3. 3
Summary
Performance by Instructor QuestionCategory:
The graph below rankslearnersatisfactionforeach of the questions withinthe Instructorquestion
category,representedbythe percentof learnersthatselectedthe toptworesponse options.The
benchmark can helpyou gauge relative performance. The questionsatthe topof the listrepresentareas
inwhichyour learnersare mostsatisfied,whereasthose atthe bottom may representareasfor
improvement.
0 20 40 60 80 100
The instructor provided real-world experiences and
examples. (N=49)
The instructor''s presentation skills were adequate.
(N=49)
Instructor overall (N=49)
The instructor was knowledgeable about the
subject. (N=49)
Participants were encouraged to take part in class
discussions. (N=49)
Instructor Question Category Ranking
Percent Selection of Top Two Box Only my company Benchmark
4. 4
Performance vs. Benchmark:
The graph below displaysthe difference,inpercentagepoints,between top-twobox selections foryour
learnersvs.the benchmark. Positive numbersindicate that yourlearnersatisfaction forthatquestion
exceededthe benchmark, andnegativenumbersindicatelearnerswere lesssatisfiedinthatareathan
the benchmark.Thisgraph shouldhelpyouhighlightyoursuccesses,aswell asprioritizeareas for
improvement.
0
0
0
0
0
0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1
Instructor overall (N=49)
Participants were encouraged to take part in class
discussions. (N=49)
The instructor provided real-world experiences and
examples. (N=49)
The instructor was knowledgeable about the subject.
(N=49)
The instructor''s presentation skills were adequate.
(N=49)
Difference fromOnly my company
5. 5
Top/Bottom Analysis
Thissection displaysyourtopandbottomperforming coursesand classes.Eachgraph displaysthe top
performersfirst,followedbythe bottomperformers.Whenanalyzingperformance,rememberto
considerthe numberof evaluationscollectedtodetermine if actioniswarranted.
Top/BottomCourses:
Belowisthe Instructorquestioncategoryaverage fromthe PostEventevaluationforthe one course
includedinthe dataset.Instructorratingswithinthe toptwopointsonthe scale indicate general
satisfactionfromyourlearners.
8.57
1 2 3 4 5 6 7 8 9
Excel 2013 - Part 1 (N=19)
Course
6. 6
Top/BottomClasses:
Belowisthe Instructorquestioncategoryaverage fromthe PostEventevaluationforthe one class
includedinthe dataset.Instructorratingswithinthe toptwopointsonthe scale indicate general
satisfactionfromyourlearners.
8.75
1 2 3 4 5 6 7 8 9
Excel 2013 - Part 1 Aug 27, 2015 (N=13)
Class
7. 7
Trend Analysis
The graphs belowdisplaytrendsbasedonratingsandnumberof post-eventevaluations.Use these
graphs tomonitorprogresstowardgoalsand identifychangesinyourperformanceoractivitythat
warrant furtherinvestigation.
Activity Trend:
The trend belowshowsthe numberof PostEventevaluationscollectedforatleast six months foreach
LearningMethodology.Thiscanbe usedto understandthe numberof learnersyouare impacting,and
may helpyoupinpoint whereresponse ratesare lowerthananticipated. These activitytrendscanalso
provide the contextforinterpretingthe subsequentPerformance Trendreport.
0
10
20
30
40
50
60
Activity Trend by Learning Methodology
Self paced non web based Instructor Led-Public Instructor Led
8. 8
Performance Trend:
The graph belowdisplaysamonthlytrendof the overall PostEventaverage of the Courseware,
Instructorand JobImpact questioncategories.Improvementsinyourperformanceasan instructor
shouldresultinthe Instructoraverage trend line movingup.Downwardtrendswarrantreview and
couldindicate opportunitiesforimprovementindeliveringcertaincoursesorto specificsegmentsof
learners.
Impactingjobperformance isthe primarygoal of most training.The degree towhichthisisachievedcan
be heavilyinfluencedbythe instructor’sabilitytodeliverthe courseware. Byprovidingon-the-job
examplesandencouragingdiscussionandpractice inclass,the instructorcan improve the perceptionof
the courseware qualityandultimatelythe jobimpactof the training.If the Courseware andJobImpact
trendlinesare lowerthanyourInstructortrendline,considerwaysthatyoucouldchange your
facilitationtoimprove thoseareas.
1
2
3
4
5
6
7
8
9
PerformanceTrend By Question Category
Instructor
9. 9
Qualitative Feedback
The commentsbeloware extractedfromthe highestandlowestratedclassesdisplayedinthe
Top/BottomClassessection. Thesecommentsshouldbe usedto gaininsightintothe reasonsbehindthe
quantitative feedbackprovidedbylearnersontheirexperience. Use thisdatawithotherreports to
determine whatisworkingwell,aswell asareasfor improvement.
Excel 2013 - Part 1 Aug 27,
2015
Date: Aug 27, 2015 Location: New Horizons - San
Diego
Comments:(Instructor)
Great Instructor,wouldlove tolearnfromheragain!!!
bothInstructorswere veryhelpful.lookingforwardtoreturningforpart2 of Excel
Great instruction.Veryknowledgeable instructor.
10. 10
Next Steps
Investigate Further:
In Metricsthat Matter®,you have a numberof reportsavailable forinvestigatingthe resultsyousee in
thisreport.Here are a fewsuggestionstogetyoustarted:
Quick Question:Filtertoa single element(course,instructor,demographic) andinclude
commentstoidentifystrengthsandopportunitiesforimprovement. Inthe SetPreferences area,
youcan setthisreportto delivertoyouautomaticallyaftereachclass.
Crosstab: Use thisreportto compare the resultsof one itemby anothertopinpointspecific
areas forimprovement.Forexample,runaCrosstabreport byCourse vs.QuestionCategoryto
see whataspectsof eachcourse are ratedhighor low.
Identify Development Opportunities:
Use the resultsinthisreportfor continuousimprovementandself-development.Be aware of specific
areas of instructionthatyoucan improve upon,such as demonstratingknowledge of the subjectmatter
or keepingthe learnersengagedthroughoutthe class.If there are coursesforwhichyouare lessskilled
at facilitating,findotherinstructorswhohave hadsuccessinteachingthose coursesandtalkabout best
practicesor audita class withthem.
Communicate Successes:
Share the resultswithyourmanager or employeranddiscusswaystofurtherleverage yourstrengths.
