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Page 1
Welcome
Page 1
2013 Fall Conference
Dear Colleagues,
You have probably heard this is the era of “Big Data”. In less than a dec-
ade, the U.S. healthcare system has gone digital, replacing paper medical
records with electronic health records and introducing a range of point-of-
care, mobile, and patient accessed technology. Healthcare information,
management of the information and use of the information has reached the
tipping point. There is no going back. Stories about healthcare organiza-
tions using data to drive improvements in operational performance, quality
of care, decision-making, and cost management appear the Wall Street
Journal, the New York Times, and the magazine Hospitals & Health Net-
works. But how does one turn data into information for the biggest possible
impact? What is the skill set required to discover the important patterns in
the data and then communicate the results? We have designed this year’s
Fall Conference tracks “Performance Prisms” and the “Spectrum of Possi-
bilities” to explore current trends, pose future roles for HIM professionals,
and offer best practices for change, and new paths to follow for success in
using health information to generate new insights into improving health-
care. Welcome to the 2013 Fall Conference!
The opening general session was selected to provide a framework for ad-
vancing enterprise information management and governance. It will offer
you the talking points to ensure policies are workable and processes are
effective for information management and governance in the digital era. In
the closing session, Patty Sheridan will share AHIMA’s long-term goal to
drive the power of knowledge and ensure that HIM professionals are posi-
tioned to take leadership roles in consumer education and data analytics.
A special event for this conference will be the two-day program on ICD-10
for Long Term Care and Home Health Care. Attendees will be introduced
to ICD-10-CM coding conventions, guidelines and the code set as they per-
tain to long-term care settings.
Make plans to join us.
Sincerely,
Vicki Peshek, RHIA, Fall Conference Team Leader
Debbie Case, RHIT, President, WHIMA
Sandy Bissen, MS, RHIA, Executive Director, WHIMA
Vicki Peshek
Debbie Case
Sandy Bissen
Page 2
At-a-Glance
Page 2
7:30—8:15 Registration
8:15—9:05 General Session: Health Information Management & Governance for a Digital
Era: Models, Principles & Best Practices
Track 1: Performance Prisms Track 2: Spectrum of Possibilities
9:10—10:05 The Accountable Care Organization: Why Ac-
countable Care? Why Now?
Medical Transcription and the Transition to
Coding
10:05—10:20 Break
10:20—11:15 The Changing Landscape of Healthcare Ana-
lytics and Quality Improvement: Opportunities
for HIM Professionals
Panel: Student Clinical Experience: Why is it
Important to Host a Student at Your Facility?
11:20—12:15 Meaningful Use: The Journey to Stage 3 Diamonds in the Rough—-Forging Quality Cod-
ers for the Future
12:20—1:15 Lunch
1:20—2:10 Panel: Best Practices: Addendums and
Amendments in the Electronic Health Record
Successful Deployment of a Computer As-
sisted Coding (CAC) Solution
2:15—3:05 Best Practices Panel (Session continues) Roundtables: 1) E & M, and 2) Query
Process
3:05—3:20 Break
3:20—4:10 Legal Issues in Mobile Health Technology Dual Coding & ICD-10 Preparation
5:30—7:30 Networking Circles
7:30—8:15 Registration
Track 1: Performance Prisms Track 2: Spectrum of Possibilities
8:15—9:05 Generations in the Workplace A Competency Based Curriculum for Biomedi-
cal and Health Informatics
9:10—10:05 Legislative Action Possibilities Data Sanity as the Underlying Catalyst to All
Improvement
10:05—10:20 Break
10:20—11:15 Building the Statewide Health Information Net-
work
Data Sanity (session continues)
11:20—12:15 Health Analytics: Beyond Meaningful Use Data Sanity (session continues)
12:15—1:15 Lunch and Closing Session: ”Driving the Power of Knowledge,
Health Information Where & When It is Needed”
Friday, September 13
Thursday, September 12
Boot Camp for Long Term
Care & Home Health—
September 13 and 14
ICD-10
Page 3
Thursday, September 12, 2013
2013 Fall Conference Program Schedule
10:05 a.m. – 10:20 a.m. Break
9:10 a.m. – 12:20 p.m. Concurrent Sessions
Student Clinical Experience: Why is It Im-
portant to Host a Student at Your Facility?
10:20 a.m. to 11:15 a.m.
Kathy Eaton, RHIT, System HIM Supervisor, Agnesian
HealthCare, Fond du Lac; WI, Kerry Heinecke, RHIA,
Health Informatics & Information Management Pro-
gram Director, Mid-State Technical College, Marsh-
field, WI; Kathy Schleis, RHIA, Team Leader Medical
Record/Privacy Officer, Bellin Health, Green Bay, WI;
and Frank Waterstraat, PhD, RHIA, Health Information
Management & Technology Program Director, UW-Extension,
Madison, WI
An interactive panel session designed to share ideas and make connec-
tions on ways to better prepare the student for the workforce and en-
hance the student professional practice experience. It is your chance to
learn about how you can play a part in enriching the knowledge base for
students by sharing real-life scenarios for your work place setting.
Opening General Session
8:15 to 9:05 a.m.
Linda Kloss, Principal, Kloss Strategic Advisors, Ltd., Chicago, IL
Health Information Management & Governance for a Digital Era:
Models, Principles & Best Practices
Healthcare’s information transformation has been nothing short of remarkable. In 2013, the US reaches the half-
way mark in digitizing health information. The policies and practices for the management and governance of
digital and hybrid information have not kept pace with the technology and its imperative that healthcare organiza-
tions, led by HIM professionals, take an enterprise view of their information assets.
This presentation will provide a framework for advancing enterprise information management and governance. It will offer the talking points
to help you make the case and it will describe approaches being used by information management professionals in other information inten-
sive industries and by proactive HIM professionals in the US and Canada.
The Changing Landscape of Healthcare Ana-
lytics and Quality Improvement: Opportunities
for HIM Professionals
10:20 a.m. to 11:15 a.m.
Linda Kloss, Principal, Kloss Strategic Advisors, Ltd.,
Chicago, IL
Quality improvement in recent decades has been aligned with a
volume driven fee for service business model, but accountable
care is raising the bar. To succeed under risk-based payment
requires effective use of information to manage high-risk popula-
tions, improve care processes, outcomes, and resource use.
In this session, participants will examine the evolving informa-
tion and analytics requirements to succeed in a value based
health care system. New models and approaches to organizing
for data-driven performance improvement, including engaging
individuals, families and communities in health improvement,
are discussed along with the challenges for HIM and quality
professionals.
The Accountable Care Organization:
Why Accountable Care Why Now?
9:10 a.m. to 10:05 a.m.
Christine Baker, RN, PhD, Administrative
Director of Quality & Safety Systems, St.
Mary’s Hospital, Madison, WI and Kim Vol-
berg, Director of Quality & Care Manage-
ment, Dean Clinic, Madison, WI
The Accountable Care Organization (ACO) is an
essential pillar for the health of populations and
the delivery of high value health care to all pa-
tients. Created under the provisions of the Pa-
tient Protection and Affordable Care Act of 2010, Medicare
ACOs bring together healthcare providers and organizations to
deliver highly coordinated care, preventive services, and
chronic disease management. This presentation will describe
why the US health care system needs accountable care and
provide an overview of the structure and quality program of the
Dean and St. Mary’s ACO in Madison, WI.
Medical Transcription and the Transition to Coding
9:10 a.m. to 10:05 a.m.
LeeAnn Spoehr, Director of Health Information and Privacy Officer,
Affinity Health System, Appleton, WI
The move to the electronic health record is changing how healthcare docu-
mentation is done and processed. Meaningful use will require structured
data, leading to less and less “traditional transcription” in the future. At the
same time, many medical transcriptionists are seeking new career paths
where they can use the skills they have, add to them with additional educa-
tion, and move into something new. Medical coding may be the answer for
some.
When comparing the two professions, there are many similarities in the
knowledge base required for medical transcription and medical coding. Both
groups need to have a solid understanding of medical terminology, anatomy
and physiology, pharmacology, and pathophysiology.
This session will address how one organization managed workforce reduc-
tions and coached staff on what was required to make a career path
change.
Page 4
Thursday Concurrent Sessions (continue)
12:20 p.m. to 1:15 p.m. Lunch & WHIMA Delegates
Forum
Delegates to the 2013 AHIMA House of Delegates will be present to present bylaw
amendments approve, for example, Student Membership, and actions of the AHIMA
House of Delegates have approved. Hear about the issues ton a national levels and
Best Practices: Addendums and
Amendments in the Electronic
Health Record
1:20 p.m. to 3:05 p.m.
This session covers 2 time slots
Becky Berling, Manager, Health Informa-
tion Management, Gundersen Health Sys-
tem, La Crosse, WI; Carol Jean DeGroot,
EPIC Trainer and Adjunct Professor, Ras-
mussen College, Green Bay, WI; Maria
Glodosky, RHIA, Application Specialist
HIM, Mayo Clinic Health System, La
Crosse, WI; and Betty Rockendorf, Direc-
tor, Health Information Management & Privacy Officer,
Ministry Door County Medical Center, Sturgeon Bay, WI
In this session, panel members will facilitate a discussion on
patient portals that have lead to more patient requests for
amendment of their medical record. Questions posed and dis-
cussed will be: How organizations handle the request for
amendment? What policies or procedures are in place? What
are the challenges of amending or correcting information in the
Electronic Health Record?
Successful Deployment of a Computer As-
sisted Coding (CAC) Solution
1:20 p.m. to 2:10 p.m.
Mark Hendrix, RHIA, Vice President and General Manager of
precyseCode™ and Precyse CDI Solutions, Wayne, PA
The presenter will evaluate the vision for CAC and address
the benefits of implementing CDI programs and CAC technol-
ogy. In addition, the presenter will discuss planning, deploy-
ment and implementation best practices and identify for the
attendee the benefits of implementing a CDI program before
layering on a CAC platform. The presentation will also identify
implementation challenges and steps to ensure your organiza-
tion is well prepared for implementation success. The session
will conclude with opportunities for CAC program outcomes
and success.
Concurrent Sessions Continue
Meaningful Use: The Journey
to Stage 3
11:20 a.m. to 12:15 p.m.
Reid Haase, REACH HIT Consultant
for Minnesota & North Dakota, Stratis
Health, Bloomington, MN
The presenter will describe the purpose and progression of
Meaningful Use stages and help attendees understand the
expected direction and current thing about Meaningful Use
Stage 3. This session will also address what hospitals and
professionals will need to do to prepare for Stage 3 and iden-
tify how this will contribute to transformation of health care.
Diamonds in the Rough—Forging
Quality Coders for the Future
11:20 a.m. to 12:15 p.m.
Rae Archie, CCS-P, UW Health Education
Specialist, UW Medical Foundation, Middle-
ton, WI and Birgitta Larson Gamez, MPH,
UW Health Coding Education Specialist, UW
Hospital & Clinics, Madison, WI
This session will introduce the innovative ICD-10
Coding Apprenticeship Program at UW Hospital
and Clinics, including how it operates, how it came
into existence, who is involved in the joint venture,
and the benefits that are gained by students, the
school, and the employer. The speakers will discuss lessons learned
after the inaugural semester and plans for going forward.
Page 5
Legal Issues in Mobile Health
Technology
3:20 p.m. to 4:10 p.m.
Mark Dahlby, Attorney; Hall Render Kil-
liam Heath & Lyman, Milwaukee, WI
The convergence of eHealth and mobile
health technologies is enabling remote diag-
nosis, monitoring and therapy for many pa-
tients. This presentation will discuss: When mobile devices and
clinical decision support software become medical devices; the
FDA’s regulations that apply to mHealth and eHealth medical
devices; and, other regulatory considerations for telemedicine
and mHealth, such as data privacy and security.
4:10 p.m. Adjournment
3:05 p.m. - 3:20 p.m.
Break, refreshments & drawing for prizes
Coding Roundtables
2:15 p.m. to 3:05 p.m.
The Roundtables will feature 2 topics:
 E & M Coding
 The Query Process
Select one of the roundtable topics to attend during
this time slot.
Each roundtable will have a facilitator. Join your
coding peers to discuss current coding issues and
solutions. Share ideas with each other and learn from the combined
wealth of knowledge.
The Roundtable on E & M Coding will be facilitated by Denise Reit-
meyer, RHIA from Rasmussen College, Green Bay, WI.
Carla Gechas, Clinical Decision Support Analyst, St. Mary’s Hospital,
Madison, WI will facilitate the roundtable on the query process.
Thursday Concurrent Sessions (continue)
Best Practices: Addendums and Amend-
ments in the Electronic Health Record
(session continues)
2:15 p.m. to 3:05 p.m.
Dual Coding & ICD-10 Preparation
3:20 p.m. to 4:10 p.m.
Kristine Bergmann, RHIA, Ministry Healthcare, Dousman,
WI
Attend this interactive session for information on ICD-10 planning
and implementation strategies. Discussion will include timelines,
dual coding and preparations for “going live” with ICD-10. Atten-
dees are invited to come and share their challenges and strate-
gies in preparation for ICD-10.
Networking
Circle
The Networking Circle offers attendees 
a chance to come together in various 
groups to talk, share a refreshment,  or 
walk along the Drumline Glacial trails.  
Ideas for networking and places to go 
will be provided at conference 
registration 
Page 6
Friday, September 13, 2013
7:30 a.m. – 8:15 a.m. Registration (Coffee Service and Pastries)
8:15 a.m. – 12:15 p.m. Concurrent Sessions
A Competency Based Curriculum for Biomedical
and Health Informatics
8:15 a.m. to 9:05 a.m.
Timothy Patrick, PhD, Associate Professor, UWM, Depart-
ment of Health Informatics and Administration, Milwaukee,
WI
The talk focuses on a kind of tree structure of an informatics cur-
riculum based on general and specific competencies. Within the
time constraints of a two year program, the most general compe-
tencies (the roots) are those required of every student, while the
most specific competencies (the branches) are those required of
students pursuing a particular specialization.
Legislative Action Possibilities
9:10 a.m. to 10:05 a.m.
Chrisann Lemery, RHIA, Senior Healthcare
Consultant and Privacy Officer, Avastone
Technologies, LLC, Little Chute, WI
This session will provide an overview of the legis-
lation impacting health information management,
the advocacy activities of the WHIMA Policy and
Legislative team, the AHIMA Hill Day activities, and advocacy activi-
ties members can perform.
Data Sanity as the Underlying
Catalyst to All Improvement
9:10 a.m. to 12:15 p.m.
This session covers 3 time slots
Davis Balestracci, Consultant, Harmony
Consulting, LLC, Portland, ME
Please forget everything you’ve learned in
your previous “sadistics” courses (No doubt,
you already have!). Data Sanity will introduce a “mind set,” not a
“tool set” – an everyday organizational language to understand
the many lurking guises of variation and react appropriately.
Whether or not people understand statistics, they are already
using statistics; but people don’t need statistics, they need to
solve their problems.
A deeper understanding of variation is far more important than
statistical techniques…many of which become invalid in routine
work environments. This talk will demonstrate several common
statistical traps and how many common data displays unwittingly
create significant waste of precious time and energy. You will
experience how a few elegantly simple—and counterintuitive—
alternatives can create deeper, more productive conversations
about data issues…and be the surprising catalyst for true organ-
izational excellence.
At the end of this session, participants will be able to:
Understand how process-oriented thinking is the foundation
of any improvement approach,
Recognize the futility and unintended destructive effects of
common analyses such as bar graphs, trend lines,
rankings, “traffic lights,” and variance-from-goal re-
ports and, as a result…
...utilize the deceptive power of “plotting the dots”
Make the crucial distinction between “common” and “special”
causes of variation…and totally different strategies for
dealing with each
See how applying a “common cause strategy” could solve a
longstanding organizational problem
Building the Statewide health Information
network
10:20 p.m. to 11:15 a.m.
Joe Kachelski, CEO, WISHIN, Madison, WI
This session will provide information on how
WISHIN’s technical services and network architec-
ture advance compliance with Meaningful Use rules
and position health care organizations for the future
health care delivery, financing and regulatory environment. It will in-
clude information about which organizations have agreed to participate
in WISHIN and a discussion of the roadmap for the future of the state-
wide health information network.
10:05 a.m. to 10:20 a.m. Break
Generations in the Workplace
8:15 a.m. to 9:05 a.m.
Julie Coates, Vice President, Membership
Services, LERN, Inc. River Falls, WI
For the first time in history, there are multiple
generations of adults in substantial numbers in
the workplace. Generational differences affect
how we communicate, our expectations about work, our attitudes
toward co-workers, and how we learn in training situations. This
presentation will provide information on the key characteristics of
each generation and provide information on how to manage and
motivate workers from all the generational groups.
Friday Concurrent Sessions (continue)
Page 7
12:15 p.m. to 1:15 p.m. Lunch & Closing Session & Drawings for Prizes
Closing Session
12:15 p.m. to 1:15 p.m.
Patty Sheridan, AHIMA Past President, AHIMA, Chicago, IL
Driving the Power of Knowledge, Health Information Where and When It’s
Needed (AHIMA’s 2014-2017 Strategic Plan and Vision for HIM)
AHIMA’s long-term goal to drive the power of knowledge and ensure that health information is
where and when it’s needed reflects AHIMA’s continued focus on its vision of advancing the
ethical use of quality health information to promote health and wellness worldwide. As big data
and interoperability create both challenges and opportunities, AHIMA and the HIM profession
are positioned to take leadership roles in consumer education and data analytics, and create
health intelligence that can be used to lower costs and improve patient care.
1:15 p.m. Adjournment
Data Sanity as the Underlying Catalyst to All Im-
provement
11:20 a.m. to 12:15 p.m.
This session continues
Davis Balestracci, Consultant, Harmony Consulting, LLC,
Portland, ME
Health Analytics: Beyond
Meaningful Use
11:20 a.m. to 12:15 a.m.
Patrick O’Donnell, Product & Mar-
keting Manager, Information Sys-
tems, Marshfield Clinic, Marshfield,
WI
The Meaningful Use incentive program
successfully accelerated the adoption of
electronic health record systems by eligible professionals and
hospitals. Now that a majority of providers are capturing medical
information electronically, what can be done with it to support the
triple aim: improve outcomes, lower costs and increase patient
satisfaction? This presentation will demonstrate how Marshfield
Clinic has built an analytics practice to successfully lower costs
and improve patient outcomes for numerous chronic conditions.
It will also highlight the use of predictive and computational ana-
lytics that will dramatically impact care delivery in the future.
Page 8
ICD-10 Training Session for Long Term and Home Health Care
Joint-sponsored by WHIMA & WCTC
September 13 & 14, 2013
Location:
Waukesha County Technical College
Richard T. Anderson Conference Center
800 Main Street, Pewaukee WI 53089
Speakers:
Lynn Kuehn, RHIA and Victoria Wolf, RHIT
(AHIMA Approved ICD-10 Trainers)
Description:
In this two-day program, attendees will be introduced to ICD-10-CM coding conventions, guidelines and the code
set as they pertain to long-term settings. Concepts will be applied through the hands-on coding of scenarios and
realistic case studies from long term care records.
CEUs: 12 CEUs over 2 days
Session Logistics & Responsibilities
Fee: $395 if registered by August 29th. After August 29th, the fee is $495
Books attendees must bring:
ICD-10-CM code set book for each person attending
You can order your books from either of the sources listed below:
$99.95 each plus shipping from Ingenix
https://www.optumcoding.com/Category/100276/
$69.95 each plus shipping from Channel
http://www.channelpublishing.com/?page_id=10
Included in the Conference Fee:
2013 ICD-10-CM Coder Training Manual (AHIMA)
Day 1 – Friday September 13, 2013 Day2 – Saturday September 14, 2013
8:30 – 9:00 Registration 8:30 – 10:15 ICD-10-CM Chapters 19 – 20
9:00 – 10:15 Introduction to ICD-10-CM Lecture and Chapter Specific Case Studies
10:15 – 10:30 BREAK 10:15 – 10:30 BREAK
10:30 – Noon ICD-10-CM Chapters 1 – 3 
Lecture and Chapter Specific Case Studies
10:30 – Noon Chapter 21 
Lecture and Chapter Specific Case Studies
Noon – 1:00 LUNCH (provided) Noon – 1:00 LUNCH (provided)
1:00 – 3:00 ICD-10-CM Chapters 4 – 9 
Lecture and Chapter Specific Case Studies
1:00 – 2:15 Practical Case Studies specifically for 
Long Term Care facilities
3:00 – 3:15 BREAK 2:15 – 2:30 BREAK
3:15 – 5:00 ICD-10-CM Chapters 10 – 14 & 18 
Lecture and Chapter Specific Case Studies
2:30 – 3:45 Practical Case Studies Continued 
Conference Wrap-Up
Page 9
Early Conference Discount
To receive the early registration discount, your regis-
tration must be received by August 29, 2013.
The one and two day conference fees includes access
to all program sessions, including attendee materials,
lunch, and breaks.
Registration fees are based on current membership
status. Fees will be adjusted if the registrant is not a
current AHIMA/WHIMA member or if registration is
received after published deadlines.
Registration
On-Line:
To register online, visit http: //
www.regonline.com/2013whimafallconferencecopy
Website registrations must be charged to Visa,
MasterCard, American Express or Discover. If you
register online, you will immediately receive an elec-
tronic confirmation of your registration.
Phone:
If you are paying for your registration with a
check, call us at: 608-787-0168. Please be
prepared to provide your registration information
when you call. You may register between the hours of
8:30 a.m. and 1:30 p.m. Monday—Thursday. The last
date to register with a check for payment is noon
on August 29, 2013
Fees by August 29
WHIMA Member, Full Conference Pass $185
WHIMA Member, Thursday Conference Pass $150
WHIMA Member, Friday Conference Pass $115
Non-Member, Full Conference Pass $200
Non-Member, Thursday Conference Pass $165
Non-Member, Friday Conference Pass $130
WHIMA Student Member, Full Conference Pass $85
WHIMA Student Member, Thurs Conference Pass $65
WHIMA Student Member, Fri Conference Pass $50
ICD-10 Boot Camp for Long Term Care $395
Payment
WHIMA accepts Visa, MasterCard, American Express
and Discover credit or debit cards.
WHIMA will accept payment by check. However, to
register and pay with a check, you must call the
WHIMA Office between the hours of 8:30 a.m. and
1:30 p.m. M-Th. The last date to register with a check
for payment is noon on August 29, 2013.
All checks for payment must be received in the
WHIMA Office by September 3, 2013 for you to be
considered a registered conference attendee and to
receive a confirmation.
Registration Confirmation
Conference confirmations are immediate if you regis-
ter online. Confirmation for registrations received by
phone will be sent out following receipt and processing
of your check in payment for your registration.
Late, Walk-in & On-Site Registrations
WHIMA will accept late registrations until September
5, 2013, or walk-ins at the conference. There is a $25
additional fee if you register on-site or walk-in. We
cannot guarantee seating, meals or a program for ei-
ther late or walk-in registrations. We recommend that
you arrive by 7:30 a.m. to register for the morning
opening sessions if you are a walk-in.
Consent to Use Photo-
graphic Images
Registration and attendance at, or
participation in, WHIMA meetings
and other activities constitutes an
agreement by the registrant to
WHIMA’s use and distribution (both
now and in the future) of the registration or attendee’s
image or voice in photographs, videotapes, electronic
reproductions and audiotapes of such events and ac-
tivities.
Continuing Education Credits
For the two days of the Fall Conference, a total of 12
General Information and Advance Registration
Save $75
Fees increase by $75 when you register after
Thursday, August 29
Page 10
General Information and Registration Information
Continuing Education credits can be earned. The
breakdown is 7 CE hours for Thursday and 5 for Fri-
day.
Weather and Clothing
Fall weather in Wisconsin can be cool. Dress for the
conference is business casual. We strongly recom-
mend you bring a sweater or jacket, as air condition-
ing in the meeting rooms can be unpredictable.
Substitutions, Cancellations and Refunds
WHIMA, Inc. reserves the right to substitute faculty or
cancel or reschedule programs due to low enrollment
or other unforeseen events. If, for any reason,
WHIMA must cancel this program, registrants will re-
ceive a full refund of the registration fee. Should you
be unable to attend, a prompt refund, less a $60 proc-
essing fee, will be made for cancellations received in
writing prior to September 5, 2013. Cancellation by
telephone is NOT valid. Fax written cancellations to
608-787-0169 or e-mail them to whima@whima.org.
No refunds for any reason will be made after Septem-
ber 5, 2013. Substitutions can be made up to 48
hours before the conference. Non-members who are
substitutes for members are charged at the non-
member fee rate.
Hotel Reservations
The Country Springs Hotel & Con-
ference Center is easy to find off I-
94 in Waukesha County.
Amenities include high speed wire-
less internet throughout the prop-
erty and computer access and
printer capabilities for guests. The
1.5 mile walking and biking trail,
Drumlin Glacial hike/bike trail, can be accessed from
the hotel property. The Westwood Health and Fitness
Center & "The Spa" is adjacent to the Country
Springs Hotel and offers special day rate passes to
Country Springs Hotel guests. You can enjoy the
indoor pool and outdoor courtyard.
Wildflowers Restaurant serves breakfast, lunch and
dinner and Coppers Pub & Grill serves lunch and din-
ner.
The Executive Business Center is designed to meet
all of your on-site business needs. Services include
high speed and color copying and office supplies.
WHIMA has reserved standard rooms at $89 per
night, executive suites at $109 per night and the gov-
ernors suite at $129 per night. Hotel check-in time is
4:00 p.m. and check out is 11 a.m. Reservations will
be accepted at the WHIMA group rate until Monday,
August 12, 2013.
To make your reservation, call 262-547-0201 or
800-247-6640 and ask for the WI Health Informa-
tion Management Association's room block.
Questions
To ask questions regarding the conference content or
registration, contact Sandy Bissen or the WHIMA Of-
fice Manager at 608-787-0168 or e-mail your inquiries
to sbissen@whima.org or whima@whima.org

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HIM Professionals Positioned for Leadership with Data Analytics

  • 1. Page 1 Welcome Page 1 2013 Fall Conference Dear Colleagues, You have probably heard this is the era of “Big Data”. In less than a dec- ade, the U.S. healthcare system has gone digital, replacing paper medical records with electronic health records and introducing a range of point-of- care, mobile, and patient accessed technology. Healthcare information, management of the information and use of the information has reached the tipping point. There is no going back. Stories about healthcare organiza- tions using data to drive improvements in operational performance, quality of care, decision-making, and cost management appear the Wall Street Journal, the New York Times, and the magazine Hospitals & Health Net- works. But how does one turn data into information for the biggest possible impact? What is the skill set required to discover the important patterns in the data and then communicate the results? We have designed this year’s Fall Conference tracks “Performance Prisms” and the “Spectrum of Possi- bilities” to explore current trends, pose future roles for HIM professionals, and offer best practices for change, and new paths to follow for success in using health information to generate new insights into improving health- care. Welcome to the 2013 Fall Conference! The opening general session was selected to provide a framework for ad- vancing enterprise information management and governance. It will offer you the talking points to ensure policies are workable and processes are effective for information management and governance in the digital era. In the closing session, Patty Sheridan will share AHIMA’s long-term goal to drive the power of knowledge and ensure that HIM professionals are posi- tioned to take leadership roles in consumer education and data analytics. A special event for this conference will be the two-day program on ICD-10 for Long Term Care and Home Health Care. Attendees will be introduced to ICD-10-CM coding conventions, guidelines and the code set as they per- tain to long-term care settings. Make plans to join us. Sincerely, Vicki Peshek, RHIA, Fall Conference Team Leader Debbie Case, RHIT, President, WHIMA Sandy Bissen, MS, RHIA, Executive Director, WHIMA Vicki Peshek Debbie Case Sandy Bissen
  • 2. Page 2 At-a-Glance Page 2 7:30—8:15 Registration 8:15—9:05 General Session: Health Information Management & Governance for a Digital Era: Models, Principles & Best Practices Track 1: Performance Prisms Track 2: Spectrum of Possibilities 9:10—10:05 The Accountable Care Organization: Why Ac- countable Care? Why Now? Medical Transcription and the Transition to Coding 10:05—10:20 Break 10:20—11:15 The Changing Landscape of Healthcare Ana- lytics and Quality Improvement: Opportunities for HIM Professionals Panel: Student Clinical Experience: Why is it Important to Host a Student at Your Facility? 11:20—12:15 Meaningful Use: The Journey to Stage 3 Diamonds in the Rough—-Forging Quality Cod- ers for the Future 12:20—1:15 Lunch 1:20—2:10 Panel: Best Practices: Addendums and Amendments in the Electronic Health Record Successful Deployment of a Computer As- sisted Coding (CAC) Solution 2:15—3:05 Best Practices Panel (Session continues) Roundtables: 1) E & M, and 2) Query Process 3:05—3:20 Break 3:20—4:10 Legal Issues in Mobile Health Technology Dual Coding & ICD-10 Preparation 5:30—7:30 Networking Circles 7:30—8:15 Registration Track 1: Performance Prisms Track 2: Spectrum of Possibilities 8:15—9:05 Generations in the Workplace A Competency Based Curriculum for Biomedi- cal and Health Informatics 9:10—10:05 Legislative Action Possibilities Data Sanity as the Underlying Catalyst to All Improvement 10:05—10:20 Break 10:20—11:15 Building the Statewide Health Information Net- work Data Sanity (session continues) 11:20—12:15 Health Analytics: Beyond Meaningful Use Data Sanity (session continues) 12:15—1:15 Lunch and Closing Session: ”Driving the Power of Knowledge, Health Information Where & When It is Needed” Friday, September 13 Thursday, September 12 Boot Camp for Long Term Care & Home Health— September 13 and 14 ICD-10
  • 3. Page 3 Thursday, September 12, 2013 2013 Fall Conference Program Schedule 10:05 a.m. – 10:20 a.m. Break 9:10 a.m. – 12:20 p.m. Concurrent Sessions Student Clinical Experience: Why is It Im- portant to Host a Student at Your Facility? 10:20 a.m. to 11:15 a.m. Kathy Eaton, RHIT, System HIM Supervisor, Agnesian HealthCare, Fond du Lac; WI, Kerry Heinecke, RHIA, Health Informatics & Information Management Pro- gram Director, Mid-State Technical College, Marsh- field, WI; Kathy Schleis, RHIA, Team Leader Medical Record/Privacy Officer, Bellin Health, Green Bay, WI; and Frank Waterstraat, PhD, RHIA, Health Information Management & Technology Program Director, UW-Extension, Madison, WI An interactive panel session designed to share ideas and make connec- tions on ways to better prepare the student for the workforce and en- hance the student professional practice experience. It is your chance to learn about how you can play a part in enriching the knowledge base for students by sharing real-life scenarios for your work place setting. Opening General Session 8:15 to 9:05 a.m. Linda Kloss, Principal, Kloss Strategic Advisors, Ltd., Chicago, IL Health Information Management & Governance for a Digital Era: Models, Principles & Best Practices Healthcare’s information transformation has been nothing short of remarkable. In 2013, the US reaches the half- way mark in digitizing health information. The policies and practices for the management and governance of digital and hybrid information have not kept pace with the technology and its imperative that healthcare organiza- tions, led by HIM professionals, take an enterprise view of their information assets. This presentation will provide a framework for advancing enterprise information management and governance. It will offer the talking points to help you make the case and it will describe approaches being used by information management professionals in other information inten- sive industries and by proactive HIM professionals in the US and Canada. The Changing Landscape of Healthcare Ana- lytics and Quality Improvement: Opportunities for HIM Professionals 10:20 a.m. to 11:15 a.m. Linda Kloss, Principal, Kloss Strategic Advisors, Ltd., Chicago, IL Quality improvement in recent decades has been aligned with a volume driven fee for service business model, but accountable care is raising the bar. To succeed under risk-based payment requires effective use of information to manage high-risk popula- tions, improve care processes, outcomes, and resource use. In this session, participants will examine the evolving informa- tion and analytics requirements to succeed in a value based health care system. New models and approaches to organizing for data-driven performance improvement, including engaging individuals, families and communities in health improvement, are discussed along with the challenges for HIM and quality professionals. The Accountable Care Organization: Why Accountable Care Why Now? 9:10 a.m. to 10:05 a.m. Christine Baker, RN, PhD, Administrative Director of Quality & Safety Systems, St. Mary’s Hospital, Madison, WI and Kim Vol- berg, Director of Quality & Care Manage- ment, Dean Clinic, Madison, WI The Accountable Care Organization (ACO) is an essential pillar for the health of populations and the delivery of high value health care to all pa- tients. Created under the provisions of the Pa- tient Protection and Affordable Care Act of 2010, Medicare ACOs bring together healthcare providers and organizations to deliver highly coordinated care, preventive services, and chronic disease management. This presentation will describe why the US health care system needs accountable care and provide an overview of the structure and quality program of the Dean and St. Mary’s ACO in Madison, WI. Medical Transcription and the Transition to Coding 9:10 a.m. to 10:05 a.m. LeeAnn Spoehr, Director of Health Information and Privacy Officer, Affinity Health System, Appleton, WI The move to the electronic health record is changing how healthcare docu- mentation is done and processed. Meaningful use will require structured data, leading to less and less “traditional transcription” in the future. At the same time, many medical transcriptionists are seeking new career paths where they can use the skills they have, add to them with additional educa- tion, and move into something new. Medical coding may be the answer for some. When comparing the two professions, there are many similarities in the knowledge base required for medical transcription and medical coding. Both groups need to have a solid understanding of medical terminology, anatomy and physiology, pharmacology, and pathophysiology. This session will address how one organization managed workforce reduc- tions and coached staff on what was required to make a career path change.
  • 4. Page 4 Thursday Concurrent Sessions (continue) 12:20 p.m. to 1:15 p.m. Lunch & WHIMA Delegates Forum Delegates to the 2013 AHIMA House of Delegates will be present to present bylaw amendments approve, for example, Student Membership, and actions of the AHIMA House of Delegates have approved. Hear about the issues ton a national levels and Best Practices: Addendums and Amendments in the Electronic Health Record 1:20 p.m. to 3:05 p.m. This session covers 2 time slots Becky Berling, Manager, Health Informa- tion Management, Gundersen Health Sys- tem, La Crosse, WI; Carol Jean DeGroot, EPIC Trainer and Adjunct Professor, Ras- mussen College, Green Bay, WI; Maria Glodosky, RHIA, Application Specialist HIM, Mayo Clinic Health System, La Crosse, WI; and Betty Rockendorf, Direc- tor, Health Information Management & Privacy Officer, Ministry Door County Medical Center, Sturgeon Bay, WI In this session, panel members will facilitate a discussion on patient portals that have lead to more patient requests for amendment of their medical record. Questions posed and dis- cussed will be: How organizations handle the request for amendment? What policies or procedures are in place? What are the challenges of amending or correcting information in the Electronic Health Record? Successful Deployment of a Computer As- sisted Coding (CAC) Solution 1:20 p.m. to 2:10 p.m. Mark Hendrix, RHIA, Vice President and General Manager of precyseCode™ and Precyse CDI Solutions, Wayne, PA The presenter will evaluate the vision for CAC and address the benefits of implementing CDI programs and CAC technol- ogy. In addition, the presenter will discuss planning, deploy- ment and implementation best practices and identify for the attendee the benefits of implementing a CDI program before layering on a CAC platform. The presentation will also identify implementation challenges and steps to ensure your organiza- tion is well prepared for implementation success. The session will conclude with opportunities for CAC program outcomes and success. Concurrent Sessions Continue Meaningful Use: The Journey to Stage 3 11:20 a.m. to 12:15 p.m. Reid Haase, REACH HIT Consultant for Minnesota & North Dakota, Stratis Health, Bloomington, MN The presenter will describe the purpose and progression of Meaningful Use stages and help attendees understand the expected direction and current thing about Meaningful Use Stage 3. This session will also address what hospitals and professionals will need to do to prepare for Stage 3 and iden- tify how this will contribute to transformation of health care. Diamonds in the Rough—Forging Quality Coders for the Future 11:20 a.m. to 12:15 p.m. Rae Archie, CCS-P, UW Health Education Specialist, UW Medical Foundation, Middle- ton, WI and Birgitta Larson Gamez, MPH, UW Health Coding Education Specialist, UW Hospital & Clinics, Madison, WI This session will introduce the innovative ICD-10 Coding Apprenticeship Program at UW Hospital and Clinics, including how it operates, how it came into existence, who is involved in the joint venture, and the benefits that are gained by students, the school, and the employer. The speakers will discuss lessons learned after the inaugural semester and plans for going forward.
  • 5. Page 5 Legal Issues in Mobile Health Technology 3:20 p.m. to 4:10 p.m. Mark Dahlby, Attorney; Hall Render Kil- liam Heath & Lyman, Milwaukee, WI The convergence of eHealth and mobile health technologies is enabling remote diag- nosis, monitoring and therapy for many pa- tients. This presentation will discuss: When mobile devices and clinical decision support software become medical devices; the FDA’s regulations that apply to mHealth and eHealth medical devices; and, other regulatory considerations for telemedicine and mHealth, such as data privacy and security. 4:10 p.m. Adjournment 3:05 p.m. - 3:20 p.m. Break, refreshments & drawing for prizes Coding Roundtables 2:15 p.m. to 3:05 p.m. The Roundtables will feature 2 topics:  E & M Coding  The Query Process Select one of the roundtable topics to attend during this time slot. Each roundtable will have a facilitator. Join your coding peers to discuss current coding issues and solutions. Share ideas with each other and learn from the combined wealth of knowledge. The Roundtable on E & M Coding will be facilitated by Denise Reit- meyer, RHIA from Rasmussen College, Green Bay, WI. Carla Gechas, Clinical Decision Support Analyst, St. Mary’s Hospital, Madison, WI will facilitate the roundtable on the query process. Thursday Concurrent Sessions (continue) Best Practices: Addendums and Amend- ments in the Electronic Health Record (session continues) 2:15 p.m. to 3:05 p.m. Dual Coding & ICD-10 Preparation 3:20 p.m. to 4:10 p.m. Kristine Bergmann, RHIA, Ministry Healthcare, Dousman, WI Attend this interactive session for information on ICD-10 planning and implementation strategies. Discussion will include timelines, dual coding and preparations for “going live” with ICD-10. Atten- dees are invited to come and share their challenges and strate- gies in preparation for ICD-10. Networking Circle The Networking Circle offers attendees  a chance to come together in various  groups to talk, share a refreshment,  or  walk along the Drumline Glacial trails.   Ideas for networking and places to go  will be provided at conference  registration 
  • 6. Page 6 Friday, September 13, 2013 7:30 a.m. – 8:15 a.m. Registration (Coffee Service and Pastries) 8:15 a.m. – 12:15 p.m. Concurrent Sessions A Competency Based Curriculum for Biomedical and Health Informatics 8:15 a.m. to 9:05 a.m. Timothy Patrick, PhD, Associate Professor, UWM, Depart- ment of Health Informatics and Administration, Milwaukee, WI The talk focuses on a kind of tree structure of an informatics cur- riculum based on general and specific competencies. Within the time constraints of a two year program, the most general compe- tencies (the roots) are those required of every student, while the most specific competencies (the branches) are those required of students pursuing a particular specialization. Legislative Action Possibilities 9:10 a.m. to 10:05 a.m. Chrisann Lemery, RHIA, Senior Healthcare Consultant and Privacy Officer, Avastone Technologies, LLC, Little Chute, WI This session will provide an overview of the legis- lation impacting health information management, the advocacy activities of the WHIMA Policy and Legislative team, the AHIMA Hill Day activities, and advocacy activi- ties members can perform. Data Sanity as the Underlying Catalyst to All Improvement 9:10 a.m. to 12:15 p.m. This session covers 3 time slots Davis Balestracci, Consultant, Harmony Consulting, LLC, Portland, ME Please forget everything you’ve learned in your previous “sadistics” courses (No doubt, you already have!). Data Sanity will introduce a “mind set,” not a “tool set” – an everyday organizational language to understand the many lurking guises of variation and react appropriately. Whether or not people understand statistics, they are already using statistics; but people don’t need statistics, they need to solve their problems. A deeper understanding of variation is far more important than statistical techniques…many of which become invalid in routine work environments. This talk will demonstrate several common statistical traps and how many common data displays unwittingly create significant waste of precious time and energy. You will experience how a few elegantly simple—and counterintuitive— alternatives can create deeper, more productive conversations about data issues…and be the surprising catalyst for true organ- izational excellence. At the end of this session, participants will be able to: Understand how process-oriented thinking is the foundation of any improvement approach, Recognize the futility and unintended destructive effects of common analyses such as bar graphs, trend lines, rankings, “traffic lights,” and variance-from-goal re- ports and, as a result… ...utilize the deceptive power of “plotting the dots” Make the crucial distinction between “common” and “special” causes of variation…and totally different strategies for dealing with each See how applying a “common cause strategy” could solve a longstanding organizational problem Building the Statewide health Information network 10:20 p.m. to 11:15 a.m. Joe Kachelski, CEO, WISHIN, Madison, WI This session will provide information on how WISHIN’s technical services and network architec- ture advance compliance with Meaningful Use rules and position health care organizations for the future health care delivery, financing and regulatory environment. It will in- clude information about which organizations have agreed to participate in WISHIN and a discussion of the roadmap for the future of the state- wide health information network. 10:05 a.m. to 10:20 a.m. Break Generations in the Workplace 8:15 a.m. to 9:05 a.m. Julie Coates, Vice President, Membership Services, LERN, Inc. River Falls, WI For the first time in history, there are multiple generations of adults in substantial numbers in the workplace. Generational differences affect how we communicate, our expectations about work, our attitudes toward co-workers, and how we learn in training situations. This presentation will provide information on the key characteristics of each generation and provide information on how to manage and motivate workers from all the generational groups.
  • 7. Friday Concurrent Sessions (continue) Page 7 12:15 p.m. to 1:15 p.m. Lunch & Closing Session & Drawings for Prizes Closing Session 12:15 p.m. to 1:15 p.m. Patty Sheridan, AHIMA Past President, AHIMA, Chicago, IL Driving the Power of Knowledge, Health Information Where and When It’s Needed (AHIMA’s 2014-2017 Strategic Plan and Vision for HIM) AHIMA’s long-term goal to drive the power of knowledge and ensure that health information is where and when it’s needed reflects AHIMA’s continued focus on its vision of advancing the ethical use of quality health information to promote health and wellness worldwide. As big data and interoperability create both challenges and opportunities, AHIMA and the HIM profession are positioned to take leadership roles in consumer education and data analytics, and create health intelligence that can be used to lower costs and improve patient care. 1:15 p.m. Adjournment Data Sanity as the Underlying Catalyst to All Im- provement 11:20 a.m. to 12:15 p.m. This session continues Davis Balestracci, Consultant, Harmony Consulting, LLC, Portland, ME Health Analytics: Beyond Meaningful Use 11:20 a.m. to 12:15 a.m. Patrick O’Donnell, Product & Mar- keting Manager, Information Sys- tems, Marshfield Clinic, Marshfield, WI The Meaningful Use incentive program successfully accelerated the adoption of electronic health record systems by eligible professionals and hospitals. Now that a majority of providers are capturing medical information electronically, what can be done with it to support the triple aim: improve outcomes, lower costs and increase patient satisfaction? This presentation will demonstrate how Marshfield Clinic has built an analytics practice to successfully lower costs and improve patient outcomes for numerous chronic conditions. It will also highlight the use of predictive and computational ana- lytics that will dramatically impact care delivery in the future.
  • 8. Page 8 ICD-10 Training Session for Long Term and Home Health Care Joint-sponsored by WHIMA & WCTC September 13 & 14, 2013 Location: Waukesha County Technical College Richard T. Anderson Conference Center 800 Main Street, Pewaukee WI 53089 Speakers: Lynn Kuehn, RHIA and Victoria Wolf, RHIT (AHIMA Approved ICD-10 Trainers) Description: In this two-day program, attendees will be introduced to ICD-10-CM coding conventions, guidelines and the code set as they pertain to long-term settings. Concepts will be applied through the hands-on coding of scenarios and realistic case studies from long term care records. CEUs: 12 CEUs over 2 days Session Logistics & Responsibilities Fee: $395 if registered by August 29th. After August 29th, the fee is $495 Books attendees must bring: ICD-10-CM code set book for each person attending You can order your books from either of the sources listed below: $99.95 each plus shipping from Ingenix https://www.optumcoding.com/Category/100276/ $69.95 each plus shipping from Channel http://www.channelpublishing.com/?page_id=10 Included in the Conference Fee: 2013 ICD-10-CM Coder Training Manual (AHIMA) Day 1 – Friday September 13, 2013 Day2 – Saturday September 14, 2013 8:30 – 9:00 Registration 8:30 – 10:15 ICD-10-CM Chapters 19 – 20 9:00 – 10:15 Introduction to ICD-10-CM Lecture and Chapter Specific Case Studies 10:15 – 10:30 BREAK 10:15 – 10:30 BREAK 10:30 – Noon ICD-10-CM Chapters 1 – 3  Lecture and Chapter Specific Case Studies 10:30 – Noon Chapter 21  Lecture and Chapter Specific Case Studies Noon – 1:00 LUNCH (provided) Noon – 1:00 LUNCH (provided) 1:00 – 3:00 ICD-10-CM Chapters 4 – 9  Lecture and Chapter Specific Case Studies 1:00 – 2:15 Practical Case Studies specifically for  Long Term Care facilities 3:00 – 3:15 BREAK 2:15 – 2:30 BREAK 3:15 – 5:00 ICD-10-CM Chapters 10 – 14 & 18  Lecture and Chapter Specific Case Studies 2:30 – 3:45 Practical Case Studies Continued  Conference Wrap-Up
  • 9. Page 9 Early Conference Discount To receive the early registration discount, your regis- tration must be received by August 29, 2013. The one and two day conference fees includes access to all program sessions, including attendee materials, lunch, and breaks. Registration fees are based on current membership status. Fees will be adjusted if the registrant is not a current AHIMA/WHIMA member or if registration is received after published deadlines. Registration On-Line: To register online, visit http: // www.regonline.com/2013whimafallconferencecopy Website registrations must be charged to Visa, MasterCard, American Express or Discover. If you register online, you will immediately receive an elec- tronic confirmation of your registration. Phone: If you are paying for your registration with a check, call us at: 608-787-0168. Please be prepared to provide your registration information when you call. You may register between the hours of 8:30 a.m. and 1:30 p.m. Monday—Thursday. The last date to register with a check for payment is noon on August 29, 2013 Fees by August 29 WHIMA Member, Full Conference Pass $185 WHIMA Member, Thursday Conference Pass $150 WHIMA Member, Friday Conference Pass $115 Non-Member, Full Conference Pass $200 Non-Member, Thursday Conference Pass $165 Non-Member, Friday Conference Pass $130 WHIMA Student Member, Full Conference Pass $85 WHIMA Student Member, Thurs Conference Pass $65 WHIMA Student Member, Fri Conference Pass $50 ICD-10 Boot Camp for Long Term Care $395 Payment WHIMA accepts Visa, MasterCard, American Express and Discover credit or debit cards. WHIMA will accept payment by check. However, to register and pay with a check, you must call the WHIMA Office between the hours of 8:30 a.m. and 1:30 p.m. M-Th. The last date to register with a check for payment is noon on August 29, 2013. All checks for payment must be received in the WHIMA Office by September 3, 2013 for you to be considered a registered conference attendee and to receive a confirmation. Registration Confirmation Conference confirmations are immediate if you regis- ter online. Confirmation for registrations received by phone will be sent out following receipt and processing of your check in payment for your registration. Late, Walk-in & On-Site Registrations WHIMA will accept late registrations until September 5, 2013, or walk-ins at the conference. There is a $25 additional fee if you register on-site or walk-in. We cannot guarantee seating, meals or a program for ei- ther late or walk-in registrations. We recommend that you arrive by 7:30 a.m. to register for the morning opening sessions if you are a walk-in. Consent to Use Photo- graphic Images Registration and attendance at, or participation in, WHIMA meetings and other activities constitutes an agreement by the registrant to WHIMA’s use and distribution (both now and in the future) of the registration or attendee’s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and ac- tivities. Continuing Education Credits For the two days of the Fall Conference, a total of 12 General Information and Advance Registration Save $75 Fees increase by $75 when you register after Thursday, August 29
  • 10. Page 10 General Information and Registration Information Continuing Education credits can be earned. The breakdown is 7 CE hours for Thursday and 5 for Fri- day. Weather and Clothing Fall weather in Wisconsin can be cool. Dress for the conference is business casual. We strongly recom- mend you bring a sweater or jacket, as air condition- ing in the meeting rooms can be unpredictable. Substitutions, Cancellations and Refunds WHIMA, Inc. reserves the right to substitute faculty or cancel or reschedule programs due to low enrollment or other unforeseen events. If, for any reason, WHIMA must cancel this program, registrants will re- ceive a full refund of the registration fee. Should you be unable to attend, a prompt refund, less a $60 proc- essing fee, will be made for cancellations received in writing prior to September 5, 2013. Cancellation by telephone is NOT valid. Fax written cancellations to 608-787-0169 or e-mail them to whima@whima.org. No refunds for any reason will be made after Septem- ber 5, 2013. Substitutions can be made up to 48 hours before the conference. Non-members who are substitutes for members are charged at the non- member fee rate. Hotel Reservations The Country Springs Hotel & Con- ference Center is easy to find off I- 94 in Waukesha County. Amenities include high speed wire- less internet throughout the prop- erty and computer access and printer capabilities for guests. The 1.5 mile walking and biking trail, Drumlin Glacial hike/bike trail, can be accessed from the hotel property. The Westwood Health and Fitness Center & "The Spa" is adjacent to the Country Springs Hotel and offers special day rate passes to Country Springs Hotel guests. You can enjoy the indoor pool and outdoor courtyard. Wildflowers Restaurant serves breakfast, lunch and dinner and Coppers Pub & Grill serves lunch and din- ner. The Executive Business Center is designed to meet all of your on-site business needs. Services include high speed and color copying and office supplies. WHIMA has reserved standard rooms at $89 per night, executive suites at $109 per night and the gov- ernors suite at $129 per night. Hotel check-in time is 4:00 p.m. and check out is 11 a.m. Reservations will be accepted at the WHIMA group rate until Monday, August 12, 2013. To make your reservation, call 262-547-0201 or 800-247-6640 and ask for the WI Health Informa- tion Management Association's room block. Questions To ask questions regarding the conference content or registration, contact Sandy Bissen or the WHIMA Of- fice Manager at 608-787-0168 or e-mail your inquiries to sbissen@whima.org or whima@whima.org