A presentation by Nick Keane, Digital Engagement Business Adviser, College of Policing on digital engagement and public confidence, delivered at the Police Foundation's annual conference 'Policing and Justice for a Digital Age'.
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Nick Keane, Digital Engagement Business Adviser, College of Policing
1. Social Media and the
Police
#thinkdigital
@nickkeane
Presented by: Nick Keane
Senior Policy Advisor – Digital and Social Media
Date: 1st
December 2016
2. The brief
• What are the implications of digital technology, and
particularly social media, for public confidence?
• What is the police service currently doing to improve
engagement through digital and social media
channels?
• What are the main risks of work in this area and how
can they be tackled?
• What is the College doing to promote best practice?
9. What are the risks to an organisation for
using social media?
• Reputational risks
• Operational risks
• Information security
• Regulatory compliance
10. How are UK Policing using social media?
• Warning and informing in critical incidents
• Reassurance at time of crisis
• Targeted appeals
• Contact and communication
15. Police Commissioner Ian Dyson on online crime
• “Every month Action Fraud receives 40,00
reports, half a million as year and we know
from the stats that’s only a small percentage
of what is going on….you cannot enforce your
way out of this. It’s physically impossible….It
has to be about prevention and protection.”
• Interview 27th
August 2016
16. In the community
• 23%, or an estimated 12.6 million adults in the
UK who don’t have the required level of Basic
Digital Skills.
• Source Dot.everyone
17. In the community
• Managing information – use a search engine
• Communication – send/respond to messages
online
• Transacting – buy item online/download app
• Create – complete an application form online
• Problem solving – verify information
cource/solve problem with online support
18. Real lives, real crime
• Young people’s perception of police skills
• “Young people would not go to the police about
online issues, because the police just say to them
block the person who is bullying and everything will
be ok.”
• “I want the police to be approachable and actually
do something about it, rather than be unreliable.”
• “Online issues don’t get taken seriously.”
19. Real lives, real crime
• Training
• Report highlights variety of skill sets in staff – some
good – however:
• “I am 46 years old, I do not have a computer; what
do I know about Facebook?”
20. Digital Leadership
• Understanding how to use different platforms
• Understanding how the digital eco-system
works and how to apply it to their area of
business.
• Having the right leadership style for the
iterative, fast and agile digital world.
21. Good Practice
• Emergent work from academia points to the
problem of measuring impact
• Phishing, trolling, malware, online scams,
revenge pornography, sexting and the
proliferation of child abuse imagery go largely
unrecorded, unanalysed and , as a result, are
largely not fully understood. – Policing Vision
2025
23. The brief
• What are the implications of digital technology, and
particularly social media, for public confidence?
• What is the police service currently doing to improve
engagement through digital and social media
channels?
• What are the main risks of work in this area and how
can they be tackled?
• What is the College doing to promote best practice?
25. Social Media and the
Police
#thinkdigital
@nickkeane
Presented by: Nick Keane
Senior Policy Advisor – Digital and Social Media
Date:1st
December 2016