2. 6 Simple Steps to Handle Dissatisfied Customers

3. 1
Keep your composure.

4. 1 Stay Calm

5. 1 Stay Calm
Keep your composure.

6. 1 Stay Calm
Keep your composure.
Take a deep breath.

7. 2
Keep your composure.

8. 2 Act Professional
Keep your composure.

9. 2 Act Professional
Put your emotions and frustrations aside.

10. 3

11. 3 Don’t Take It
Personally

12. 3 Don’t Take It
Personally
Remember, some people
Keep your composure. are ornery by nature.
Keep your composure.

13. 4

14. 4 Take Ownership
of the “Mistake”

15. 4 Take Ownership
of the “Mistake”
Even if it iscomposure. fault, take ownership.
Keep your not truly your

16. 5

17. 5 Involve the
Manager

18. 5 Involve the
Manager
Diffuse the situation and grab the manager before the
situation escalates

19. 6

20. 6 Refer Them
Elsewhere

21. 6 Refer Them
Elsewhere
Dissatisfied customers who vociferously and repeatedly
complain may not be the best for your business – refer
them elsewhere.

22. For more information and
smart tips for bar and
restaurant owners:
buzztimebusiness.com/smarts