A research conducted on Eureka Forbes Salesmen about what aids their efficiency

1. A SALESMEN’S
PERSPECTIVE EUREKA
FORBES

2. BRIEF INTRODUCTION
EUREKA
FORBES
AQUAGUARD
AIR PURIFIERS VACCUM
CLEANERS
SECURITY
SOLUTIONS
ASIA’S LARGEST
DIRECT SALES
ORGANISATION

3. DAILY ROUTINE
8 a.m. – 9 a.m. : Morning briefing in the main office
9 a.m. – 12 a.m. : 1st round Door to door selling
12 a.m. – 2 p.m. : Reporting and lunch time
2 p.m. – 5 p.m. : 2nd round door to door selling
5 p.m. – 6 p.m. : Debriefing

4. HIERARCHY LEVELSCEO - Lower Parel, Mumbai
Managing Director
Regional Sales Manager
Area Sales Manager
Branch Manager
Head of Location 20 sales people
Group Leader

5. EUROCHAMPS
WHO ARE WE ?
WHAT DO WE
DO ?
HOW ARE WE
MOTIVATED?

6. SALARY AND INCENTIVES
Salesperson Salary Range : 8,000 – 10,000 Rupees
Month Target Commission
1st 1 machine 1*40 = ₹40
2nd 3 machines 3*40 = ₹120
3rd 8 machines 8*40 = ₹320
4th 12 machines 12*40 = ₹480
5th 20 machines 20*40 = ₹800
6th 24 machines 24*40 = ₹970

7. COMPLAINT PROCESS
Customer launches complaint with
service centre
Complaints are communicated to the
closest office
Head of location sends a service
technician to collect the piece
The piece is then repaired and sent
back

8. Production centre – Dehradun, Uttarakhand
Raw materials are packed and distributed
state wise
Stored in the warehouses
All pieces are checked by the service
technicians before distribution.
RAW MATERIAL ACQUISITION

9. • Collecting reviews and complaints of product and
salsespeople.
• Responsible for motivating the sales force
• Ensuring documentation is up to date
• Ensuring there is no confusion from when machines are
picked up from the warehouse till being installed in the
customer’s house.
• Ensuring that work is evenly divided.
• Carrying out administration work.
DUTIES OF SALES MANAGER

10. PROBLEMS FACED
1) Connection errors
2) Unhygienic conditions
3) Cold and rude customers
4) Bargaining
5) Improper communication
6) Fatigue