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Cayan Celebrates Customer Service Week
1.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.1 “Well done! I wanted to thank you (Katherine M.) - this project has gone very well and has been managed very effectively. Kudos to you and your team, Katherine!” - Merchant
2.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.2 “Kris S. was delightful to speak with. He answered all my questions and concerns were handled.” - Merchant
3.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.3 “Thom H. was very helpful and easy to talk to.” - Merchant
4.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.4 “Seriously Declan, you have been the best to work with at Cayan...please let your manager know I said so! You have been super diligent about following up and totally nice when I was being super frustrated and venting:-)))” - Merchant
5.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.5 “We all highly appreciate this prompt service (Ianiece and Cassie). Thank you all for acting so quickly!” - Partner
6.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.6 “Just the fact that you have a support staff. Kevin C. was very nice and answered my questions.” - Merchant
7.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.7 “…I appreciate the help Raymond G. has given me on not just one, but two calls. He has gone above and beyond to assist not only me, but my Cayan users. He’s super awesome. Thanks, Raymond!” - Partner
8.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.8 “I had the distinct pleasure of having Eric B.’s help today… In all respects Eric was both extremely professional and highly empathetic. With people like Eric behind us, client persistence will be terrific. I am delighted to be able to work with him.” - Agent
9.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.9 “This note is to let you know that the Agent Support rep, Alena R., who I have spoken to numerous times recently, is a huge asset to our team and so pleased with the support… HUGE THANKS... - Capital Bankcard
10.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.10 “This young man (Darragh F.) was knowledgeable & kind! Able to make me see the problem & it's easiest solution!” - Merchant
11.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.11 “I just want you to know how valuable and wonderful it is to work with both Tim and Rick! They truly epitomize the word support and are so knowledgeable and follow up the issues to completion. I would be lost without them. Thank you!!” - Agent
12.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.12 “I just want to say THANK YOU Dom L. for the amazing developers resources you and your team have put together. Using these resources is a big part of my sales strategy... We continue to have great feedback from prospective ISV’s...”
13.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.13 “He advised how great Conor M. was on the phone with him… he was a pleasure.” - Merchant
14.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.14 “Thank you, Lesley… for conveying my concerns to your superiors. You can also tell them I commend your excellent service this morning! :-)” - Merchant
15.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.15 “Shaunagh K. did awesome work, helped out a fellow phone rep, then collated what she learned and sent it to the whole call center as a placeholder…”
16.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.16 “Thanks for being so quick on this Rick (Rick Sargent)!! Turnaround in about 10 minutes is fantastic. We really appreciate your assistance!! Little things like this go long way in our eyes… Again, thank you very much.” - Agent
17.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.17 “Ethan H. was attentive and knowledgeable.” - Partner
18.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.18 “I really appreciate so fast response. You've (Rebecca M.) saved my day.” - Partner
19.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.19 “I am so grateful for your (Kandis’) cooperation with this issue. Your clear direction has helped defuse a very volatile situation. This could not have been accomplished without your assistance.” - Partner
20.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.20 “I wanted to let the rest of you know that Michael L has been a TREMENDOUS help on this project and has kept the ball moving in all facets of it. It has been a great pleasure to work with him!” - Partner
21.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.21 “Tested successfully. My thanks to the (Partner) concierge team. Very helpful. Very prompt. Very professional. I feel like I should leave them a tip. Many thanks!” - Partner
22.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.22 “Kudos to Cayan Genius customer service. Gary Porter in Ireland gave us a fantastic customer experience. We were struggling to get EMV installed and he really came through. I can’t say enough good things about the Belfast customer center. Wow!” - Merchant
23.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.23 “…Mike L. took the time to explain every detail and had impeccable service. Because of this, he is referring multiple businesses to Cayan!” - Merchant
24.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.24 “I was not put on hold, the rep Sorcha H. was available immediately and answered my question. I was able to complete the credit card transaction right away when I was in a really bad time crunch.” - Merchant
25.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.25 “You (Greg T.) were awesome. Have a great day. You were very helpful.” - Merchant
26.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.26 “Thank you! You have no idea how happy this makes me!” (Partner Support, Cayan SV Team, and Case Management) - Partner
27.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.27 “Wanted to shed some light on the exceptional assistance Bryan has provided... He continues to be one the most reliable people in the tech department.”
28.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.28 “Gerard M. was helpful and friendly while answering all of my questions.” - Merchant
29.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.29 “Hey Mark, I just wanted to thank you again for your time. I think it really helped us all feel better about the work that is being done towards offering merchants the best possible payment processing service.” - Partner
30.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.30 “I just wanted to share with you my thanks for Elsa R. One of my team members had a very difficult call, Elsa answered and although this was not her case, she investigated thoroughly , provided me with all of the specific, correct information... And all before her shift had officially started. I really appreciate her stepping up to help us out.”
31.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.31 “Through all of this Rebecca M. has been a great help and I want to be sure she is commended for being so helpful and trying to get to the bottom of it and get it fixed.”
32.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.32 James is THE BEST!!! He deserves a raise!! Or at least a really great lunch the next time we're in Boston! ;-) - Agent
33.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.33 “Awesome! Thank you guys and gals (Partner Support) so much. I have had nothing but awesome support from Cayan since we signed up as a Merchant Provider last year. You guys and gals are the BEST.” - Partner
34.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.34 “Thank you very much, Kris. I have to say that I will stay with Cayan because of your assistance. It is not always about the money – it’s about the people.” - Merchant
35.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.35 “Raymond stayed on the line until it was fixed. Raymond was polite and helpful yesterday!!!! - Merchant
36.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.36 Ryan, Thank you so much for joining us on such short notice. It was extremely helpful to have you on the call. They were very relieved and complimentary about you being able to join the call. In not enough words… Thank you.” - Partner
37.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.37 “Ianiece: You’re the best!! I appreciate how well you execute with everything that’s thrown at you!!”
38.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.38 “Hi James C. Thank you for the additional clarification. You should know that the extra few minutes of time you took to email me speaks volumes to a good job you're doing. Thank you, and we will be in touch with your company in the coming weeks.” - Partner
39.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.39 “Your sales rep (Elizabeth) was quick and knew her information. She also got back to me very quickly with the answer I needed.” - Merchant
40.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.40 “The customer service representative, Joel, was very professional and answered all of my questions. He was quick to get my new machine ordered..” - Merchant
41.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.41 “Lesley, You are wonderful! Thank you again for being so efficient.” - Merchant
42.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.42 “Bryan stayed with this never ending issue. He followed up consistently.” - Merchant
43.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.43 “Her name is Alyssa A. She has made me better at my job and for that I thank her. It’s not just that she responds quickly and always in a clear way but it is always delivered with a smile…”
44.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.44 Working with Stephen C. as a sales rep has been a pleasure.” - Merchant
45.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.45 “Katherine M. was able to resolved my issue. She was very helpful and patient… A very pleasant person..” - Merchant
46.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.46 “Hi Kris. Thank you so much for your help… and you did it with the utmost in kindness and respect. I greatly appreciate your time and effort, and your extremely high level of professionalism and customer care. Thank you again for your help and your kindness!” - Merchant
47.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.47 “Overall has been a great experience so far. Roman S. was amazing and very nice.” - Merchant
48.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.48 “Greg’s professionalism, mannerisms and patience on resolving a complex and delicate issue should be highly noticed by all levels of the business.” - Merchant
49.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.49 “Thank you so much for spending the time and breaking through the obstacles to get this to a great resolution.” - Agent
50.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.50 “We are exceedingly happy with Cayan so far. You (Katherine M.) have addressed every issue we've ever had and the amount of updates rolling out is impressive. …Customer service has been fantastic.” - Major Merchant
51.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.51 “Victoria A. was very helpful, informative and made the application process a breeze!” - Merchant
52.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.52 “I liked the service Roman S. provided.” - Merchant
53.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.53 “You’re the best (Kandis)! Thanks for your being my lifeline...” - Partner
54.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.54 “Talked to Elsa R. about our new needs and she was very friendly and understanding.” - Merchant
55.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.55 “Torn was very specific with his responses to my questions relative to equipment, statements, rate structure and more.” - Merchant
56.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.56 “…Alex V. was the gentleman who responded to my request. He not only helped me with my issues, he continued to follow my submission and was extremely helpful... I was very grateful and did thank him for his efforts. However I wanted him to be recognized by the company for such an outstanding job and his willingness to go above and beyond…” - Agent
57.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.57 “Every question/problem was addressed in a very timely manner.”
58.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.58 “Thank you (Kris) so much! I wish all customer service employees would be as helpful as you!” - Merchant
59.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.59 “Roman S. and his excellent follow ups.” - Merchant
60.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.60 “Thank you so much, Ran. You have been so helpful with me and I truly appreciate it all.” - Merchant
61.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.61 “Extremely helpful sales person, Vance R., who answered all my questions and set me up with the plan that was right for my business. Easy to get a hold of him on his direct line.” - Merchant
62.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.62 “Dear Joseph, Thank you very much! I really love your company and the ease of online use and customer service over the phone. Keep up the great work!” - Merchant
63.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.63 “Stephen C. continued to contact me and was willing to help me through the process even on weekend.” - Merchant
64.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.64 “My representative Roman S, was the best salesman.” - Merchant
65.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.65 “Michael was a breath of fresh air who was focused on resolution and productivity and he saved our butts! I hope he receives some recognition for this.” - Merchant
66.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.66 “Awesome! Thank you guys and gals (Partner Support) so much. I have had nothing but awesome support from Cayan since we signed up as a Merchant Provider last year. You guys and gals are the BEST.” - Partner
67.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.67 “Ethan H. did not hassle me!” - Merchant
68.
© Copyright Cayan
| Privileged & confidential, do not copy without written consent.68 “Roman was friendly and patient and explained the service that would be provided by Cayan. As a former Customer Service Manager, you have exceeded my expectations as have all my contacts. Very refreshing to not feel as if I am just a widget that needs pounding into a round hole. I know it isn’t easy; but it does pay off.” - Merchant
69.
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| Privileged & confidential, do not copy without written consent.69 “The rep was very helpful and thorough in his explanation on how to help me. Kris S. was his name.” - Merchant
70.
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| Privileged & confidential, do not copy without written consent.70 “Everyone here loves the Partner concierge line and has nothing but good things to say. My own experiences have been excellent.” - Partner
71.
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| Privileged & confidential, do not copy without written consent.71 “Ray G. by far has shown amazing customer service this week! Ray understood our concerns and was looking for a way to help us.” - Merchant
72.
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| Privileged & confidential, do not copy without written consent.72 “The technical support I receive from Chris F, our tier 2 tech is always prompt and accurate.” - Merchant
73.
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| Privileged & confidential, do not copy without written consent.73 “Just wanted to thank you again, Greg R. for your help... Having a three hour call I know is not the norm. But I could tell that you understood the problem and did everything you could to get this resolved. Your service should be recognized. Keep up the great work.” - Agent
74.
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| Privileged & confidential, do not copy without written consent.74 “Thank you so much (Sarah M.) for always being an awesome person to work with!!!!” - Partner
75.
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| Privileged & confidential, do not copy without written consent.75 “I want to thank Anton S. for all his work today. Anton did not give up on the repairs, he actually got it up and running for us. I understand how difficult it was over the last two days. He is an asset to your company.” - Merchant
76.
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| Privileged & confidential, do not copy without written consent.76 “…Alan was terrific… He did everything he could to fix the problem.” - Merchant
77.
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| Privileged & confidential, do not copy without written consent.77 “Victoria A. is the reason I would send you customers. She answers questions quickly and efficiently - she also will find answers if she does not know them. She is honest and true - a rare find these days. She is a keeper. If I could snag her for my business I would.” - Merchant
78.
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| Privileged & confidential, do not copy without written consent.78 “Thank you for your excellent help John C. I very much appreciate everything you did to get our credit card processor working again.” - Merchant
79.
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| Privileged & confidential, do not copy without written consent.79 “Wanted to highlight Chris F. assistance this week... These [accounts] require immediate attention and each time I had a request… he has not only jumped on the cases, but has also promptly responded…” - Third Party Sales
Editor's Notes
G Morgan
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