2. Trends transforming the insurance
industry
Digital processes and
operations
Customer engagement
Digital data management
3. Technological Trends Disrupting the
Insurance Sector
Infrastructure and productivity
Infrastructure and productivity
Data analytics
IoT
Distributed ledger technology
Machine learning
Virtual reality
4. Traditional Insurance InsurtechVS
Customer waits on
hold to file a claim
Customer writes a
lengthy account of the
incident
Instant report
collection via chatbot
or mobile
Customer contacts the
insurance agent for
updates
Payments triggered
manually, cheque
issued
Updates will appear
instantly on the
mobile app
Bot or app collects
relevant details with a
Q&A
Payments triggered
automatically, made
directly to bank