1. Mission Support PC Refresh 2012 Closeout
Greg Podoba
10/11/2012

2. Project Results
OPS PC Deployment Project
– A four-year computer refresh cycle is needed in order for users to be productive and
efficient with new operating systems and productivity software (MS-Office)
– As of completion of this project:
• 20% of OPS computers are 4 years of age or older
• 36% of OPS computers are still on Windows XP.
 Project desired outcome and factors for success
253, 20%
246, 20%
392, 32%
347, 28%
OPS Computers as of April 28, 2012
Less than 2 years
Between 2 and 3 years
Between 3 and 4 years
Greater than 4 years
650, 52%
246, 20%
182, 15%
160, 13%
OPS Computers as of October 1, 2012
Less than 2 years
Between 2 and 3 years
Between 3 and 4 years
Greater than 4 years

3. Project Deliverables
– Created Project Plan showing weekly milestones
– Created Process, Checklists and Tools to be used during the deployment process
– Created communication plan to be used when replacing computers
– Reviewed list of computers being replaced and conducted software inventory using
SCCM
– Reviewed Argonne Tools (SCCM/ OSD/ USMT) and made needed adjustments as
necessary.
– Completed at least six hours of hardware stress testing on each computer before
passing.
– Provided bi-weekly 1-hour Windows 7 and Office 2010 transitional overview for
affected users
– Provided Satisfaction Survey for all affected users

4. Project Schedule and Milestones
 Project Dates (explain variance > 20%)
Planned Finish: 08/24/12 Actual Finish: 09/21/12
 Milestone Dates (explain variance > 20%)
Milestone 1 – 10% complete (40 machines)
Planned Finish: 04/06/12 Actual Finish: 04/06/12
Milestone 2 – 15% complete (60 machines)
Planned Finish: 04/13/12 Actual Finish: 04/13/12
Milestone 3 – 30% complete (120 machines)
Planned Finish: 05/11/12 Actual Finish: 05/21/12

5. Project Schedule and Milestones
 Milestone Dates (explain variance > 20%)
Milestone 4 – 45% complete (180 machines)
Planned Finish: 06/08/12 Actual Finish: 06/19/12
Milestone 5 – 60% complete (240 machines)
Planned Finish: 07/06/12 Actual Finish: 07/23/12
Milestone 5 – 75% complete (300 machines)
Planned Finish: 07/27/12 Actual Finish: 08/20/12
Milestone 7 – 90% complete (360 machines)
Planned Finish: 08/17/12 Actual Finish: 09/04/12
Milestone 8 – 100% complete (400 machines)
Planned Finish: 08/24/12 Actual Finish: 09/21/12

6. Actual vs. Forecasted Machines Completed
0
50
100
150
200
250
300
350
400
450
Actual # of Machines Completed
Forecasted # of Machines Completed

7. Project Resources
 Project team members and total hours effort (explain variance > 20%)
– Staff of 4 Kemtah Contractors
• Phil Panopio - Project Leader
• Imran Khawaja - Technician
• Chad Karkos - Technician
• Milissa Keene - Technician
– Greg Podoba – Project Manager
– Chris Waterman – Desktop Support Technician
– Matt Knor – ITSA/Tools Support
– Other CIS members to assist with specialized software installations when
needed
• S2 Support with a few applications
Budgeted Hours: 560 Actual Hours: 325
 Non CIS participants division and name (explain variance > 20%)
None
 Project materials and services cost (explain variance > 20%)
Budgeted Cost: $500,000 Actual Cost: $500,000 Computers/Contractors

8. Planned but Currently Unfinished Project Tasks
Typical Project Startup Planning Considerations _
Project and system risks Cyber Policies
Data security Architecture compliance
Backup processes Disaster recovery
Software libraries updated Release to production checklist
Training Communications to the division
Retiring hardware and software Records mgmt. for project docs
Location of project and system docs Customer acceptance
State of the Above Planned but Unfinished Project Considerations _
• Two Refreshes still remaining – WFO Application being replaced with InfoEd.
• Donna Cardia
• Rosemary Gonzalez

9. Project Results Summary
43
9
1
13
7
10
13
9
31
23
58
29
152
CIS TDC LEG HR HEW OPS/OTD PMA IAD CEP NWM ESQ OCF FMS
List of Computers Deployed by Division

10. Hardware Burn-In Results
7, 50%
5, 36%
1, 7%
1, 7%
3.5% Failure Detected by Burn-In
Bad Motherboard
Bad DVD Drives
Bad Memory
Bad Power Supply

11. Overall Migration Experience
36.6%, 11 users
26.7%, 8 users
13.3%, 4 users
16.7%, 5 users
6.7%, 2 users
66.7%, 68 users
18.6%, 19 users
6.9%, 7 users
3.9%, 4 users 3.9, 4 users
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
2011 Survey
2012 Survey
• Total Number of Survey Responses
• 2011 – 30 Users
• 2012 – 102 Users
• Total Number of Very Satisfied and Somewhat Satisfied
• 2011 – 63.3%
• 2012 - 85.3%
• Increase of 22% in User Satisfaction with their Overall Migration Experience
• 56 Total Attendees to one-hour Windows 7 and Office 2010 Overview session

12. Lessons Learned and Noteworthy Accomplishments
 Lessons Learned
– Pre-migration/strategy meeting should be held with division contacts and SME prior
to start of deployments. This assists with mitigation of any risks associated with
culture, legacy software, hardware, and peripherals.
– A centralized location for media and installation instructions would help streamline
the installation of legacy software
– Communication invite sent to user needs to be rearranged to have “You must be
present for the delivery and installation of your new computer” in the 1st paragraph
– Cultural issue with users taking the time to learn
 Noteworthy Accomplishments
– Slimmed down on unnecessary software installed on the 400 newly deployed
machines
– 90% of delivery/installation/verification completed within an hour
– Windows 7 and Office 2010 Overview received good reviews from the 56 total
attendees
– Addition of 15 minute interview with user prior to migration aided with identifying
any possible pain points to watch out for
– Mandatory 24 to 48 hour follow up after the refresh was done for every user