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Q4 Google Search & Shopping Best Practices
For Advanced Strategies
Conquering Q4: A Holiday Planning Series for Marketers
Today’s Timeline | Paid Media
Conquering Q4: A Holiday Planning Series for Marketers
3 days. 11 sessions. 21 digital marketing experts.
TINUITI & TEADS PRESENTS:
5 Top Tips to Leverage Video
for a More Effective Q4 Display
Strategy
TINUITI & ASPIRE IQ
PRESENTS:
Boost Brand & Product
Discovery with a Paid Social
Diversification Strategy
11:00 – 11:45am PST 12:30 – 1:15pm PST11:45am – 12:30pm PST10:45 – 11:00am PST
TINUITI PRESENTS:
Q4 Google Search & Shopping
Best Practices For Advanced
Strategies
TINUITI PRESENTS:
How to Build Your Perfect Q4
Marketing Mix for a Holistic
Holiday Strategy
Today’s Speakers
Linda Yonemoto
Strategist, Shopping & Feeds
Shenise Wigfall
Director, Paid Search
4
1.Pandemic Holiday Impact
2.Budgeting for the Seasonality Adjustments and the unknown
3.Finding your Audience
4.Search & Shopping Cohesive Strategies
5.Q&A
Agenda
Poll Question
How are consumers able to purchase your products?
● Brick and Mortar locations
● E-Commerce Website
● Resellers - We’re the manufacturer
● All of the above
6
How the pandemic will affect the holiday shopper
47%
planned shoppers will use
options to buy online, pickup
in-store or curbside
42%
of U.S. shoppers say that they
are shopping for items they
want or need for after COVID-19
14.5%
share of e-commerce sales in total retail
sales. An all-time high as
brick-and-mortars see a steep decline.
83%
Said they’re likely to keep
purchasing from the new stores
they discovered.
51%
Downloaded at least one
shopping app during the
COVID-19 outbreak
66%
shoppers will lean toward local
businesses
Source: Google: COVID retail guide and Pandemic holiday guide; Emarketer; Criteo holiday trends
7
Budgeting & Planning for the Holidays
• Account History:
2019 Actuals by day for channels
2018 Actuals by day for channels
2020 Actuals to date
• Merchandising Plan for inventory
sales per day
• Time/day information for outages or
other unexpected events that
happened previously
• Promotional Calendar
• Incremental budget scenarios
• Pacing trackers by day
• Intraday reporting by hour built in
with comparisons vs. expectations
for key dates
8
Search & Shopping – Better Together
Action: Search & Shopping
should share query reports
with one another frequently
to inform what keywords are
driving performance for each
channel.
Inform
Result: Reduces spend on
non-converting search keywords,
allows shopping to drive traffic on
those terms at a lower cost.
Action: PLA performance can
refine your upper funnel
search strategy. Influencing
your non-brand category
keywords, as well as the
landing pages you’re
targeting in your DSA
campaigns.
Influence
Action: Own the SERP, have
shopping PLAs driving to the
specific products and
non-brand text ads that can
push meaningful value props.
Own
Result: Increase CTR and CVR for
non-brand terms as you’re able to
tailor non-brand copy and landing
pages to the categories that users
are truly interested in.
Result: Increase CTR and
better understand user intent.
9
Shopping Query driven Non-Brand Strategy
NonBrandSearchCoverage
Keyword Campaigns
DSA Campaigns
Exact Match (+BMM
Pending Performance
results)
Trending PLA Query
Keywords
URL = Trending LP PLA
results
TRENDING QUERIES
BASELINE QUERIES
TRENDING QUERIES
*Trending queries become the core strategy, while baseline queries will be secondary.
105%
2x
increase in ROAS
lift in CVR
10
Operational Flow: How Does This Work?
PLA high-performing landing pages
and queries are imported
automatically to Google sheets
using a custom built script
Google sheet identifies new vs.
existing LPs/queries and then
categorizes them and organizes
them automatically into new ad
groups for upload
New URL targets & queries pick up
trending queries to drive
incremental revenue in search &
PLA
11
Google Ads Auto Bidding & Options
12
Google Automated Bid Strategy Options
eCPC, tROAS, Max Clicks and
Maximize Conversion Value
(within Smart Shopping) are
all available for Shopping
13
● Extended reach
○ Outside of just the Google Search Network,
your shopping ads can appear on the Google
Display Network, YouTube and Gmail
● Reduces man hours needed to manage campaigns
● New beta roll out in Smart Shopping to target “new
customers” with separate ROAS goals
Smart Shopping: Pros and Cons
PROS IMPLEMENTATIONCONS
● Black box optimizations
○ Outside of target goal changes, no visibility of
■ Search terms
■ Device
■ Audience
■ Change history
● Max of 100 campaigns
● No negative keywords
● No granular reporting
● Limits strategy capabilities
● If volume is low and your ROAS goal is high, Google
could potentially bid your campaign to $0 and stop
sending traffic to your campaigns *happened to a Tinuiti client
Google: Seasonality Adjustment
Who’s it for?
● Those who need to increase spend/bids across all portfolios based on key
business moments
○ Flash sales
○ Core holiday dates
● Optimizes to compliment existing tCPA or tROAS smart bidding strategies
● Apply a predicted conversion rate adjustment and Smart Bidding will
consider that adjustment for the date range selected, while trying to hit
your target
Best Practices
Use seasonality adjustments only if you expect
major changes to conversion rates, because
Smart Bidding already manages seasonal
events. Seasonal adjustments are ideal for
short events of 1-7 days. They may not work
as well if you use them for extended periods
(more than 14 days at a time)
15
Seasonality Adjustment Best Practices
16
Audience Opportunities
AWARENESS
17
Demo (including
Detailed Demo)
Affinity
CONSIDERATION ACTION
In-Market
Customer Match
Remarketing
Similar Audiences
Connect at Every Stage of the Shopping Journey
18
Broadience
Expand Reach: Upper Funnel Keywords + Lower Funnel Audiences
Increase Clickshare: Lower Funnel Keywords + Upper Funnel Audiences
Current Keyword Set
holiday gift baskets
gift baskets for men
holiday gift baskets for him
personalized gift baskets
[NEW] Keyword Set
gifts
gift box
holiday gifts
personalized gifts
In-Market
Gifts & Occasions, Gift Baskets,
Personalized Gifts
Similar Audiences
Holiday Baskets
Detailed Demographics
Married, Parents
19
Microsoft Audience Network
Image-based & Feed-based audience ads
20
Taboola
● Drive incremental sales and reach
through native publisher networks.
21
Shopping Opportunities - Local
22
Launch Local Inventory Ads
More than ever, people are going
online to plan their local shopping
trips.
Boost sales by promoting in stock
inventory at local retail locations.
+146%
Increase in ‘Near me’
search interest in the
past year
15-18%
of consumers who
see a local inventory
ad go to that store
23
How Retailers Can Leverage LIAs
Reminding customers of the
convenience value prop
“We have what you need right
down the street.”
Providing local availability
to digital consumers
“Here’s what we have in your
favorite store.”
Promoting store pickup
(BOPIS) capabilities
“And you can have it in your
hands almost instantly.”
play doh
24
Other Feed-based Opportunities
Seller Ratings & Product Ratings
● Google Seller Ratings & Reviews
Seller ratings are an automated extension that let people
know which advertisers are highly rated for quality service.
Google gathers seller ratings from reputable sources that
aggregate business reviews.
● Product Ratings & Reviews
Product ratings show on Product Listing Ads with a 5-star
rating system and a count of total reviews. Represents
aggregated rating and review data for the product, compiled
from multiple sources.
Connect Pinners
to product Pins
Link Pinners
to product pages
Enable Pinners
to make a purchase.
Increase Awareness through Pinterest Shopping
50
Source: Connexity
Shopping
Expand PLAs and Comparison Shopping through Connexity
Shopping Opportunities
Content
CSEs Influencers
Showcase ads have been increasing in volume—up 300% in Q4 2019
and now run on across both Desktop and Mobile
28
Engage Mobile and Desktop Users with Showcase Shopping Ads
29
Further expanding your reach
30
Test Sponsored Yelp Ads
● Target by industry
● Cost-per-click determined by saturation
& relevancy
○ Area saturated with similar
businesses = higher cost
○ Competing on less relevant
terms to your business = higher
cost
● Feature local business listings
Key Takeaways
Promote the convenience your business provides with ad extensions that
highlight quick and/or free shipping options, buy online; pick up in-store,
curbside pick-up options or loyalty incentives when downloading your app.
Start new customer acquisition now. Consumers are open and receptive to
new brands and plan on remaining loyal into the holiday season. Focus on
investing in upper funnel tactics/channels and building audiences for the holiday.
Data shows that Search and Shopping are better together. Ensure that your
search and shopping strategy is cohesive. Reference your data and use Q3 as
an incubator for ironing out Q4 strategies.
Schedule Your 1:1
Strategy Evaluation
Live Q&A
Linda Yonemoto
Strategist, Shopping & Feeds
Shenise Wigfall
Director, Paid Search
Upcoming Webinars
tinuiti.com/content
THANK YOU!

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Q4 Google Search & Shopping Best Practices For Advanced Strategies

  • 1. Q4 Google Search & Shopping Best Practices For Advanced Strategies Conquering Q4: A Holiday Planning Series for Marketers
  • 2. Today’s Timeline | Paid Media Conquering Q4: A Holiday Planning Series for Marketers 3 days. 11 sessions. 21 digital marketing experts. TINUITI & TEADS PRESENTS: 5 Top Tips to Leverage Video for a More Effective Q4 Display Strategy TINUITI & ASPIRE IQ PRESENTS: Boost Brand & Product Discovery with a Paid Social Diversification Strategy 11:00 – 11:45am PST 12:30 – 1:15pm PST11:45am – 12:30pm PST10:45 – 11:00am PST TINUITI PRESENTS: Q4 Google Search & Shopping Best Practices For Advanced Strategies TINUITI PRESENTS: How to Build Your Perfect Q4 Marketing Mix for a Holistic Holiday Strategy
  • 3. Today’s Speakers Linda Yonemoto Strategist, Shopping & Feeds Shenise Wigfall Director, Paid Search
  • 4. 4 1.Pandemic Holiday Impact 2.Budgeting for the Seasonality Adjustments and the unknown 3.Finding your Audience 4.Search & Shopping Cohesive Strategies 5.Q&A Agenda
  • 5. Poll Question How are consumers able to purchase your products? ● Brick and Mortar locations ● E-Commerce Website ● Resellers - We’re the manufacturer ● All of the above
  • 6. 6 How the pandemic will affect the holiday shopper 47% planned shoppers will use options to buy online, pickup in-store or curbside 42% of U.S. shoppers say that they are shopping for items they want or need for after COVID-19 14.5% share of e-commerce sales in total retail sales. An all-time high as brick-and-mortars see a steep decline. 83% Said they’re likely to keep purchasing from the new stores they discovered. 51% Downloaded at least one shopping app during the COVID-19 outbreak 66% shoppers will lean toward local businesses Source: Google: COVID retail guide and Pandemic holiday guide; Emarketer; Criteo holiday trends
  • 7. 7 Budgeting & Planning for the Holidays • Account History: 2019 Actuals by day for channels 2018 Actuals by day for channels 2020 Actuals to date • Merchandising Plan for inventory sales per day • Time/day information for outages or other unexpected events that happened previously • Promotional Calendar • Incremental budget scenarios • Pacing trackers by day • Intraday reporting by hour built in with comparisons vs. expectations for key dates
  • 8. 8 Search & Shopping – Better Together Action: Search & Shopping should share query reports with one another frequently to inform what keywords are driving performance for each channel. Inform Result: Reduces spend on non-converting search keywords, allows shopping to drive traffic on those terms at a lower cost. Action: PLA performance can refine your upper funnel search strategy. Influencing your non-brand category keywords, as well as the landing pages you’re targeting in your DSA campaigns. Influence Action: Own the SERP, have shopping PLAs driving to the specific products and non-brand text ads that can push meaningful value props. Own Result: Increase CTR and CVR for non-brand terms as you’re able to tailor non-brand copy and landing pages to the categories that users are truly interested in. Result: Increase CTR and better understand user intent.
  • 9. 9 Shopping Query driven Non-Brand Strategy NonBrandSearchCoverage Keyword Campaigns DSA Campaigns Exact Match (+BMM Pending Performance results) Trending PLA Query Keywords URL = Trending LP PLA results TRENDING QUERIES BASELINE QUERIES TRENDING QUERIES *Trending queries become the core strategy, while baseline queries will be secondary. 105% 2x increase in ROAS lift in CVR
  • 10. 10 Operational Flow: How Does This Work? PLA high-performing landing pages and queries are imported automatically to Google sheets using a custom built script Google sheet identifies new vs. existing LPs/queries and then categorizes them and organizes them automatically into new ad groups for upload New URL targets & queries pick up trending queries to drive incremental revenue in search & PLA
  • 11. 11 Google Ads Auto Bidding & Options
  • 12. 12 Google Automated Bid Strategy Options eCPC, tROAS, Max Clicks and Maximize Conversion Value (within Smart Shopping) are all available for Shopping
  • 13. 13 ● Extended reach ○ Outside of just the Google Search Network, your shopping ads can appear on the Google Display Network, YouTube and Gmail ● Reduces man hours needed to manage campaigns ● New beta roll out in Smart Shopping to target “new customers” with separate ROAS goals Smart Shopping: Pros and Cons PROS IMPLEMENTATIONCONS ● Black box optimizations ○ Outside of target goal changes, no visibility of ■ Search terms ■ Device ■ Audience ■ Change history ● Max of 100 campaigns ● No negative keywords ● No granular reporting ● Limits strategy capabilities ● If volume is low and your ROAS goal is high, Google could potentially bid your campaign to $0 and stop sending traffic to your campaigns *happened to a Tinuiti client
  • 14. Google: Seasonality Adjustment Who’s it for? ● Those who need to increase spend/bids across all portfolios based on key business moments ○ Flash sales ○ Core holiday dates ● Optimizes to compliment existing tCPA or tROAS smart bidding strategies ● Apply a predicted conversion rate adjustment and Smart Bidding will consider that adjustment for the date range selected, while trying to hit your target Best Practices Use seasonality adjustments only if you expect major changes to conversion rates, because Smart Bidding already manages seasonal events. Seasonal adjustments are ideal for short events of 1-7 days. They may not work as well if you use them for extended periods (more than 14 days at a time)
  • 17. AWARENESS 17 Demo (including Detailed Demo) Affinity CONSIDERATION ACTION In-Market Customer Match Remarketing Similar Audiences Connect at Every Stage of the Shopping Journey
  • 18. 18 Broadience Expand Reach: Upper Funnel Keywords + Lower Funnel Audiences Increase Clickshare: Lower Funnel Keywords + Upper Funnel Audiences Current Keyword Set holiday gift baskets gift baskets for men holiday gift baskets for him personalized gift baskets [NEW] Keyword Set gifts gift box holiday gifts personalized gifts In-Market Gifts & Occasions, Gift Baskets, Personalized Gifts Similar Audiences Holiday Baskets Detailed Demographics Married, Parents
  • 19. 19 Microsoft Audience Network Image-based & Feed-based audience ads
  • 20. 20 Taboola ● Drive incremental sales and reach through native publisher networks.
  • 22. 22 Launch Local Inventory Ads More than ever, people are going online to plan their local shopping trips. Boost sales by promoting in stock inventory at local retail locations. +146% Increase in ‘Near me’ search interest in the past year 15-18% of consumers who see a local inventory ad go to that store
  • 23. 23 How Retailers Can Leverage LIAs Reminding customers of the convenience value prop “We have what you need right down the street.” Providing local availability to digital consumers “Here’s what we have in your favorite store.” Promoting store pickup (BOPIS) capabilities “And you can have it in your hands almost instantly.” play doh
  • 25. Seller Ratings & Product Ratings ● Google Seller Ratings & Reviews Seller ratings are an automated extension that let people know which advertisers are highly rated for quality service. Google gathers seller ratings from reputable sources that aggregate business reviews. ● Product Ratings & Reviews Product ratings show on Product Listing Ads with a 5-star rating system and a count of total reviews. Represents aggregated rating and review data for the product, compiled from multiple sources.
  • 26. Connect Pinners to product Pins Link Pinners to product pages Enable Pinners to make a purchase. Increase Awareness through Pinterest Shopping
  • 27. 50 Source: Connexity Shopping Expand PLAs and Comparison Shopping through Connexity Shopping Opportunities Content CSEs Influencers
  • 28. Showcase ads have been increasing in volume—up 300% in Q4 2019 and now run on across both Desktop and Mobile 28 Engage Mobile and Desktop Users with Showcase Shopping Ads
  • 30. 30 Test Sponsored Yelp Ads ● Target by industry ● Cost-per-click determined by saturation & relevancy ○ Area saturated with similar businesses = higher cost ○ Competing on less relevant terms to your business = higher cost ● Feature local business listings
  • 31. Key Takeaways Promote the convenience your business provides with ad extensions that highlight quick and/or free shipping options, buy online; pick up in-store, curbside pick-up options or loyalty incentives when downloading your app. Start new customer acquisition now. Consumers are open and receptive to new brands and plan on remaining loyal into the holiday season. Focus on investing in upper funnel tactics/channels and building audiences for the holiday. Data shows that Search and Shopping are better together. Ensure that your search and shopping strategy is cohesive. Reference your data and use Q3 as an incubator for ironing out Q4 strategies.
  • 33. Live Q&A Linda Yonemoto Strategist, Shopping & Feeds Shenise Wigfall Director, Paid Search