications (e.g., BI, BAM, BPM, WFM/WFO, Speech Analytics, Call Recording, etc.). - Improve application usage and better focus/leverage IT investments.

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