1. Box Office CheatSheet –Made by Alex Harkaway,May2015 (EditedbyChristine Kullman,August2015)
 Technical
o ComputerPassword:Boxoffice
o TicketTransferand GroupPortal are locatedunderAdminHome inGlitnir
o STEP Fan’sticketsbylogginginas themat saintsbaseball.com
 MUST USE A DIFFERENTBROWSER!  Chrome worksbest
 Pricing
o All pricesgoup $2 on the day of the game – Thisbuildsinsalestax,thatwaywe don’t
have to deal withcumbersome change witharush)
o Ticketpricesgo up$2 onFridayFireworksand$3 on SuperFireworksGames
o Seniors65+, Youth 3-13, andretired/active Military membersreceive $1OFF
o Ticketsare $1 more overthe phone (fee isappliedinthe Box Office Store onGlitnir) or
$1.50 perticketonline (thisisanautomaticcharge)
o CHS Employeesgetadiscount if theyaskfor it.It isPromo Code:5500CHS (type thisin
whenyouare aboutto complete the sale)
o Anyone askingfor25 or more ticketsisconsideredagroupand can be passedalongto a
salesrep  See otherCheatSheetforthose instructions
o BERM ticketsare $5 and NEVER CHANGE
o StandingRoomOnly(SRO) are $7 and change only on Fireworksnight
 Ballpark
o SaintsDugout= FirstBase Side
o HandicappedorSemi-Ambulatoryseatsare inthe top rowsand can be soldby clicking
Sell Open/Holdson Glitnir
o For nightgames,FirstBase will be shadedfirst
o CHS isan Agricultural CO-OP,headquarteredinInverGrove Heights
o 12% of our energycomesfromSolarPower
o Almosthalf of the materialsusedtoconstructCHS Fieldare recycledorsalvaged
o Capacity= 7,200 Seats  Berm can seat200, SRO is unlimited

2. InternGoals2015 – Box Office
 SeasonTicketHolderCustomerService
o Use the STEP Program
o Use TicketTransfer(Thisisonlydone withdiscretion)
 Box Office /TicketingSystem
o Be able tohelpcustomerswithunique ticketingrequests(wheelchairs, changinggame
date,changingseats,etc.)
o TakingGroup Portal orders,removingholds,printinggroupticketorders
o Be able toassistotherinternsor game day staff withcommonGlitnir issues
 Misc.
o Answermore phone call thanany otherintern(thiswillprobablyhappensince all the
phone callscome to Alex’sandyourphone first,thenspreadingtothe restof the office)

3. SellingWheelchair/Semi-AmbulatorySeats:
 Sell OpenHolds  SelectGame Date  Sell ticketsasnormal
o WheelchairandSemi-Ambulatorycanonlybe purchasedinpersonatthe box office
window oroverthe phone
o Theyare placedona special holdthatonlywe can see sothat people online can’t
purchase the seatsthat don’thave a special need.
 If someone comeslookingfor4wheelchairticketsbutonly1personis
handicapped,we canonlysell them2wheelchairtickets  1 for the wheelchair
and 1 fora companioncushionedfoldingchair.The other2 wouldhave tobe
seatsinthe rowin frontof them(basedonavailability) orSRO.Again,thisis
because we donot wantto crowd the wheelchairsectionwithpeople who
aren’tactuallyhandicapped.

4. Here is what you need to know!
 ALWAYSKNOW HOW MANY TICKETSHAVE BEEN SOLD EACH DAY (andhow many have been
soldoverall!)  You neverknow whenMike mayask(2,000 ticketssoldperdayisthe magic
numberhe islookingfor!)
o Notkidding,alwayshave the TicketSummarypage ready(eitherthe individual game or
the overall season –theyboth work!)
 MailingThings
o Put the addressona stickynote andplace on a priorityenvelope before givingittoGina
o Alwaystryto make sure that theyhave beenpaidfortoo (one of Gina’spetpeeves!)
 Phone Order
o Greeting:SaintPaul Saints/SaintsBaseball,how mayIhelpyou?
o Askwhichgame and findseats  Alsoask if there are youthor seniorscoming
o Sell seatsasnormal  enterName,ZipCode,CC# / Type,ExpirationDate
o You needtoadd Phone OrderFee tothe total
 Box Office Store
 AddCart  enterthe numberof ticketsbeingsold
o Finishthe sale  Give ConfirmationIDNumberbefore hangingup
 Phone Transfer Transferringcallsisreallysimple;especiallywiththe phone atyourdesksince
it isnot a touch screenlike everyoneelse’s!
o TRANSFER EXT #  CANCEL [can’ttransfer/ notavailable –thisENDS the call]
o TRANSFER EXT #  TRANSFER[successful transfer,call endsautomatically]
o TRANSFER MORE CANCEL TRASFER MORE  BLIND  EXT #
[The reallylooooongwaytotransfersomeone aftertalkingtosomeone]
o TRANSFER BLIND EXT #  SEND[The quickway to transferpeople]
 AccessingVoicemail
o Passcode:00000#
o Extension –9881
 Home Button
 Rightclickoverto Messages  Presscenterbutton
 Access– Press1
 Listen– Press1
 Group Orders(25+) – Suites,Club,Skybox,Terrace,Otherfancythingsformeetingsandsuch:
o Theyare createdviaCONTRACTS [SEE BELOW]
o Feesgetwaived –onlyhave to deal withMN SalesTax of 7.625%
o Sendto SalesRep
 Have theybookedwithusbefore?
 If theyhave transferthemto that Rep
 If not picksomeone youthinkhasn’tgottenagroup call in a while
 ADDING LOCATIONSTO A GROUP! Some groupswill getto eatat the Lawn,Galleryor Craft
BeerBullpen.Thiswillneedtobe addedtothe ticket
o Got to EDIT PROFILE Scroll Downto GROUP MESSAGE  Type LAWN,GALLERY or
CRAFTBEER inthe message spot  Save  Printoff 1 ticketto checkthat it worked 
Printthe order
 CONTRACTS – Creatingthemisnotdifficultatall; the onlydifficultyyou’ll have is getting
permissiontoactuallydothem!
o AdminHome

5. o Contracts /Forms
 AddContract (SearchExistingorCreate New Profile)
 DETAILS: Group 2016
 EVENT: Date of the Game
 ClickADD
 ClickSELL OPEN / G  Thiswill bringyouto the listof gamesto sell from
 SelectSeats
 SubmitCart as normal
 PAYMENT can happenimmediatelybyprocessingaCCor Cash like
normal or you can create an INVOICERECEIVABLE
 Invoice Receivablemeansthatthey will be payingeitherthe fullamount
or a portionof the total at a laterdate.
 ClickPRINTCONTRACT
 ExportContract  Group SalesTemplate 2016
 Save the contract to the S DRIVEfolder
 Make sure to put itin the specificgame folder
 Printthe contract
 2 Copies –if the personisat the window whenthe contractis made,
thisistheirreceipt.
 1 Copy – if the contract is made overthe phone or viaemail (make sure
to email themtheirreceipt!)
 Place 1 Copyinthe metal basketbythe offices –ask the salesguyswhere itisif
youdon’tknowby the time youare able to do contracts
 SPECIAL RANDOM STUFF
o SummerYouthCamps
 SendcallersorinquirestoGina
o Magazine / MediaQuestions
 Sendto KellyorScott
o Group Portals[Ex:US Bank Flex Perks]  Youwon’thave to deal withthese much,they
sell outfastwhentheyare put up.
 AdminHome
 Group Portal
 Sell GPortal Holds
 Theyare the dark green dots
o Big $$$ Inquiries
 Suites– Anyone
 Game Day Events/Little League Stuff – Sierraor Tyson
 Non-Game DayEvents – Eventspersonat the time
o Parking
 Tailgating
 DART Parkinglotoff of Lafayette &Prince
 Eventuallywe will have lotmade
 Coolers,Grills,Tents,Alcohol,etc.are allowedinthe lot

6.  NO CateredFood ie:JimmyJohnsorDominos(theycanbringthese
things,theyjustcan’thave it delivered)
 Price - $8.00
 East Side of Stadium
 Bus Drop off isat 4th
street
 Directpeople tothe website forthe PARKINGMAP
(Game Day Experience  Parking)
o ArtistsandArtsy things – eitherforgamesor foroffice art
 Games– locatedon concourse behindhome plate (Gallery)
 Office –locatedby doors
 Contact = Annie Huidekoper
o Facts aboutCHS
 CHS – Cennex HarvestStates (Don’tsaythistopatrons,that’swhat CHS wants)
 Large Agricultural CO-OPbased/headquarteredinInverGrove Heights
 Have the naming/sponsorrightsof the field
 The concourse loopis approximately1/3rd
of a mile towalk
 The BERM can seatabout200 people
 Certificates– youwill literallywanttoburnall of thembythenendof the season!
o TICKET CERTIFICATES
 Customermustcome inpersonto redeemthem
 OR theycan mail theminif theyare not withinreasonable distanceof the
stadium
 Sell seatsasnormal – See specific#of tickets/ where
 ApplyDiscount use the drop downrightnexttothe ticketor the one
towardsthe bottomof the screen,eitherone works.
o DISCOUNT:DonationCertificate
 Refreshthe Cart– total shouldnow be $0.00
 FIREWORKSFEE! – if theychose a Fridayor SuperFireworksday:
o Friday’s-- $2.00 more perticket
o SUPER Fireworks -- $3.00 more perticket
 Upgrade tobetterseats?YES, all dependsonavailability
o Have to pay the difference inprice betweensections
o Use the MISCELLANEOUS addon in the Box Office Store forthis
fee (you’ll needtosearchforit)
o MONETARY CERTIFICATES! $$$
 These can be usedto buyticketsOR saintsbucks
 Tickets– Sell asnormal but use the SplitPayOptionso that itis notedthe
ticketswere paidforwiththe certificate
 THE TOTAL WENT OVERWHAT THE CERTIFICATE WASWORTH! When
thishappensyouneedtoask if theywill be payinginCashor Credit
 CASH – SplitPay  Certificate Amount SubmitX2  ADD PAYMENT
 SelectCASHfromthe drop downandclickSUBMIT  PrintTickets
 CREDIT – THE CREDIT CARD MUST BE ENETERD FIRST BEFORE THE
CERTIFICATE! In orderfor the card to be processedyoumustrunthe
card firstfor whatis leftoverfromthe certificate –it’sa VERY dumb
Glitnirthing…

7.  SaintsBucks – Sell throughthe Box Office Store like normal anduse the SpiltPay
Optiontonote that theywere purchasedwithacertificate
 HINT! WhendoingSB,justselectthe $1 optionandget 1. You can
manuallytype inhow many/ how much – SO MUCH EASIER!
 There isstill moneyleftonthe certificate!A) The remainingbalancecanbe
writtenonthe sheetandgivenback(justmake sure to date and initial it) orB)
The remainingbalance canbe giveninSaintsBucks.
 EX: $33.67 remains  theyreceive $33 in SB’s
 ALWAYSround to the nearest,LOWESTdollar
 Once the certificate hasbeenused /emptied,youcollectitanddate it.
o OnlyGinacan make the certificates/give themaway.Alwaysdirectpeopletoher!
 Other thingsthat you shouldknow, but will probably not do that often/ at all…
o TicketTransfers – Onlyfor special /certaincircumstances.Use at your discretion
 AdminHome
 TicketTransfer
 SearchOrder ID
 “TicketTransfer”nextto name
 Clickthe boxesunderREVERSE
 Recalculate Cart
 SubmitCart
 TICKETS ARE FLAGGED FOR TRANSFER
o Sell Tickets
o Choose new game andseats
o LINKcustomer(above everythingonthe left,if multiple choose
one withthe most info)
o SubmitCart
o Under UPDATE ORDER, change the Description/Value toTicket
Transfer
o SubmitCart X 2
o Checkthe Order bysearchingthe name
 You CANNOTprintfromthe lastscreen,returnto Home
and Searchthe customerand print fromthere.
o Full Reversal /Partial Reversal
 Thisis neededif youwanttocompletelyswitchticketsaroundandallow the
alreadypurchasedticketstogoback intoGlitnirto be sold.
 Prettymuchthe same thingas a tickettransfer – justclick onFull or Partial
Reversal inthe AdminHome page.
 THIS DOES NOT REFUND ANYMONEY!!! Thisis justa ticketreversal,we donot
offerrefunds –all salesare final.
 IF A MONETARY REFUND ISNEEDED
 Gina isthe onlyone whocan doit
 Write downthe person’sname,when theyboughtthe ticketsandthe
last4 of theirCCnumber

8. o AddingGroupHolds – thisissuch a rare thingthat you’ll probablyneverhave todoit!
 AdminHome
 Group Portal
 G-Portal SetUp
 Searchfor ExistingorCreate New
 Continue asnormal
o Gabe’sVouchers– Theyare toldto go to 4th
streetbecause theycome ona bus,but
sometimesafewstragglerscome toBroadway
 Good for2 tickets
 In Glitnirthe ticketsare typicallythe brightgreen adminholds
 Justselectthe seatsand printthemoff – comp themas anything
 NONEARE LEFT IN GLITNIR – start usingPass ListTickets;thenmove toSRO’s if
needbe.
 SAVETHE VOUCHERS!!!Putthemon Alex’sdesk.
Season TicketHolders – Things to Know
How to STEP a SeasonTicketholder’stickets:
 SearchName on Glitnir
 Findtheirname
 ClickPROFILE EDIT ACCOUNT
 Theymust have a Username & Password
o A) Create a Login Username forthem
o B) Use the one that theyhave createdthemselves
 YOU MUST CHANGETHE PASSWORD!
o Since youdon’twant to prypeople forthisinformation, justchange ityourself!
o ALWAYSuse saints as the new password – it’seasyto rememberforbothyouandthe
ticketholder.
 Go to a newbrowser– STEP will notworkinIE since youare loggedintosell tickets,sousing
CHROME or FIREFOXisimperative
 Headto saintsbaseball.com  Game DayExperience  STEPProgram
 You will be broughttoa newtabwhere youcan loginwiththe new credentialsyouhave just
made / updated
 Login ShowOrders(farleftof screen)  SelectTickets(make sure theyare the rightones!)
 Clickthe dropdownand selecteitherReceive SaintsBucksorCreditFor NextSeason(if they
didn’tspecify,justdoSB’s)  Submit(here iswhere youdouble checkthatyouselectedthe
correct ticket(s) /date(s))
Nowthat youhave submittedthe page,YOUCANNOTGO BACK!Once you STEP the ticketsthe
transactionisirreversible andcan’tbe undone – MAKE SURE TO EMPHASIZETHIS IF YOU ARE
DOINGSTEP OVER THE PHONE!!!

9. FindingOutif theirSTEPTicketsSold
 AdminHome
 G-Hub
 GHub CustomerSummaryReport(Lastone underREPORTS)
o Make the list200 from the drop down
o CTRL + F – youneedtosearch the name and thisisthe easiestwaytodo it
o Findthe name
o ClickDETAIL nexttoname
o Go to the SEATSTATUS drop downand selectSOLD
o THEN go to the CREDIT sectionatthe bottomand select eitherSAINTSBUCKSorCREDIT
FOR NEXTSEASON
o The G-SOLD TOTAL is whattheywill receivenotthe overall total
 The amount theyreceive islikedealingwithamonetarycertificate:theyreceive
the nearest,lowestdollaramount.
 If theyare givenSaintsBucks:go back to the CUSTOMER PROFILE  youmust create a note on
theiraccount thatyou gave themthe SaintsBucks
 Do thisby scrollingdowntothe bottomof the EDIT screen  findthe NEW NOTE section 
write downsomethinglike this:
o Ex #1: Gave $30.00 of STEP Credit.Balance = $0.00
o Ex: #2: Gave $140.00 of STEP Credit.Balance = $125.00
EXPERIENCE MANAGER  This changeswhatis onthe TV Screensforeach game
 Username:alex
 Password:boxoffice1
 Clickon CONTENTat the top of the page
o SelectBOXOFFICEon the side of the screen
o You clickon TODAY’SGAME and UPCOMINGGAMES to editthem
o ClickEDIT
o EDITOR
o Change the infoonit – itis bestto use separate textboxeswhendoingthe upcoming
gamesso that everythingfits.Make itas fancyor as plainas youlike,justmake sure that
people canreadthe text(don’tmake the textcolortoo bright).
 SAVE– ittakesa fewseconds
 PUBLISH – make sure youpressthisor else itwon’tbe seenon the screens,double checkonce
youpublishtomake sure that none of the textmovedorthe boxeschangedsizes.

10. Printing off Groups for Games
For every game, we print off the remaining groups that haven't been picked up and keep them
in the box office – we only do this the night before. One thing you'll have to do is see which
ones have/haven't been printed and create a list for each game/home stand. We use to print
off all the contracts for the home stand and then look them up. This was a wasteful process
because of all the paper that was used. I found there was one really good way to look them up
AND save paper...write them all down by hand.
This means you have to go into the S DRIVE, find the folder for each game and open each
contract -- which you would have had to do if you were printing them all out so it works!!
You will then need to search each group in Glitnir to find out if they have been printed or not.
The things you need to include when you write them down:
 Name on the Contract
 Name of the Group – if none write N/A
 # of Tickets (this you can get when you search the same, the contract isn’t always right)
 Special Location / Need
o Lawn
o Gallery
o Terrace
o Club
o Suite
o Craft Beer Bullpen
o Killebrew Box
o Saints Bucks – VERY important to know so that they are prepared w/the tickets
 Order ID Number (s) – many groups have multiple orders so be sure you are looking at
the right ones (this also helps to make sure that you have the right group)
*If tickets HAVE been printed: Cross them off your list
**If tickets HAVE NOT been printed: Write down the Order ID # next to the name on your list
After all that (it’s a process, but believe me it makes your life much easier during game time)
you will / should put the non-printed group information into a spread sheet on Xcel.
There are examples of both the hand written sheet AND the Xcel sheet on the next page.
 The example is from the 8/18/2015 – 8/23/2015 Homestand