Are you… Looking for a solution to improve the satisfaction and engagement of the employees in your company so that they will work better, produce more and stay longer? Tired of paying for training that provides a lot of information but no specific tools and strategies you can implement right away? Hoping to find a cutting-edge Coaching model to replace your old ways of working with your staff that have failed to produce the results you need to increase productivity and performance? Searching for a program that will provide you and your employees with hands-on experience as well as follow-up strategies to maximize application of the content? This package is for both: Small independent, multi-unit chains (2 or more stores) who need Coaching for their GM’s or other managers – or the executive team as a whole. And… Single unit business where you – the owner – are “hands-off”, but need to supply your management team with real-world solutions, direction, follow-up and support.

1. Creating Business Success
Hospitality Frontline Staff
Coaching for better Guest
Satisfaction

2. Creating Business Success
 Looking for a solution to improve the satisfaction and
engagement of the employees in your company so that
they will work better, produce more and stay longer?
 Tired of paying for training that provides a lot of
information but no specific tools and strategies you can
implement right away?
 Hoping to find a cutting-edge Coaching model to
replace your old ways of working with your staff that
have failed to produce the results you need to increase
productivity and performance?
 Searching for a program that will provide you and
your employees with hands-on experience as well as
follow-up strategies to maximize application of the
content?

3. Creating Business Success
 Small independent, multi-unit chains (2 or
more stores) who need Coaching for their GM’s
or other managers – or the executive team as a
whole. And…
 Single unit business where you – the owner –
are “hands-off”, but need to supply your
management team with real-world solutions,
direction, follow-up and support.

4. Creating Business Success
 Sharpen leadership skills of high potential
managers and operators (86%)
 Correct management behavior problems (72%)
 Ensure success/decrease failure of newly
promoted managers (64%)
 Correct employee relations problems (59%)
 Provide required management and leadership
skills necessary to improve performance and
results (58%)

5. Creating Business Success
 Increased Productivity SH strives for a 10-fold
return on investment (ROI) on Coaching
 Improved Job/Employee Fit Many employees
need objective and ongoing feedback and
Coaching is the perfect model for this.
 Increased Sales & Profits The Gallup
organization has documented that companies
whose employees are engaged (well matched
to their jobs and enjoying what they do) lead to
increases in the most critical bottom-line
metrics: sales and profits.

6. Creating Business Success
 Improved Morale & Engagement Employees who
feel valued will perform better, stay longer and
contribute more both the business ability to drive top
line sales and bottom line profits.
 Sustained and Enhanced High Performance
Coaches are used to optimize the high performers by
keeping them moving on to new challenges to
contribute to the business.
 Achieve Greater Results in Your Business Through
the Leaders of Your Business Great leaders get great
results; without dynamic leadership, businesses will
not grow and succeed.

7. Creating Business Success
 Today’s workforce responds to leadership that follows
a Coaching model; gone is yesterday’s top-down
managerial hierarchy. Today’s successful leaders work
with their teams to provide vision and to set goals, as
well as to encourage involvement and accountability.
 With SH you have the opportunity to benchmark this
world-class approach to leadership. We will Coach
your team in the fundamental leadership philosophies
behind some of the greatest and most successful
restaurant brands in the world today and they will
understand specifically, the principles that need to be
at the core of your businesses strength and be able to
execute those principles immediately.

8. Creating Business Success
 Interpret the business vision for your team and
communicate that vision in a way that motivates action.
 Examine the culture of those they lead and structure them
in a way that maximizes their involvement and
performance.
 Employ strategies that will enable your team to take a
proactive approach toward change.
 Identify the specific leadership values and behaviors that
will contribute to their success as a leader.
 Implement your own action plan so that your vision, goals
and leadership development complement one another.
 Use all of the above to drive the businesses success.

9. Creating Business Success
 This program includes the T.E.A.M. Culture Audit which is
the first step to understanding and developing your action
plan.
 This package is for 6 months of unlimited access to your
mentors, so all of your company’s managers and
supervisors (as well as you) can feel free to contact us as
often as they need to during business hours. An on-site
option is available too.

10. Creating Business Success
Your mentors at Startup Hospitality will work one-on-one with
your managers – IN YOUR BUSINESS! – for one week each
month. Then the remainder of the Coaching program will be
conducted via conference call (or email) with you and/or your
team – as a group or individually. Once a week the team gets
together for the weekly meeting and then we schedule calls
with each member individually throughout the week to set
goals, follow-up on assignments and projects, check progress,
work out action plans, etc..