The online Master of Science in Quality Assurance (MSQA) degree program is designed to prepare professionals in quality, engineering, science, management, health care, government and service industries for career advancement. Topics covered include Total Quality Management (TQM), Six Sigma, ISO 9000, reliability, benchmarking, process improvement, quality control, human factors in quality assurance, measurement and testing techniques, quality project management, productivity, quality function management, and customer satisfaction. The MSQA is available entirely online or at your place of business. For information about setting up classes at your place of business, call 310-243-3880 or e-mail at msqa@csudh.edu.

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Welcome to the CSUDH Quality Assurance Program

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Agenda
What is
Quality
Assurance?
What Does a
Career in
Quality
Assurance
Involve?
What can Quality
Assurance do for
your career?
Student
Outcomes
MS in Quality
Assurance at
CSUDH
CSUDH Quality Assurance Webinar

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Rochelle Cook
• Over 20 years of experience in engineering and project management roles in manufacturing and
healthcare sectors. Mentoring/coaching for thesis/dissertation process and writing. Instructs QAS
511 Quality Function Management and TQM (3 Units).
• She holds a Bachelor of Science in Textile Management & Technology from Auburn University
and a Master of Science in Industrial Engineering from North Carolina State University. Rochelle
also holds a PhD in Leadership Studies from North Carolina A&T State University. She is a Six
Sigma Master Black Belt, Certified professional in healthcare quality (CPHQ), Quality Engineer,
and Project Management Professional (PMP®). Her hobbies include mentoring, long distance
running, and traveling.
• Subject Matter Expertise: Team Facilitation; Process Improvement; Six Sigma Certification
Training; Scholarly Writing Review
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PhD, MS, BS, PMP, CPHQ, ASQ CMBB

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What is Quality Assurance
• Dictionary:
A system for ensuring a desired level of quality in the development, production, or delivery of
products and services
• American Society for Quality (ASQ) Definition
Part of quality management focused on providing confidence that quality requirements will be
fulfilled." Kubiak (2012) further describes quality assurance as the actions taken to yield confidence
that customer expectations are met. Understanding and applying QA helps organizations achieve
their strategic goals while remaining relevant and competitive in their respective fields.
CSUDH Quality Assurance Webinar

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Quality Assurance Topics
Total Quality Management
Healthcare
Process Improvement
Reliability
Human Factors
Measurement & Testing
Lean Six Sigma / ISO 9000
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What Does a Career in Quality Assurance Involve?
Types of companies
that employ quality
professionals
What does a quality assurance
professional do?
• Company Type #1
• Company Type #2
• Company Type #3
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Industries/Functional Areas
• Quality Engineer - Manufacturing
• Regulatory Compliance Officer - Biopharmaceuticals
• Software Quality Manager - IT
• Biotechnology
• Healthcare
• Aerospace engineering
• Information technology
• New product development
• Regulatory compliance.

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Why is Quality Assurance Important in Today’s Economy?
Source: World Economic Forum
$90k According to Quality Progress Magazine (December, 2018), the average
annual salary for quality professionals was over $90k.
Quality management is essential for customer satisfaction which
eventually leads to customer loyalty.
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What Salary can I Earn as a QA Professional?

8. Why CSUDH?
Leader in Quality Assurance Education Online since 1996
Past students have won quality awards,
including the Malcolm Baldridge Award
Graduates in all
industries
Faculty expertise Top quality online learning environment
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CSUDH Quality Assurance Webinar

9. Student Outcomes
62%
earned a salary increase or
promotion after graduation
89%
considered courses relevant to
industry demands
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91%
felt the degree would be helpful
to their career advancement
92%
gained knowledge and skills
required for their job

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“My experience of the MSQA program was challenging, fulfilling, rewarding
and fun. The curriculum provided a wealth of theoretical knowledge and
industrial applications that I was able to apply throughout my career.
”
“The lessons the professors taught in the classes were easily applied to
real life practical applications at work. This made me stand out in the
professional setting.
”
“I met some remarkable folks (students and faculty) that are, to this
day, very dear friends of mine. We are forever bonded by our
experience of the CSU Dominguez Hills QA program.
”
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What our students are saying...

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CSUDH Quality Assurance Instructors
Wide range of skills and experience Faculty have Real-world experience in
Technical Skills
Management Experience
Quality Industry Experts
Professional Experience
Aerospace
Manufacturing
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Healthcare
Petrochemical

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Quality Assurance Courses
Advanced
Probability and
Statistics
Quality Function
Management &
TQM
Advanced
Experimental
Design
Reliability
Manufacturing
Human Factors in
Quality
Assurance
Statistical Quality
Control and
Sampling
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Directed
Research
Measurement and
Testing
Techniques
Quality Project
Management &
Productivity
Electives
Thesis Project

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Quality Assurance Courses
Quality Function
Management &
TQM
Statistical Quality
Control for
Service
Professionals
Human Factors in
Quality
Assurance
Customer
Satisfaction &
Quality
Assurance
Quality Project
Management &
Productivity
Quality
Assurance for the
Service Delivery
Process
Service and Healthcare
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Electives
Directed
Research
Thesis or Project

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Quality Assurance Courses
Process Control
and Capability
Applied Systems
Reliability,
Maintainability
and Safety
Supplier Quality
Assurance
Software
Reliability
Elective Courses
Quality
Measurement
ISO 9000 and the
Audit Function
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Change
Management
Lean
Manufacturing
Evaluation and
Outcome
Analysis for
Healthcare
Six Sigma
Principles and
Applications
Good
Manufacturing
Practices
Quality Function
Deployment
Food and Drug
Law
Biomedical
Quality Control
Methods
Risk Management
in FDA Related
Industries

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Advantages of Having a Master’s Degree
MSQA will reinforce
your intellectual
capital and facilitate
your professional
development
Having a Master’s is
equivalent to coming
in with 2 years of
experience
Position yourself to
remain current in this
cutting edge field
while building on your
existing experience
+ +
CSUDH Quality Assurance Webinar

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Program Admission Requirements
A bachelor’s degree
with a GPA of 2.75 or higher.
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Tuition
Cost: $330 per credit (33 credits total)
Cost of MS Program: $10,890 + books & other fees
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Steps to Application
Apply via Cal State Apply ►
Applicants must provide an official transcript
from each postsecondary institution
attended (post-baccalaureate course work
included) be sent to the Admissions Office
at admit@csudh.edu.
Send two letters of support and
a Statement of Purpose (why you
want to be in the program) for your
application to Milt Krivokuca
at mkrivokuca@csudh.edu
Contact your previous college(s)
to request official transcripts.
Send two letters of
support and a Statement
of Purpose
STEP 1
STEP 2
STEP 3
If the institution providing the transcript
can only mail the transcript, mail it to:
Admissions Office
CSU Dominguez Hills
1000 E. Victoria Street
Carson, CA 90747
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Important Deadlines
Fall Application Deadline
(Cal State Apply)
Registration Deadline
(after program acceptance)
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How to reach us
Email: msqa@csudh.edu
Telephone: 310-243-3880
Website: https://www.csudh.edu/qa-ms/
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Q&A
You may ask a question by typing in the
“Question” box located at the right-hand side of
your screen
for joining us today!!
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