The document contains interview questions for a call center position at Vodafone. Some of the questions asked include why the candidate wants to work at Vodafone, what they know about customer service, why they want to work as a call center agent, what their strengths and weaknesses are, how they would handle an abusive customer, how they would achieve their goals, why they left their previous job, an example of working under stress, their best achievement, the relationship between a customer service agent and designer, the types of customer service fields, and where they see themselves in 3 years.

1. Call
Center
Interview
Questions

2. Why would you like to apply in Vodafone Vacancy?
Because I think Vodafone is one of the largest Telecommunications in
Egypt & also World wide. also as multinational company I expect to
have good management & supervision.
And looking forward to get promoted fast in Vodafone as a Large
company always makes expansion for new projects.

3. What do you know about customer service?
Customer service is the basic stage at any respectable company,
which makes the relation between the customer and his company
much better by serving him by perfect way to reach his satisfaction
and there are three types of customer service field by phone , face to
face and public relationship

4. Why do you apply the customer service offer?
or
why do you want to work as call center agent?
Because I have personal skills qualified me for this job like
"good communication skills, good listener, sociable, friendly,
Calm, like to help people and I have the ability to work in team
work

5. What are the strength / positive points in your personality?
I'm an organized person, dependable person, hard
worker, calm, have the ability to work under stress and have the
ability to solve problems

6. What are the weakness / negative points in your personality?
I like to learn more of thing at the same time and that makes
me lose focus on learning one thing or more carefully

7. What will you do if the customer abused you during call ?!
I will try to make him calm down by listening to him carefully and
talking to him in a polite way
I will try to be calm with out any stirring reaction
I'll be good listener to him
- let him to explain all the problem to me
- I'll take my steps to solve this problem and following with the
customer till solve it and reach his satisfaction
- after that I'll take all my steps to avoid this problem in the future

8. What will you use in your work to over achieve your goals?
The good listening, the concentration, the patience and the
punctuality in my information

9. Why you left your previous work?
To Increase my salary, also to seek stability in my career & get
promoted faster in a large organization like yourselves.

10. Tell me a time you work under stress?
When I was in the final year at university, the tension and
sadness in control of my life because my sister
was in the hospital throughout the period of exams .. but I
could most successful and learned how to achieve what I want
.. Whatever the pressure or stress around me

11. What the best thing you achieved in your life?
Getting graduated with excellent garde, even under the
country's circumstances I'm still capable of achieving Success in
my job and promotion in the posts.

12. What is the same relation between the customer service agent
and the designer?
Both of them aim to fulfill the customers needs

13. What are the types of the customer service field?
1- Face to face
2- By phone
3- Public relationships

14. What are you see yourself after 3 years?
I hope to get higher positions and promotions in my work such
as team leader , both in customer service or, Human
Development Department
And that because I will not suffice to work only, but i will try to
take more courses that will help me to
success and innovation in the area in which I work in it. And
then access to the highest